More Than a Chat Widget for Websites
All directly in your browser.
Any questions or concerns customers need addressing, from product information to pricing, you can answer within an intuitively designed chat window — all while keeping them right on your website and without having to use an additional communications tool on your company’s end. Ultimately, Kite helps you sell through better responding to customer needs.
Now, you and your customers can talk in the browser with the best chat and calling solution for websites that’s focused on increasing your sales.
How Organizations Use Kite
A Communications Revolution for Sales
Right from its launch, Kite showed businesses around the world the effectiveness and efficiency possible through WebRTC. Today, this award-winning tool goes far beyond a chat widget, serving as a fully customizable customer communications solution directly on your website.
A Sales-Focused Online Chat Widget for Websites & Much More
Kite makes it simpler than ever to manage queries. The tool works as a website chat widget displaying specific profiles, with live chat and call buttons built into each. Visitors can call those individual profiles to get in touch with one specific person, or they can reach out to multiple agents, either to contact any available associate or start a group chat or call.
Complete your webpage's live customer service with:
With Kite, anyone arriving at your website can receive support in the fastest, most convenient way possible. Whatever communication option they prefer, they can make a direct connection and get help with just a click.
Call hand-offs are a breeze, too, as the widget allows representatives to pass visitors to a different colleague. You can even add other decision-makers to any given group session if more help is needed for support.
With this versatile chat widget for websites, customers can spend more time receiving service from real, live people — and your business can spend more time making sales.
Combined with other Wildix solutions, this results in a 52% uplift in your sales funnel.
Create the Best Chat Widget for Your Website
You worked hard to create a site specifically for your business. Why should you settle for a chat plugin for any website at all?
Once you get started, you have the power to alter it to fit your specific homepage. Or, go beyond an ordinary chat widget or plugin. If a pop-up window isn’t what works for you, Kite can be designed from the ground up as an embedded part of your website. Have the solution instead on the page as buttons directly part of the site layout, complete with automatically updating fields powered by various integrations with your communications system.
All Customer Messages in One Place
Using Kite, talking to your customers gets simpler on your team’s end, too. Instead of requiring a separate application to hear from visitors, it routes all incoming chats and calls into the interface for your current Wildix communication tools. This means any on-call agents hear from clients exactly as if they were receiving communications from their colleagues, smoothing out the sales journey.
Kite runs in conjunction with Wildix Collaboration working within the browser. When a visitor sends an instant message via the plugin, that chat comes to designated employees through Collaboration. If visitors place a voice or video call, the alert also will come to them through their main communication app — no switching windows required.
And because Collaboration syncs between devices, company representatives can switch seamlessly from their desktop to their smartphone and back again. Site visitors experience no interruption and communicate with the same profile that they’ve been talking with no matter what device the agent is using.
Those site visitors can switch devices, too. Should they change from their desktop device to a smartphone, they can enter the same site and use Kite on the mobile page. That creates consistent spaces for every conversation, whether users want text, voice calls or video calls.
Create the Best Chat Widget for Your Website
Kite as a Real-Life Chat Tool
How would Kite fare in business scenarios? Here are a couple of use cases:
Customer Service via a Live Chat Widget
It’s just as convenient to automate your customer support as needed. Since Kite’s API can be fully customized, chatbots can plug into the solution to give each visitor initial support. Or, use a chatbot only when all agents are busy.
Stop complicating your help pages, and start providing instant support. Kite makes it easier than ever to usher potential buyers through your sales pipeline.
Conversations, Even Off Your Website
Is requiring that information too much? No problem — you can easily configure it to let clients message with just a click, no further input required. But Kite doesn’t have to stay only on your website. It can be customized to fit into emails and offer anyone you talk to a quick, convenient means of communication. No need to limit customers to sending email after email for inquiries — Kite lets them chat or call a specific person right away.
Help your customers communicate however they prefer, on your webpage or beyond, with the chat widget for websites that’s not simply limited to your websites. No matter where or when clients find your brand, Kite helps them talk to the people behind it right away.
Switch to Streamlined Communications
Once you add it to your webpage, talking to representatives is as straightforward as: