Boosting Team Support and Operational Efficiency
Tenby Stores Limited is an award-winning convenience shop and post office that offers everyday essential products and postal services to its community. The company nurtures strong connections with clients and strives to deliver a personalised experience for every individual they serve.
However, Tenby Stores faced a pressing operational challenge: its retail space is long and narrow, making it difficult for staff to see each other or stay aligned. By partnering with Wildix Gold Partner, SolaaS Limited, to implement the innovative x‑hoppers solution, the store successfully transformed its internal communication, bridged gaps between team members, and ensured staff feel fully supported at all times.
Previously, the store relied on a basic doorbell system that was prone to failure, often leaving team members feeling isolated on the shop floor or in the stockroom. To tackle this head-on, SolaaS Limited deployed x‑hoppers’s unique blend of wireless headsets and smart communication tools.
Previously we were actually using a doorbell. Quite often that didn’t work and it also meant that members of staff would be left on their own. Since the introduction of x‑hoppers, we’ve seen a massive change here to actually make our staff’s lives better… Our staff now feel more supported.
Fiona Malone
Co-owner and Director at Tenby
The seamless communication capabilities have become an indispensable tool for day-to-day operations. Instead of chasing information or leaving customers unattended, associates can instantly request assistance, check stock, and coordinate from anywhere in the building.
Central to Fiona’s praise for x‑hoppers is its user-friendly mobile app, which provides real-time insights and invaluable peace of mind for management.
“My favourite feature is the app. It gives me real-time information and great peace of mind. I can pick up any live conversations that are happening and identify any training needs straight away,” shared Fiona.
The collaboration between SolaaS Limited and Tenby Stores exemplifies a shared commitment to retail operational excellence. Through the power of Wildix’s x‑hoppers, the workforce is more connected, efficient, and empowered than ever.
Reflecting on the transformative impact, Fiona notes that improved communication has made day-to-day work smoother, allowing staff to focus entirely on the customer experience.
I would definitely recommend working with Solaas and working with x‑hoppers. The system makes me feel connected, it makes our staff feel supported and it helps us serve our customers even better.
Fiona Malone
Co-owner and Director at Tenby
As Wildix continues to innovate alongside partners like SolaaS Limited, retail teams everywhere are gaining the tools they need to build connected, efficient, and thriving business environments.
Requirements
- Reliable, store-wide communication solution
- Discreet tools to improve the in‑store customer experience
- Support for isolated staff members in a long, narrow retail layout
- User-friendly, mobile management solution for store owners
Value Gained
- Enhanced internal communication and team alignment
- Stronger workplace support and peace of mind for employees
- Boosted customer satisfaction through faster response times
- Smooth, efficient day-to-day operations
- Easy-to-implement solution with an intuitive user interface engineered by SolaaS Limited
The solution has been provided by the Wildix Partner
