Usually, there’s no way to know who is reaching out to the company through the website.
With x-bees, you can always be sure who is contacting you, whether it’s a new website visitor, a qualified lead or a returning paying customer. The system will always recognize the client and put them in contact with the same person or team they were previously in touch with.
In x-bees, you can see the history of all your previous communications with an external user. No matter which device they are using, they will always be recognized by the system. Our platform not only keeps track of all your interactions with leads and customers, but it also integrates with Salesforce, the number one CRM and leader in sales worldwide.
With standard solutions, there’s no way to contact the customer after they close the browser window. On the other hand, when someone reaches out to your company through your website, they will open the “customer” version of x-bees and are then invited to download the mobile app. The free x-bees mobile app is available for all end-customers. This allows the company operator to contact the website visitor even after they close the browser window.
When you are speaking to a customer about a complex project, you may need to involve several people from both sides. But this can be quite complex with traditional vendors. With x-bees, you can add more colleagues to a chat with an external user. Moreover, your customer can invite people in as well. This way, you can have all the decision-makers in one place in no time. In addition, you can instantly move everyone from the chat room to a web conference.
In business today, there’s no easy way to keep in touch with your customer base. That’s why x-bees offers a channels feature, allowing companies to broadcast content to a group of people. It can be used to update your client base on a new product or inform them about a promo. x-bees provides you with all the tools you need to convert leads into customers, engage them, delight them and drive more sales through a better customer experience.
Supporting x-bees is a reliable VoIP platform featuring all the advanced telephony features from Wildix. For further support, there’s CLASSOUND – Wildix’s ready-to-use embedded SIP trunk that comes with your communication system. Add office numbers in up to 95 countries and reduce tech ticket output by 50%.