Agentic AI by Wildix: Wilma is your intelligent virtual agent
Nearly Half of Business Calls Go Unanswered. Those Customers Won't Call Back.
Wilma is an intelligent virtual agent that answers and acts on every call, chat and message in any language, across every channel, 24/7. And, you have full visibility into everything she does.
Missed Calls Equal
Missed Opportunities
No missed call solution? The hidden cost
Every time you miss a call, you run the risk of losing a customer. And unanswered calls happen more than you think.That customer who didn’t reach you won’t call back. And when you call them three days later, they won’t pick up either.
Whether it’s after hours, on weekends or when your team is stretched thin, calls that go to voicemail lead to frustrated customers, lost leads and potential sales that quietly slip away.
But the damage doesn’t stop there. When no one is available to take the call, there’s no record of who reached out or why. And even when someone does answer a call, a busy team may forget to update the CRM, resulting in incomplete or missing information. The result? Disconnected teams and lost momentum.
Whether it’s after hours, on weekends or when your team is stretched thin, calls that go to voicemail lead to frustrated customers, lost leads and potential sales that quietly slip away.
But the damage doesn’t stop there. When no one is available to take the call, there’s no record of who reached out or why. And even when someone does answer a call, a busy team may forget to update the CRM, resulting in incomplete or missing information. The result? Disconnected teams and lost momentum.
That’s where Wilma AI comes in: the AI virtual agent and missed-call solution that ensures no customer goes unanswered.
Every channel. Every time.
The omnichannel agentic AI that never turns off
Wilma picks up on every channel. Every call, WhatsApp message, web chat and SMS handled and logged automatically, delivering consistent omnichannel customer service.
- Voice calls
- Web chat
- SMS
Wilma AI:
Your team's extra pair of hands
Meet your intelligent virtual agent
Smart, adaptable and available 24/7. Wilma is more than an automated answering service, she’s one of the most capable agentic AI solutions available. Simply connect her to your knowledge bases, documents, workflows and web resources; wherever your knowledge lives. Plug her in and she’s ready to go, trained on what matters most to your team.
Wilma AI is here to help you feel supported and more in control of your business. She won’t replace you or your team; she just makes sure nothing slips through the cracks.
Wilma is not bolted on, she’s is built in. That is what makes her different.
Wilma is not bolted on, she’s is built in. That is what makes her different.
Using her agentic AI capabilities, Wilma can:
Answer calls, WhatsApp messages, web chats and SMS, 24/7, in any language
Understand intent, sentiment and urgency, not just keywords
Qualify and triage inbound leads to assess fit
Schedule, reschedule and cancel appointments, integrating with calendars and CRMs
Follow up on missed calls and messages, automating outreach and reminders
Hand over to a human when needed, with full context so the customer never has to repeat themselves
Sync with Salesforce, HubSpot and other CRMs to automatically capture notes and create or update records, contacts, leads, opportunities, cases and more.
Free your team for conversations that need a human via intelligent customer service automation
Provide employee and onboarding support
Download Wilma's professional summary
You Can See Everything Wilma Does
You wouldn’t hire a sales rep without listening to their calls. Deploying a bot should be no different.
Every conversation Wilma handles appears in Revenue Intelligence: every sentiment score, every outcome, every escalation decision. Complete AI agent monitoring, in real time or after the fact. Full traces alongside CSAT, sentiment and revenue intelligence, so you always know exactly what she said, which APIs were called and which knowledge bases were used at every step.
Seamless Execution at Every Touchpoint
0 %
Missed calls RoboReception
0 %
→
0 %
Missed call rate, in one month - Fratelli Circosta
0 %+
Reduction in daily call volume - BioPharma
0 %+
Fewer abandoned calls - DelGo
What Our Customers are Saying
Transinsa leverages Wildix AI to automatically summarise calls and generate effective action plans, using insights from each conversation to inform next steps.
“With Wildix, in just one month, we reduced our missed call rate from 18% to 7%. The improvement has been meteoric. Until now, with our previous phone system, AI didn’t exist. x‑bees has given us a tool that provides a highly accurate summary of the call itself, the objectives discussed during that call and a follow‑up action plan. This has completely changed our paradigm of what it means to handle the type of calls we usually receive here.”
