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The SENAD Group, an independent operator of special needs schools, transition homes, supported care and community support services for people with a range of learning disabilities and other complex needs, were looking for a modern, efficient, cost-effective communication system that could enable them to reduce telephony expenses, increase mobility, productivity and meet internal and external collaboration and communication needs.

The Challenge

The old communication solution that SENAD Group were using before switching to Wildix couldn’t offer the level of functionality they were looking for.

Neil Owen, the Group IT Manager stated:

“With the old system we couldn’t have a voicemail, couldn’t set up groups of calls, whenever we needed a new phone we were having to install costly cabling rather than using standard network cabling. The general maintenance costs were ever-increasing and not paying off at all, the ROI was almost non- existent.”

The Solution

The Solution was provided by one of the very first Wildix Partners in the UK – Netmetix.
“We have been working with Netmetix for about 8 years now, during these years we have established a trustworthy relationship and when they offered us to “see the true power of WebRTC by Wildix” we could see it was a worthy solution to our challenge”.

Neil Owen added that after several demonstrations and a closer look at Wildix: “we were impressed by the product and recognised that by moving forward with it, we could improve our internal and external communications and meet the initial business need – a more cost-effective communication system.”

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WE WANTED TO OVERCOME THE CHALLENGE OF USING VARIOUS OUTDATED TELECOM LINES AND OLD TELEPHONE SYSTEMS THAT WERE COSTLY OR IMPOSSIBLE TO MAINTAIN, THEREFORE WE DECIDED THAT A VOICE OVER INTERNET SOLUTION WOULD BE THE BEST WAY FORWARD.

Senad Group - Neil Owen

Neil Owen
Senad Group
Group IT Manager

The Result

Among the top benefits of the new communicative solution by Wildix, Neil Owen recognises its incredible simplicity in both maintenance and use: “We are able to do all our own maintenance and expansion of the system, we don’t have to pay for call outs on engineers, we can do this all by ourselves! If we want to expand the system and put more phones in it, it is really easy, it is almost as easy as just buying a phone and plugging it into the network.”

“I would definitely recommend Wildix to other companies in the sector as thanks to this solution we are experiencing a new level of business communication, it is innovative, simple and user friendly! We look forward to connecting the rest of the companies within the Group to Wildix.”

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* The project at SENAD Group is run and maintained by the Wildix Partner in the UK, Netmetix.
Netmetix are a Cloud Network Specialists based in Coventry, UK. Since the company’s launch in 2001, they have evolved from an on-premise IT systems specialist into an innovative Managed Services provider at the cutting edge of the cloud revolution. The company prides itself on combining knowledge, trust and quality to deliver an outstanding service to their clients.
Netmetix are among TOP 3 Wildix Partners within the UK Channel in 2018!

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