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x-hoppers:
Your Complete Retail Communication Solution

Boost in-store sales with comms headsets powered by a robust cloud-hosted retail communication system

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x-hoppers has been named as a Best Emerging Technology Breakthrough by the 2022 Visionary Spotlight Awards.

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Jump ahead of in-store problems and your competition
Connect retail assistants and increase customer conversions

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x-hoppers is more than wireless communication headsets

— it’s a complete retail communication solution built to engage customers, track store interests and increase customer loyalty. Combining complete digital communications, QR code call points and wireless headsets, x-hoppers is the springboard that propels your store into the future of retail.

Team communication headsets and retail communication software together put the full power of UCaaS directly in your store. Only with x-hoppers.
Our customers
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Holland & Barrett
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Rexel

See x-hoppers in action

As big as e-commerce is, customers still respond to a great in-store shopping experience.
However, in-person retail always brings the threat of problems that can hamper sales and customer relationships, such as:
E-commerce avoids some of these problems by being online. Others it solves through retail software and SaaS tools. But all brick-and-mortar shops need to leap over these issues is to use a more effective retail communication solution.
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x-hoppers: the communication headset and SaaS retail solution that puts you one jump ahead
With x-hoppers, you get the best of communications software, SaaS solutions for retail and retail analytics, all available through an easy-to-use wireless headset. Here’s how easy it is to hop on board with x-hoppers:
Take a flying leap ahead with x-hoppers and have your store land:
35% more sales from a streamlined retail communication system
Unify retail assistants’ comms headsets to ensure every customer interaction answers questions effectively and boosts satisfaction.
150 fewer hours spent on customer-facing tasks thanks to leaner workflows
Bring IoT into your shop with a unified voice channel where shop assistants can coordinate to create a better, more responsive service.

It’s all possible thanks to the combination of:

One unified voice channel for retail communication devices

With x-hoppers, each store associate gets a wireless communication headset that links them to a single, always-on channel. When other staff need assistance with customers, have a question or want to make an announcement, it instantly goes through to all other clerks on the secure voice line.

QR code call points to facilitate customer inquiries

No more unsanitary, hard-to-find call points: x-hoppers makes calling a store associate as simple as scanning a printed QR code. Once the customer scans a printed code with their smartphone, the x-hoppers system issues an alert that someone in that department needs assistance. That ensures it’s always a cinch to meet customer expectations and earn their loyalty. You can also add QR codes to SELs so that customers can rapidly find information, book a delivery or even view explainer videos, depending on your needs.

Big data collection for predictive analytics

Why should analyzing shopper trends be available only for e-commerce? Thanks to the QR code call system in x-hoppers, your store can track customer interest and engagement right in your physical shop. The system tracks and logs every scan to build big data on how your customers are interacting with product lineups and more — all as you conduct business as usual.

Cloud hosting for a fully secure SaaS retail solution

Keep all your in-store conversations completely private and fully secure in the cloud. Through a private DECT channel for talking via headsets and a hosted service for your retail communication software, x-hoppers enforces top-quality security at all points during in-store communications. That makes running your shop that much safer, simpler and cost-effective.

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Reduce shrinkage with AI-powered security cameras

Have a keen eye on your security camera footage at all times. Thanks to an integration with Veesion, x-hoppers continuously tracks and analyzes movement on your shop’s CCTVs to automatically pick up on suspicious actions that may indicate shoplifting or other threats. Once the system notices a security risk, it issues an automatic alert to staff over the x-hoppers headsets. Better than simple surveillance, that brings you reliable, fully automatic tracking of possible threats and breaches. 

Credits: veesion.io

x-hoppers for Holland & Barrett: a winning choice

Not just a hands-free communication headset: x-hoppers gives physical stores a way to leap ahead of their biggest issues
Don’t just coast along as normal — get a jump on
common retail issues

x-hoppers at your store means:

All departments covered at all times

Use the x-hoppers comms headsets to organize staff to cover departments in real-time, or instantly ask one another for input on department-specific customer inquiries. You even get alerts from self-service tills or click-and-collect. With x-hoppers, store operations are truly unified and easier than ever to coordinate.

