x-caracal is fully cloud-based, so deployment is instant and requires no physical hardware. Once it’s synced up with your Wildix tools, it’s ready to gather all the data you need to improve your customer journey and increase customer satisfaction.
As you work, x-caracal monitors your calls, chats and webinars with customers. No need to alter your call flows or procedures — the tool automatically analyzes your communications as they’re currently set up.
See your call data in real time or save it off for later as a spreadsheet, image or PDF. No matter what, x-caracal provides a smooth, simple interface to examine your data, all directly in the browser.
Your data from x-caracal is the foundation for a leaner call flow. Take your reports to learn from top performers, improve lagging performances and shape up your greater communications processes with more data on agent productivity.