Wildix now powers Milners Solicitors with Partner Yoozoom
Advanced telephony solutions ensure legal firm saves an estimated £15-20K a year through increased efficiencies and reduced loss of opportunity
The Problem
“Clients would call in, and we would internally transfer, but that would be it. It'd be very limited, and we wouldn’t be able to transfer calls out to mobile telephones or anything such as that. We needed a telephone system and a communication system that would be able to get hold of solicitors who would not be in the office. People would need to get hold of clients when solicitors were at court, when [at] other client meetings or were traveling to and from clients."
Victoria Barraclough, compliance partner at Milners
The Solution
“We use Wildix Collaboration, which allows us to be able to use our mobile phones, our laptops and our desktop phones,” explains Victoria. ”The main change we’ve had since using Wildix and Yoozoom is the efficiency with how we communicate to staff. Everyone can work from home — I love working from home — and that flexibility is invaluable when you’ve got a family, and being able to get your clients to be able to get in touch with members of staff quickly, efficiently is at the core of our business and is very important to us.”
The Results
“Our two main benefits from using the Wildix system are time efficiencies and the ease of communication with clients and staff,” she states. “I believe that we save about 60 minutes a day roughly using the new system in comparison to our old system and lost communication time. I think that we've saved between £15,000 and £20,000 in our first year in cost efficiencies.”