Monitoring & Reporting
Reporting and analysis of call activity and costs
CALL CENTER MONITORING AND REPORTING SOFTWARE
Without monitoring, control and analysis there is no strategy. Wildix offers efficient reporting tools that provide you with the information you need regarding the call activity of the employees, such as number, duration, type and cost of all the calls received and made by your call agents.
VIDEO – CDR-VIEW
Internal and external call traffic reporting and analysis.
Information on the number, duration, types and costs of the inbound and outbound traffic in charts and data grids.
CDR-View is helpful to the company management while analyzing a particular event or the company call activity in general, or while deciding on the future business strategy.
A simple way to add value to your investment.
VIDEO – CALL CENTER WALLBOARD
WILDIX CALL CENTER WALLBOARD
Real-time SLA (Service Level Agreement) monitoring tool.
The application allows you to monitor call agent activity and provides you with information on the SLA, which helps to measure call center performance.