Integrate your web and management
applications with Wildix

Integration with Windows and Web applications

Thanks to Wildix WebAPI and TAPI, your company can integrate your PBX with applications you already use.
Gain your competitive advantage by connecting your phone, your site, and your customers!

  • Subaru has installed the VOIP PBX with the Cloud formula that allows us a complete management through the integration with the CRM Salesforce platform. The installation was quick, and the technical support was excellent. Thanks to these technologies, we now have at our disposal effective and reliable tools that support us in our activities, always guaranteeing us cutting-edge solutions.

    Marco Pitzalis
    Marco Pitzalis Subaru Europe

WILDIX WEB API for Web applications

Wildix Web API integrates with your CRM, ERP, and Web application software. Through Javascript Telephony API you can manage the devices connected to your Wildix PBX. With Wildix Web API you can create custom dashboards, which allow you to manage the contact center in an advanced and functional way.

The Wildix Web API offers chat functionality, presence status information, and colleagues’ activities. Combined with Zero Distance, you can make calls and video calls. Wildix Web API transforms any web page into an Operator Station.

Wildix Web API Application image

With Wildix WEB APIs you can:

  • make calls
  • reconnect
  • answer a call
  • put on hold and resume the call
  • record the call
  • forward the call with blind and assisted transfer
  • receive notifications
  • monitor calls in progress
  • Exchange chat messages with users
  • have information on the status of user presence and location (geolocation)
  • set and communicate your presence and position status
  • use Wildix devices

Requirements for operation:

  • Web-based PBX
  • UC-Business or UC-Premium License

Wildix Web API is compatible with the following browsers and above:

  • Firefox 21
  • Opera 12
  • Google Chrome 27
  • Safari 6
  • IE 10

W-TAPI application allows you to make and monitor the calls
from different Windows applications (Wildix TAPI) or webpages (Wildix Web API).

WILDIX TAPI

Wildix TAPI includes the basic call functions, such as dial, answer, hang up and additional functionality, such as hold, resume, transfer, conference.

W-TAPI FEATURES:

  • Multiline (to control multiple users)
  • Functions in LAN and Internet environments
  • Uses a single port 5060 UDP
  • SIP protocol support
  • TSP is compatible with TAPI 2.1 and TAPI 3.0
  • Compatible with Windows XP and superior (32 and 64 bit)
  • Wildix devices are supported

WILDIX WEB API

Wildix Web API integrates with CRM, ERP software, Fias/Fidelio solutions and Web applications. Javascript Telephony API allows you to control the devices connected to the enterprise Wildix PBX.
Wildix Web API offers chat functionality and provides the information on the presence status and activity of the colleagues. Video calls are supported when used in together with Zero Distance application. Wildix Web API turns any web page into an Attendant Console.

WEB API FEATURES:

  • make a call
  • hang up
  • answer a call
  • put a call on hold and resume
  • record a call
  • perform blind and attended call transfers
  • receive notifications
  • monitor the active calls
  • exchange chat messages with users
  • receive users presence status information and location (geolocation)
  • set up and communicate your own status and location
  • control Wildix devices

REQUIREMENTS:

  • PBX accessible via Web
  • Wildix applications enabled on the PBX:
    • Collaboration
    • W-TAPI

Wildix Web TAPI is compatible with the following browsers and superior:

  • Firefox 21
  • Opera 12
  • Google Chrome 27
  • Safari 6
  • IE 10

Wildix TAPI – for Windows applications

Wildix TAPI includes all the basic functions, such as call, answer, hang up and additional functions, such as wait, resume, transfer and conference.

W-TAPI characteristics:

  • Multiline (for controlling multiple users)
  • Functions in LAN and Internet environments
  • Uses a single 5060 UDP port
  • SIP protocol support
  • TSP is compatible with TAPI 2.1 and TAPI 3.0
  • Compatible with Windows XP and later (32 and 64 bit)
  • Wildix Device Support
Wildix TAPI - for Windows applications image