Action Motor Sports Speeds Up Call Hand-Offs and Response Time with Wildix
For Action Motor Sports, communicating with customers is an essential step in fulfilling their mission of offering high speeds and off-road thrills.
To solve this issue — as well as problems with not seeing the caller ID of past customers and not consistently presenting callers with a display of the business’s name — it was clear that the company needed a change in telephone service, upgrading them to a VoIP platform.
With these requirements in mind, Action Motor Sports sought a replacement for their prior plain old telephone system. Although numerous alternate brands were considered, the company soon came into contact with Harrison Smith of Summit Communications (Wildix Gold Partner), and from there found their optimal solution.
“It was Harrison who really impressed us,” Mr. Dutcher related. “He came up and met with us, and we just had a comfortable feeling with these guys at Summit. He was a customer of ours, as well, so we already had a little bit of a prior relationship.”
Harrison Smith of Summit Communications offered a description of this meeting as well:
“When I met with Dutch, we talked about what their needs were and how they had been getting by with their current phones,” Mr. Smith explained. “After our discussion it was clear to me that Wildix would be a great fit. They needed the ability to have a mobile app and take their calls beyond their store.
“At Summit Communications, we do our very best to select the product that best fits our customers’ needs. Wildix was the perfect fit for Action Motorsports. The features, ease of use and ease of installation made Wildix our standout product for this project.”
Through this direct relationship with the MSPs at Summit, Action Motor Sports soon decided to install a Wildix PBX for 30 employees at their store.
“We have physical phones at every desk and computer, and then in our parts department we have a couple cordless phones,” explained Mr. Dutcher. “We’re using the browser-based setup for our front desk; she answers every phone call and she uses the browser-based tool to direct calls.”