The only customer communication management platform you need: x-bees
x-bees is the customer management communication solution you need for managing leads, improving customer service and increasing sales — and it's from Wildix, the only European UCaaS provider on the Gartner Magic Quadrant.
- Real–time customer communications
- Sales enablement
- Customer retention and satisfaction
Think what would happen if you had a powerful two-way communication platform that integrated chat, audio and video to let you reach prospects and customers in real-time. This means control over your leads and easy sales automation.
Even better, imagine if logging into Salesforce or another CRM is done automatically and any necessary notes are added during a call. This lets your salespeople focus on what’s important: talking to customers and understanding their needs. That’s true engagement, without the need to continuously document and report every interaction.
Codie has multiple external decision-makers involved, but their current customer communication management platform requires each person to be contacted separately or together via email — there's no real-time group chat with external clients.
With x-bees, it's simple to add additional external people to the chat and generate calls from that so that everyone can provide input and stay informed. No need for long email chains to document each step! Even better, there’s meeting scheduling and calendar integration via Office 365 and Google Calendar.
Harriet wants to check leads generated by a marketing webinar. However, there's no record in the CRM because these leads weren't logged properly — her salespeople are focused on other more solid prospects and customers, and logging new prospects may not happen with her current customer communication management tool.
With x-bees, data and notes can quickly be added manually during a call.
Amir needs to train his team to focus on the best sales techniques for his business, but his current customer communication management system means he has to listen to each call manually. Consequently, he finds himself micromanaging each salesperson to document points of improvement.
x-bees makes it easy to check the status of each lead, when dates or plans were discussed and objections raised through the power of its BI integration, powered by Gong. Now he just has to quickly review notes, not 30-minute calls, to help improve customer engagement.
- No more complex deployments
- No external SBCs or VPNs
- Simple intuitive communication interface
- Drive your customer base from your website to x-bees via WebRTC Kite
- Ensure your staff can create a great relationship with each customer through chat, audio and video conferencing
- Design complex customer sales funnels using Salesforce, Zoho or Hubspot to manage leads in x–bees and ensure they’re accessible, even if sales staff leave your organization
- Leverage calendar integration with Office 365 and Google Calendar to set up meetings with multiple decisionmakers
- Use business intelligence through Gong to understand the current state of each conversation, lead and deal and analyze whether you meet customer expectations.