Press release
New AI-powered Fixed Mobile Convergence capability connects native mobile calls to enterprise workflows, preserving identity, context and customer insight without requiring an app
Tallinn, ESTONIA — February 19, 2026 — Wildix, a global leader in AI‑powered business solutions, today announced the launch of Wildix eSIM, a new capability within its Mobility Cloud offering that brings business mobile calls directly into enterprise workflows and eliminates a long-standing blind spot in customer communications.
Mobile communication plays a central role in sales, service and operational engagement, particularly for teams that work on the move. These conversations often sit outside enterprise systems, fragmented across devices and locations. The Wildix eSIM reconnects mobile calls to the business, ensuring continuity and control as work happens in real time.
As part of the Wildix Mobility Cloud, the Wildix eSIM extends enterprise identity and intelligence directly to mobile calling. Employees place and receive business calls using their phone’s native dialer, while organizations retain routing, presence and policy controls. Each interaction enters the enterprise system of record in real time, where it can be captured, transcribed, summarized and connected to CRM and sales intelligence workflows.
Work is fluid, and conversations move with it. Mobility Cloud ensures that context moves too. We built it so conversations do not reset every time someone changes device, location or role, but instead continue with the business, intact and actionable.
Dimitri Osler
Co-founder and CIO, Wildix
Designed for mobile-first teams, the Wildix eSIM supports professionals who rely on mobile communication as their primary work tool, including sales teams, field services, healthcare workers, real estate professionals, legal advisors and executives. The solution allows employees to work naturally on mobile devices while preventing business conversations from being isolated on personal phones.
Mobile calls routed through the Wildix eSIM follow enterprise-grade logic typically reserved for contact center environments. Availability, escalation and routing rules apply consistently, enabling service continuity even when interactions originate outside traditional agent settings.
The Wildix eSIM can be powered by voice AI to enrich mobile conversations with real-time transcription, summaries, sentiment analysis and structured outcomes. These insights feed directly into Wildix’s sales intelligence layer, transforming conversations into actionable follow‑ups, handoffs and workflow updates.
Unlike app-based mobility solutions that rely on interface switching or parallel identities, the Wildix eSIM anchors mobility at the identity level. A single business identity is maintained across SIM, mobile, browser and desk endpoints, keeping presence, routing and availability synchronized as users move between devices.
Core capabilities of the Wildix Mobility Cloud include a unified business identity across endpoints, persistent context across calls and channels, unified presence, walk-away call continuity, RCS-enabled business messaging and AI‑powered insight generation.
The Wildix eSIM is available now through the company’s global partner ecosystem and is already in use across early deployments. Early implementations show improved visibility into mobile interactions and stronger continuity across customer engagement workflows.
To learn more about the Wildix eSIM and the Wildix Mobility Cloud, visit www.wildix.com/business-esim.
About Wildix:
Wildix is a global UCaaS provider dedicated to redefining business communication. With a suite of AI‑driven tools and a steadfast channel-first philosophy, Wildix empowers partners to deliver secure, scalable, and outcome-focused solutions across industries. Recognized for four consecutive years in Gartner’s Magic Quadrant for UCaaS, Wildix continues to help organizations streamline workflows, strengthen customer engagement, and unlock new growth in an increasingly digital world.
Media Contact:
- Deliah Mathieu, VP of Global Communications, Wildix
- deliah.mathieu@wildix.com
