Monitoring & Reporting

Reporting and analysis of call activity and costs

Without monitoring, control and analysis there is no strategy. Wildix offers efficient reporting tools that provide you with the information relative to the call activity of the employees, such as number, duration, type and costs of all the calls received and made by your call agents.

Call center monitoring and reporting software

CDR-View

 

Internal and external call traffic reporting and analysis.

Information on the number, duration, types and costs of the inbound and outbound traffic in charts and data grids.

CDR-View is helpful to the company management while analyzing a particular event or the company call activity in general, or while deciding on the future business strategy.

A simple way to add value to your investment.

 

Wildix Call Center Wallboard

 

Real-time SLA (Service-Level Agreement) monitoring tool.

The application allows monitoring your call agents’ activity and provides you with the information on the SLA which helps to measure the call center performance.

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