New partnership brings AI‑powered business communications to organisations across the North East
Wildix is expanding its footprint across the UK with the addition of Lucid Technology Solutions to its channel ecosystem. The partnership unites Lucid’s established managed IT expertise with Wildix’s AI-powered Unified Communications platform to accelerate digital transformation for regional businesses.
Known across the region for its strength in managed IT, cyber security, CCTV, and VoIP, Lucid Technology Solutions selected Wildix to meet the rising demand for intelligent, workflow-integrated communication tools. Through this strategic partnership, Lucid will expand its communications portfolio with Wildix’s suite of cloud-based tools, including AI‑driven automation, cloud phone systems, and x‑hoppers push-to-talk solutions for retail and frontline environments.
We've been aware of Wildix for some time and arranged a demo with the team to explore it further. I was impressed by just how much the solution can offer, particularly the AI capabilities and how they can be applied to some of the very specific industries that we work with. I’m looking forward to introducing this to clients and implementing it in businesses.
Paul Alsop
Managing Director, Lucid Technology Solutions
The partnership reflects a shared commitment to taking businesses beyond standard phone systems. Wildix’s platform combines everyday communications with AI capabilities designed to automate routine tasks, provide actionable real-time insights, and streamline daily workflows. For Lucid’s client base, the integration offers a direct route to reducing administrative overheads, boosting team responsiveness, and building a more connected digital ecosystem.
From our very first conversations with the Lucid team, it was clear they shared our vision for helping businesses modernise the way they communicate. Their expertise across managed IT, cyber security and telecoms, together with their commitment to delivering real value for customers, makes them a fantastic addition to the Wildix partner network. We're excited to support their team as they bring AI‑powered communications and the wider Wildix platform to more businesses across the region.
Steve Tieu
New Business Partner Development Manager, Wildix UK & Ireland
This achievement highlights Wildix’s 100% channel-only model, which combines core platform capabilities with the industry-specific knowledge and customer insights of its partner ecosystem. By bringing together Lucid’s established customer relationships and technical expertise with Wildix’s experience in AI‑powered business communications, both organisations are set to drive tangible business outcomes for local enterprises.
We're delighted to welcome Lucid Technology Solutions to the Wildix partner community. Businesses are increasingly looking beyond traditional telephony and towards AI‑powered communications that deliver measurable business outcomes. Lucid's technical expertise and customer-first approach make them an excellent fit for Wildix and our 100% channel model. Together, we'll help more organisations across the North East embrace secure, intelligent communications that improve productivity, strengthen customer engagement and support long‑term growth.
Rob Loakes
Country Manager, Wildix UK & Ireland
With this partnership officially underway, Wildix and Lucid Technology Solutions will support organisations across the North East in adopting secure, intelligent communications designed to set a new benchmark for operational efficiency and smart growth.