Security alerts issued instantly

In public places, safety can never afford to wait. Running x-hoppers at your store means employees can use their team communication headsets to instantly call in security issues or shoplifting attempts, keeping the whole shop immediately aware of potential threats. Plus, x-hoppers even supports additional integrations for AI endpoints, including ones managing security cameras, to ensure staff receive alerts as soon as the store’s cameras recognise an issue.

Experts available anywhere in the store

Thanks to the virtual call points from x-hoppers, customers can ask for staff assistance from any shelf where you choose to display a QR code. Plus, by talking on headsets, your staff can work as one to instantly answer every customer inquiry with total knowledge and confidence.

Calls handled from the store floor

No need to use a separate office for your contact center — with x-hoppers, staff can handle all your store’s communications right from the shop itself. Using the cloud-based retail communication software, all incoming calls can be routed right to your team’s communication headsets while they’re in use at your shop.

Fewer messes, better presentation

Forget all your guests hearing “cleanup on aisle seven” blasted over the PA: x-hoppers means staff can send discreet alerts about messes, misshelved products and more, all over their secure comms headset channel.

Analytics for easy feedback

With its precise analytics, x-hoppers shows you how many people have connected to the system’s broadcast, the number of interactions, how quick response times were and more. For more in-depth analysis, the system even automatically transcribes conversations over the in-store headsets for a faster way to review how your staff collaborates. All that allows you to tailor-fit staff training to your specific customer service needs.

Click and collect made clearer

Because x-hoppers integrates with your shop’s communications, it makes it simple to coordinate buy online, pickup in store orders. After your staff puts together a click-and-collect order, x-hoppers can connect to a customer check-in screen or webpage and issue an audio alert to employees once the customer declares they’ve arrived. It’s just another way the system’s flexible APIs make the in-store experience more responsive and more convenient.

Better staffed self-checkout

As convenient as self-checkout tills are, they slow to a crawl the second a customer scans alcohol or any other product that needs staff approval. But with x-hoppers, self-checkout gets back up to full speed thanks to a discrete call automatically broadcast over linked devices, informing your team someone needs attention.

The technology x-hoppers uses to get your store off the ground and into the cloud
Wireless headsets and other communication devices do a lot to keep employees connected to one another in the moment. But x-hoppers goes further with a retail communication app that plugs right into your UCaaS setup, bringing big data collection, call routing and cloud-hosted security into your retail SaaS solution and in-store hardware.
Wireless communication headsets, all hosted in the cloud
Keep extra hardware to a minimum with your x-hoppers deployment. Once you’re set up with the package’s hands-free communication headsets, the rest of the set is purely virtual, bringing you the accompanying retail software via SaaS hosted in the cloud. With x-hoppers, you get the best of cloud business solutions and retail communication devices, all delivered with maximum convenience.
The reliability of team communication headsets + the security of DECT technology
x-hoppers delivers the best in convenient retail communication solutions by combining a simple headset design with a fully secure voice channel. With simple controls and tactile button operation, the x-hoppers team communication headsets take minimal training to use in everyday retail. Then, each device is connected via a digital enhanced cordless telecommunications (DECT) channel — strong enough to cover your whole store’s area but running separate from Wi-Fi for added reliability.
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Full integration with UCC solutions
With x-hoppers, your retail communication headsets become part of a holistic retail communication app. Unlike other SaaS solutions for retail, Wildix integrates store-based headsets to your business’s main communications system, both letting the devices work as a way to receive customer calls and routing call data and customer engagement analytics to a central system. Altogether, it brings you communications SaaS, retail analytics and store floor convenience wrapped in one simple cloud-hosted package.
Grow your in-store experience by leaps and bounds,
only with x-hoppers