Genesys

Automatize call handling, call center monitoring and boost agent productivity.

PREMIUM APPLICATION

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  • Type of Integration: Wildix Certified
  • Type of Connection: Wildix Api Adhoc
  • Wildix Product Concerned: Wildix PBX 

FREE INTEGRATION

Genesys Cloud CX

Genesys provides contact centre software as a service, helping companies create deeply connected experiences through its all-in-one contact centre solution. Integrated AI and automation tools deliver predictive engagement to ensure agents can easily serve customers in the most effective way, boosting customer loyalty and increasing revenue, and apps and integrations make it simple to deliver a custom UI with all the tools you need. Solutions also include IVR, chatbots and workforce engagement and management tools.

Genesys Cloud CX is transforming the contact center industry by bringing innovation to businesses of all sizes, everywhere.

Manufacturer information

Genesys is one of the leaders in the contact center space, appearing as a leader on the 2021 Gartner® Magic Quadrant™ for Contact Centre as a Service. The company was founded in the United States in 1990 and is currently headquartered in California. Its solutions are used by organizations across 100 companies, connecting businesses and customers through marketing, sales and service on any channel.

https://www.genesys.com

Requirements

  • Latest version of WMS
  • Latest version of Genesys Cloud CX

Wildix Licence

  • Wildix UC-Business  and Premium Licence

Level of Expertise

Expert +++

Documentation

  • in construction

Genesys Cloud CX and Wildix Integration Supported Features

Click to Call

Monitor the status of each agent connected

Statistics on communications

Automatise pilot user stations (analyse, prioritization, transmission to the right agent)

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They Already Installed This Integration

  • …The introduction of the Plantronics headsets integrated with Wildix, had – as an immediate positive effect – an increase in productivity, above all, for the operators of the call center.

    Roberto Stronati
    Roberto Stronati Valore BF - Business Development Manager
  • …In addition, Wildix mobility service has changed the way we work. We are often on the move, on different floors of the hotel or in the conference center, but now we have more mobility and freedom in our movements. Wildix mobility allows us to increase our availability and reachability, which is essential in our work, since we must provide the information or to make reservations on the phone, and thus, stay in touch at any time of the day.

    Barbara Agos
    Barbara Agos Roseo Hotels - Vd

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