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x-hoppers: winner of two consecutive Visionary Spotlight Awards for Best Emerging Technology Breakthrough (2022) and Overall Excellence (2023)
It’s a complete retail communication solution built to engage customers, track store interests and increase customer loyalty. Combining complete digital communications, QR code call points and wireless headsets, x-hoppers is the springboard that propels your store into the future of retail.
Team communication headsets and retail communication software together put the full power of UCaaS directly in your store. Only with x-hoppers.
With x-hoppers, each store associate gets a wireless communication headset that links them to a single, always-on channel. When other staff need assistance with customers, have a question or want to make an announcement, it instantly goes through to all other clerks on the secure voice line.
No more unsanitary, hard-to-find call points: x-hoppers makes calling a store associate as simple as scanning a printed QR code. Once the customer scans a printed code with their smartphone, the x-hoppers system issues an alert that someone in that department needs assistance. That ensures it’s always a cinch to meet customer expectations and earn their loyalty. You can also add QR codes to SELs so that customers can rapidly find information, book a delivery or even view explainer videos, depending on your needs.
Why should analyzing shopper trends be available only for e-commerce? Thanks to the QR code call system in x-hoppers, your store can track customer interest and engagement right in your physical shop. The system tracks and logs every scan to build big data on how your customers are interacting with product lineups and more — all as you conduct business as usual.
Keep all your in-store conversations completely private and fully secure in the cloud. Through a private DECT channel for talking via headsets and a hosted service for your retail communication software, x-hoppers enforces top-quality security at all points during in-store communications. That makes running your shop that much safer, simpler and cost-effective.
Use the x-hoppers comms headsets to organize staff to cover departments in real-time, or instantly ask one another for input on department-specific customer inquiries. You even get alerts from self-service tills or click-and-collect. With x-hoppers, store operations are truly unified and easier than ever to coordinate.
In public places, safety can never afford to wait. Running x-hoppers at your store means employees can use their team communication headsets to instantly call in security issues or shoplifting attempts, keeping the whole shop immediately aware of potential threats. Plus, x-hoppers even supports additional integrations for AI endpoints, including ones managing security cameras, to ensure staff receive alerts as soon as the store’s cameras recognise an issue.
Thanks to the virtual call points from x-hoppers, customers can ask for staff assistance from any shelf where you choose to display a QR code. Plus, by talking on headsets, your staff can work as one to instantly answer every customer inquiry with total knowledge and confidence.
No need to use a separate office for your contact center — with x-hoppers, staff can handle all your store’s communications right from the shop itself. Using the cloud-based retail communication software, all incoming calls can be routed right to your team’s communication headsets while they’re in use at your shop.
Forget all your guests hearing “cleanup on aisle seven” blasted over the PA: x-hoppers means staff can send discreet alerts about messes, misshelved products and more, all over their secure comms headset channel.
With its precise analytics, x-hoppers shows you how many people have connected to the system’s broadcast, the number of interactions, how quick response times were and more. For more in-depth analysis, the system even automatically transcribes conversations over the in-store headsets for a faster way to review how your staff collaborates. All that allows you to tailor-fit staff training to your specific customer service needs.
Because x-hoppers integrates with your shop’s communications, it makes it simple to coordinate buy online, pickup in store orders. After your staff puts together a click-and-collect order, x-hoppers can connect to a customer check-in screen or webpage and issue an audio alert to employees once the customer declares they’ve arrived. It’s just another way the system’s flexible APIs make the in-store experience more responsive and more convenient.
As convenient as self-checkout tills are, they slow to a crawl the second a customer scans alcohol or any other product that needs staff approval. But with x-hoppers, self-checkout gets back up to full speed thanks to a discrete call automatically broadcast over linked devices, informing your team someone needs attention.
