How the CdC Rurales de l'Entre‑Deux‑Mers modernized communications to boost agility, proximity, and citizen services
Delivering efficient public services across a vast rural area is the daily challenge for the Communauté des Communes Rurales de l’Entre-Deux-Mers. Held back by outdated communication tools, the local authority opted for a deep modernization. This case study explains how, with a unified communications solution and a trusted local partner, the community turned geographical constraints into a strength, boosting administrative efficiency.
Nestled between the Garonne and the Dordogne rivers, the Communauté des Communes Rurales de l’Entre‑Deux‑Mers is a key public organization serving 49 municipalities and their residents. Across this vast and hilly territory, known for its heritage and vineyards, the community provides essential services ranging from waste management and early childhood support to senior care and economic development, including two France Services centers.
To maintain this strong local presence, staff members are spread across multiple sites and constantly on the move, acting as the direct link between the administration and citizens. This geographical dispersion made both internal coordination and external responsiveness particularly challenging.
The Challenge: Overcoming the Limits of a Slowing Public Service
The Communauté des Communes Rurales de l’Entre‑Deux‑Mers’s former telephony system had become a real obstacle. Rigid and siloed, it no longer met the needs of a modern and mobile organization, nor did it support collaboration across departments — a key element of effective public service delivery.
Missed calls were frequent, call transfers between departments were cumbersome, and there was no simple way to integrate employees working remotely or traveling across the territory. Launching a digital transformation became essential to streamline communications and ensure seamless service continuity.
Our staff are spread across a vast territory. We needed a solution that guaranteed mobility and allowed everyone to be reachable on their smartphone just as easily as in the office, without complexity.
Aurélie Loubry
Billing Officer, CdC Rurales de l'Entre‑Deux‑Mers
The Solution: Digital Sovereignty and a Trusted Local Partner
For the Communauté des Communes Rurales de l’Entre‑Deux‑Mers, selecting a new communications solution had to meet two non‑negotiable criteria.
First, supporting the local economy by working with a regional provider. The second was strategic: choosing a European solution fully compliant with the General Data Protection Regulation (GDPR), a critical requirement for a public organization handling citizens’ data.
As a public authority, protecting our citizens' data is essential. Choosing a European solution governed by European law gave us confidence and peace of mind.
Émilie Houdayer
Communications Officer, CdC Rurales de l'Entre‑Deux‑Mers
This is why the community turned to Savia, an integration partner based in Gironde that offered the Wildix solution. The Savia–Wildix combination checked every box: a responsive local partner and a solution designed in Europe.
From our very first discussions, we understood that the community was not simply looking for a product, but for a guarantee of security and a partner capable of supporting its transition. Offering a European solution like Wildix was the obvious choice for us.
Marc De La Harie
CEO of Savia
Deployment: A Fast Transition and Intuitive Adoption
Thanks to Savia’s expertise, the deployment of the Wildix solution was remarkably efficient. The transition was seamless for both employees and citizens, with no service interruption.
The simplicity of the platform was a key success factor: every employee was able to intuitively adopt the new features on both their computer and smartphone.
The deployment of the Wildix solution was very straightforward. The advantage is that we find the same features on both the computer and the smartphone, which really made adoption easier for all employees.
Aurélie Loubry
CdC Rurales de l'Entre‑Deux‑Mers
The Results: Optimized Services, Guaranteed Public Service Continuity, and Controlled Costs
Financially, the benefits are tangible. With an equivalent scope, the Communauté des Communes Rurales de l’Entre‑Deux‑Mers estimates it has achieved nearly 20% in operating cost savings, while benefiting from significantly more advanced services and features.
Since implementing Wildix, communication within the community has transformed. The agility gained in day-to-day operations is clear. Whether employees are working remotely, in the field, or in the office, they remain fully reachable and have access to the same high-performance tools, ensuring seamless continuity of public service.
Collaboration has become smoother and more responsive, particularly thanks to presence management features, which allow staff to instantly see colleagues’ availability and avoid unnecessary interruptions.
Cross-department collaboration has also been significantly strengthened. Features such as videoconferencing, chat, and a shared directory have created a new level of synergy, helping optimize services for residents and accelerate the processing of requests. New functionalities, such as call recording, also provide additional security for training purposes and the follow‑up of important cases.
Today, our communication is far more transparent and efficient. Whether it's for call transfers or videoconferencing, everything is simpler. Wildix has truly modernized the way we work and, ultimately, the service we provide to citizens.
Aurélie Loubry
CdC Rurales de l'Entre‑Deux‑Mers
By choosing Wildix and a trusted local partner, the community not only modernized its tools but also made the strategic decision to adopt a secure European solution, ensuring the protection of citizens’ data while strengthening its public service mission across the territory.
Requirements
- Full mobility for employees
- Improved internal collaboration
- Public service continuity
- Digital sovereignty
- Trusted local partnership
- Modernization and efficiency of the communication system
Value Gained
- Operational and Financial Efficiency:
- Achieved approximately 20% savings in operating costs
- Overall improvement in administrative efficiency
- Enhanced Collaboration and Productivity:
- Improved cross-department collaboration through presence management and chat
- Guaranteed full mobility for employees, keeping them reachable and productive wherever they are
- Improved Service Quality and Security:
- Optimized services for residents through faster and more efficient request handling
- Added security for case follow‑up through call recording
- Guaranteed digital sovereignty and General Data Protection Regulation compliance through the choice of a European solution
The solution has been provided by the Wildix Partner
- SAVIA
- 13 LD Estebelingue, 33540 Castelviel, France
- +33 5 56 61 75 38
- saviaconseil.fr