Fernando Benavides
Head of Operations and Head of Coordination Center, Transinsa
Valencian Football Federation uses Wilma AI to absorb seasonal spikes in fan demand — ticketing, match schedules, member queries — without scaling headcount.
“Our two main benefits from using the Wildix system are time efficiencies and the ease of communication with clients and staff. I believe that we save about 60 minutes a day, roughly, using the new system compared to our old system and lost communication time.”
Jaime Mestre
IT Manager, Valencia Football Federation
Nationwide Energy transformed how they handle customer interactions — every call logged, every follow-up seamless, and every dispute resolved with a full paper trail.
“The AI integration has been a game changer — calls are logged directly into our CRM, so as soon as the phone goes down the agent has the transcript by email and in the notes automatically. If a customer ever raises a dispute, we can pull up the record instantly and share it, which backs us up every time. x‑bees has given us visibility, smoother follow‑ups, and made life a lot easier. If we lost it tomorrow, it would put us back years. I honestly couldn’t imagine life without it.”
Dean O'Hara
Managing Director, Nationwide Energy
RoboReception tackles the critical issue of missed patient calls, using the joint AI solution to convert what was once lost revenue into measurable new business.
“We know that we never miss a call now. Before AI, practices missed one in three calls, which could potentially be thousands of pounds lost every call.”
Donna Hewitt
Operations Director, RoboReception
“Customers and riders appreciate the faster, more accurate service. It keeps us responsive, accessible, and aligned with our mission.”
The Impact of Wilma AI:
- 38.7% reduction in abandoned calls.
- 37.4% decrease in overall call volume requiring human intervention.
- 74% improvement in morning peak response rates.
Debra
IT Director, DELGO
“With the Wilma voicebot, we’ve eliminated missed calls and dramatically simplified appointment management. Today, customers get an immediate response, and we work much more efficiently.”
The Impact of Wilma AI:
- 695 calls handled across four working days with no dropped calls.
- 1,580 weekly calls were received and handled correctly.
- Missed calls reset to zero, eliminating all customer complaints about inability to reach the workshop.
Vincenzo and Domenico Circosta
Administrators, Fratelli Circosta SRL
BioPharma Informatics deployed a Wildix agentic AI voicebot to bridge the gap between high-volume late-night patient interest and morning follow-ups, cutting daily call volume by 80-85% while ensuring no patient was left waiting.
“Before x-bees, the stress of trying to reach every patient within a 72-hour window was immense. Without a streamlined system, far too many leads were simply slipping through the cracks. We’ve missed out on hundreds of leads just from having calls dropped, or staticky.” Lucy estimated 50 to 100 leads missed per month. “For BioPharma, this is a night and day scenario.”
Lucy Jones
Project Manager-System Operations, BioPharma Informatic
Wilma's Workflows
What can Wilma AI manage for you?
A lead reaches out through your website, Wilma AI can:
- Qualify the prospect using your custom logic
- Book a sales call directly into your rep's calendar
- Create an opportunity in your CRM with all the notes
- Trigger a personalized follow-up email with tailored content
- Send a chat to your team: "Hot lead ready to engage."
A customer calls with a billing question after hours. Wilma AI can:
- Greet the caller with a personalized message
- Access their billing record via your integrated ERP
- Answer their question using up-to-date policy info
- Log the entire interaction to your helpdesk system
- Mark the ticket as "resolved by AI — no escalation needed."
A new sales hire asks: "How do I apply a discount above 10%?" Wilma AI can:
- Pull the most recent pricing policy from your knowledge base
- Explain the rules and approval steps clearly in chat
- Link to the exact form they need to fill out
- Add a soft nudge: "Need help submitting? I'm here."
Agentic AI: Use Cases
Retail
- Voice assistance for frontline workers, allowing them to get information on products and procedures
- Assisting in-store customers
Healthcare
- 24/7 patient communication, appointment scheduling, reminders, confirmations and routing operations
- Escalation of urgent issues to a human agent
Public sector
- 24/7 customer service, appointment scheduling, reminders, confirmations and routing operations
- Routing to an expert voice agent connected to the database for documentation or procedure inquiries
Hospitality
- 24/7 guest communication, reservation management and bookings
- Assisting staff with procedures and information
Connect Your CRM and Ticketing Systems
Wilma connects seamlessly with the CRM and ticketing tools your team already relies on.
