Wildix Integrations Build Up Microsoft Teams
STRAIT Enhances Communications through an Improved VoIP PBX
Building and maintaining pipelines throughout western Canada, STRAIT works to ensure the safe, environmentally friendly transport of oil and natural gas for their customers. Doing so successfully, however, requires full alignment of their team, both in their office and — more importantly — in the field, where construction and maintenance take place.
As the company developed, this alignment began to require further advancement in technology, especially regarding communication platforms.
As STRAIT implemented this suite of software, the company also became interested in making use of it for their communications, particularly through Microsoft Teams. Furthermore, STRAIT hoped to route as many communication channels as possible through Teams in order to consolidate, unify and consequently simplify their means of collaboration.
We wanted to have all of that integrated within our current communication systems,” Mr. Boland emphasized. “We didn’t want to have separate landlines and phones and separate systems. “Really, the goal was to integrate all of those for greater ease of use in the field and in our administrative offices.
“What prompted this switch was STRAIT’s inclination to use Teams, and they knew that Teams was not a good phone system,” Mr. Grubbe explained. “They didn’t want to muddy the waters by having to support their users with two different interfaces. Because this is a Teams system, it’s just for those users who understand and use Teams, and they don’t need to know that there’s a PBX in the background.”
Of the available options, Wildix was an optimal choice for the project because of its capability to neatly integrate with the Teams architecture.
“They didn’t like Teams voice, they knew it wasn’t a good PBX, so our proposal was a huge hit once we explained what Wildix can do in terms of calls and integrations” Mr. Grubbe elaborated.
“The big thing is it’s just all one integrated system,” Mr. Boland said. “We’ve got everything just on our desktop. When you’re sitting at your desk, it’s all integrated within the one system. Then on a mobile device, again, it’s all through one system, where you’re just utilizing the Teams app and messaging system and all of that. That makes it a lot easier to manage day-to-day information, so that part has been more useful for sure.”
“It’s just one integrated solution — that would be our number one benefit,” Mr. Boland stressed. “As far as all of our communications going and running, that’s really the main driver.”
“It’s been a good experience, with no issues so far,” he answered. “I‘d definitely make that recommendation.”