PROTEL

Protel hotelsoftware offers hotel management solutions for every type of hotel:

  • protel Air – Cloud hotel software
  • The perfect solution for hotels of all sizes that don’t want to take on the burden of maintaining their own technical infrastructure. All you need is a device connected to the Internet.
  • protel On-Premise – Server based hotel software
  • An exclusive hotel management software for mid-market operators and large individual hotels, providing effortless process and fast, reliable access to all the information.

PROTEL INTEGRATION WITH WILDIX

Wildix communication system integrates with FIAS protocol (Fidelio Interface Application Specifications).

Thanks to this integration, Wildix PBX can interact with protel PMS (Property Management System) and exchange the information on the following events:

  • Check-ins / check-outs of guests
    Additionally, hotel staff can block outgoing calls from vacant rooms upon guest checkout.
  • Set up wake-up calls
    Guests can set wake-up calls for one or more days from desk phones installed in the rooms.
  • Minibar charging
    Housekeepers can charge minibar from DECT phones or desk phones installed in the rooms.
  • Call billing
    Real-time statistics of outgoing calls per room and call billing.
  • Room status
    Hotel staff can change room status for occupied / vacant / clean / dirty.

Documentation: https://confluence.www.wildix.com/x/rAc8AQ

INTEGRATION MATRIX

Wildix Hotel FIAS PMS integration matrix : Sheet1

Feature / PMS Oracle / Fidelio Hoist Group Ericsoft Technosoft/ Directholiday Protel Serenissima
Tepephony (PBX) interface
Database Synchronization
Y
Y
Y
Y
Y
Y
Guest check-in
Guest name/surname
Y
Y
Y
Y
Y
Y
Guest language
Y
X
Y
Y
Y
Y
Departure/arrivale date/time
Y
Y
Y
Y
X
Y
Class of Service
Y
X
X
X
X
X
Guest checkout
Y
Y
Y
Y
Y
Y
Guest change data
Guest name/surname
Y
X
Y
X
Y
Y
Guest language
Y
X
Y
X
Y
Y
Departure/arrivale date/time
Y
X
Y
X
Y
Y
Class of Service
Y
X
X
X
X
X
Room move
Y
X
Y
X
Y
Y
Room equipment data
Room clear/dirty status for vacant room from PMS
Y
X
Y
Y
Y
Y
Room clear/dirty status for occupied room to PMS
Y
Y
Y
Y
Y
Y
Room inspection status to PMS
Y
Y
Y
Y
Y
Y
Do not Disturb from PMS
Y
X
X
X
X
X
Do not Disturb to PMS
X
X
X
X
X
X
Class of Service
Y
X
X
X
X
X
Wake up
Wake up request
Y
Y
Y
Y
Y
Y
Wake up clear for all items
Y
Y
Y
Y
Y
Y
Wake up clear for a particular date/time item
Y
X
X
Y
X
X
Charge systems
Call billing with total amount
Y
Y
Y
Y
Y
Y
Call billing with only dialed number and duration
Y
Y
Y
Y
Y
Y
Minibar charges with total amount
Y
X
Y
Y
Y
Y
Minibar charges with minibar article and count
Y
X
Y
Y
Y
Y
Automation (DLS) interface
Key request
Single key request
Y
X
Y
Y
Y
Y
Key request for duplicate keys
Y
X
Y
Y
Y
Y
Key programming with common areas
Y
X
Y
Y
Y
Y
Particular departure time in key request
Y
X
Y
Y
Y
Y
Suite info key request (virtual rooms)
Y
X
X
X
X
X
key delete
Y
X
Y
Y
Y
Y

DEVELOPER INFORMATION

Protel hotelsoftware has been developing and selling solutions specifically for the hotel industry and related sectors since 1994. Today over 14,000 hotel customers and hotel management schools in 90+ countries are using the protel platform.

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