Popular platforms we support
Salesforce: Log calls automatically, manage leads and track opportunities without ever leaving your workflow.
Zendesk: Link calls to tickets, push call notes and recordings, and keep your support team’s records up to date after every interaction.
Zoho CRM: Place and receive calls directly within Zoho, with automatic call logging and instant access to incoming caller information.
No more manual data entry or missing call notes. Every interaction Wilma AI handles is automatically recorded and synced, so nothing gets lost between the conversation and your CRM.
Don't see your CRM here? We likely support it. Book a demo below and we'll check it together.
Your Intelligent Virtual Agent
Isn't Just for Your Customers
Wilma makes every call your team takes smarter
During a live customer call, you can ask Wilma which questions to ask next. She’s listening, she knows the context, and she’s already one step ahead. When a customer mentions a competitor, Wilma has already surfaced the right context, suggested the next question and pulled the information your rep needs, before they’ve had to think of it.
Inside x-bees, Wilma is available during every call and meeting:
- Ask her anything, and she answers in real time based on information she extracts from internal and external conversations, your CRM and knowledge bases
- She surfaces relevant context before you need to look for it. Ask her to summarise the last five minutes if you got distracted, need a recap or want it in your own language.
- She suggests the next question when the conversation stalls based on ongoing conversations, the relationship history from previous conversations, and your CRM
- Before the call, she briefs you on the relationship and recent interactions so you walk in prepared. When it ends, she summarises, logs outcomes and drafts follow-up actions.
Award-Winning Agentic AI
Wilma AI has been honoured with two prestigious awards, because great results don’t go unnoticed.
TMC Unified Communications Product of the Year
Unified Communications Product of the Year Awards
2026
Merit Awards for Telecom
AI: Customer Experience Optimization
2026
ISG
Software Innovation Awards
2025
UC Today / UC Awards
Best Use of AI
2025
IA Awards (NetMedia, France)
Best AI Chatbot / Voicebot
2025
Trusted Technology
GDPR-compliant AI
Our AI is fully compliant with GDPR, ensuring your data privacy and protection.
Never trained on your data
Wilma AI never uses your data for training; it stays secure and private.
Ethical AI
Built with responsibility in mind, our AI follows strict ethical standards throughout every interaction.
Wilma AI FAQs
What is agentic AI, and how is it different from regular AI?
Agentic AI refers to automatic AI systems that can independently execute and adapt actions to achieve specific goals without constant human oversight. Unlike traditional AI that responds to prompts, agentic AI agents can take actions and learn from outcomes in real-time. For businesses, this means agentic AI can handle complex sales processes and manage customer relationships, while regular AI tools require human direction for each task.
What's the difference between agentic AI and chatbots?
Agentic AI refers to autonomous AI systems that can independently execute and adapt actions to achieve specific goals without constant human oversight. Unlike traditional chatbots that simply respond to questions, agentic AI can actually get things done. It connects to third party systems, takes actions and adapts based on real-time outcomes. For businesses, this means agentic AI can handle complex sales processes, update CRM records, trigger workflows and manage customer relationships end to end, while a standard chatbot can only ever give you an answer.
What is agentic AI customer service?
Agentic AI customer service uses AI agents to handle customer interactions end to end, without unnecessary human intervention. Unlike traditional chatbots, agentic AI understands intent, sentiment and urgency, takes action across every channel and knows when to hand over to a human. The result: every call, message and query handled 24/7.
What is an intelligent virtual agent?
An intelligent virtual agent is an AI-powered agent that conducts real business conversations autonomously, without relying on fixed scripts or decision trees. It connects to your systems, takes meaningful action and handles complex, multi-turn interactions like booking appointments, resolving billing queries or qualifying leads.
Is agentic AI secure for handling sensitive business data?
Yes, enterprise-grade agentic AI platforms implement robust security measures, including end-to-end encryption, secure API connections and compliance with industry standards like GDPR and SOC 2. Modern agentic AI systems feature data isolation, audit trails and role-based access controls to protect sensitive business information. Organizations should choose agentic AI platforms that offer enterprise-level security certifications and custom security configurations for their specific compliance requirements.
What happens if the AI agent makes a mistake?
Agentic AI systems incorporate multiple safeguards, such as confidence scoring and automatic escalation protocols, to minimize errors and transfer uncertain situations to human representatives. When mistakes occur, modern agentic AI platforms provide immediate escalation to human agents, audit trails for review and learning mechanisms to prevent similar errors. The key is choosing an agentic AI platform with transparent operation logs and human oversight capabilities for critical business interactions.
How much control do I have over what the AI agent does?
You maintain complete control through customizable parameters, rules and approval workflows for sensitive actions. You can set boundaries, define approval requirements and adjust autonomy levels from fully supervised to highly autonomous. Unlike most agentic AI tools that only show you outcomes, Wilma gives you full auditability. You can see exactly which knowledge base she checked and which API she called at every step, so you always know what happened and why.
What CRM systems does Wilma integrate with?
Wilma integrates with leading CRM systems, including Salesforce, HubSpot, Pipedrive and Microsoft Dynamics to ensure seamless data flow and process automation. The platform supports both native integrations and custom API connections for specialized CRM systems. This ensures your agentic AI teammate can access customer data, update records and maintain synchronization across all your existing sales tools.
What ROI can I expect from agentic AI in sales?
Companies implementing agentic AI in sales typically see ROI within 3-6 months, with benefits including increased lead conversion rates, reduced response times and improved sales team productivity. A survey conducted by Gartner in early 2024 found that those who partner with AI tools are 3.7 times more likely to meet their sales quota than those who do not. However, the exact ROI depends on your current sales process efficiency and the scope of agentic AI implementation.
How does agentic AI improve sales team productivity?
Agentic AI improves sales team productivity by automating routine tasks like lead qualification, follow-up scheduling and data entry, allowing sales representatives to focus on closing deals. The AI agent can handle initial customer inquiries, nurture leads through email sequences and update CRM records in real-time. This automation typically reduces manual work by 50-70% while ensuring consistent and timely customer engagement.
Is agentic AI suitable for small businesses or just enterprises?
Agentic AI is suitable for both small businesses and enterprises, with many platforms offering scalable solutions that match business size and budget. Small businesses benefit from automated lead qualification and customer engagement without hiring additional staff, while enterprises can deploy agentic AI across multiple departments and complex sales processes. At Wildix, we primarily serve SMBs and believe powerful AI shouldn’t be exclusive to enterprise. So we’ve made sure it isn’t. The key is choosing an agentic AI platform that offers flexible pricing and can grow with your business.
How is Wilma different from Salesforce Agentforce?
Agentforce works inside Salesforce, Wilma works in the real world. Operating on your calls, your WhatsApp messages and your meetings, Wilma AI brings everything back into Salesforce automatically. Specifically designed as an agentic AI sales companion, Wilma focuses on communication enhancement, lead qualification and CRM automation with 24/7 availability. Data from external sources like phone calls, meetings and SMS happening on the Wildix platform is captured and logged directly into Salesforce, or used to update Salesforce fields, without ever having to switch tabs. Context from Salesforce can also be pulled back into Wildix, creating a seamless two-way integration. Pre-trained and ready to deploy, Wilma comes with GDPR-compliant AI that never uses your data for training, offering a privacy-focused alternative for sales teams.
What makes Wilma better than other AI sales tools?
AI sales companion that’s smart, adaptable and available 24/7, capable of qualifying leads, scheduling meetings, following up on missed calls and routing queries with context-aware escalation. Simply connect her to your own knowledge bases, docs and workflows and she’s ready to go, trained on what matters most to your business. Unlike basic AI tools, Wilma seamlessly integrates with Salesforce, HubSpot and other CRMs to automatically capture notes and provide real-time information during live calls. The platform is built with GDPR-compliant, ethical AI that never trains on your data, ensuring privacy and security while delivering comprehensive sales automation.
How long does it take to implement agentic AI in my sales process?
With Wilma AI, implementation can happen in a matter of hours rather than weeks or months. However, the actual timeline depends on two key factors: the complexity of your business and how detailed you want Wilma’s instructions to be.
Discover the Power of Wilma AI for Your Business
See how Wilma can work wildly well for you: Transforming customer interactions, boosting productivity and driving growth
