Press release
65 Dental Practices Demonstrate Clear ROI With a Clinician-Designed AI Workflow: Zero Missed Calls, Reduced Frontline Workload, Faster Patient Care and Measurable Returns at Scale
The Results Build on Wildix’s Recent Launch of Wilma AI, the Embedded Agentic AI Layer Behind its Secure, Scalable UCaaS Platform
London, UK, September 17 — Wildix, a global leader in AI‑powered business communication solutions, and RoboReception, one of the UK’s fastest-growing healthcare software developers and providers, today announced results from an AI rollout that is reshaping patient access and practice economics. Since May 2025, the joint 24/7 AI receptionist has answered over 50,000 patient calls with zero missed, converting them into £9 million in new patient revenue and returning more than 2,000 hours to clinical care.
Delivered with Wildix reseller Focus CX (a division of Focus Group), the rollout demonstrates how agentic voice automation can relieve frontline pressure, improve the patient experience and deliver measurable value for practices.
Missed calls remain one of healthcare’s hidden drains. Over a third of new patient calls go unanswered and most of those patients never call back (Dental Lifestyles Magazine; GroupDentistryNow). Those who do get through often face long waits and low booking rates — leaving practices with lost revenue and patients without timely care.
The Wildix–RoboReception system closes this gap by combining Wildix’s secure, scalable UCaaS platform powered by Wilma AI and RoboReception’s dentist-designed Agentic AI workflows. Unlike traditional systems, it gives practices full oversight: teams determine when AI engages, when human intervention is required and how records are updated, with seamless escalation to a live agent at any point.
Founded by practicing dentists, RoboReception was created to solve the front‑desk problem they faced daily.
We were never taught business at dental school, only how to serve patients. Yet every missed call meant a patient lost and pressure piling on our teams. I’ve lived that moment, drill in hand, while the phone rang unanswered. That's why we built RoboReception, not a plug-and-play gadget, but a controllable system created by clinicians for clinicians. Together with Wildix, we’ve proven AI can work hand-in-hand with staff, giving practices back control and patients the access they deserve.
Dr. Grant McAree
Co-founder, RoboReception
Measured impact since rollout (May 2025, across 65 practices):
- 50,000 answered calls with zero misses (vs. ~35% before AI)
- 2,000+ staff hours returned to patient care
- Nearly £700,000 in new patient value captured since launch; with £2M projected in year one and £9M in lifetime value
- 96% of calls fully resolved by AI, with only 4% escalated to staff
- 500 new patients booked monthly; with booking rates rising from 18% to 70%
- Late cancellations cut by 75%
- 100% GDPR-compliant, encrypted, with role-based access and audit logs
“The difference here is simple: this isn’t AI running wild, it’s AI designed hand-in-hand with clinicians and live in weeks,” said Dimitri Osler, chief innovation officer and co‑founder, Wildix. “That”s why practices aren’t just trialing it, they’re scaling it to hundreds of sites. It shows AI can be safe, trusted and still completely game-changing for healthcare.”
The system replaces fragmented front-desk tools with a single, integrated platform that connects directly to patient records, CRM systems and scheduling software to book appointments, update records and transfer calls in real time. Focus CX credited Wildix’s open APIs and engineering support for enabling rollout in just weeks, a speed described as “unheard of” in healthcare technology.
Expansion is already underway to more than 500 practices worldwide, including in Ireland and Australia.
The rollout reflects Wildix’s focus on building AI‑enabled UCaaS solutions that serve people first while delivering measurable growth. Wildix will showcase live demos of its AI portfolio, spanning healthcare to retail, at upcoming Partner Days. To learn more, visit www.wildix.com/partner-day/
About Wildix:
Wildix is a global UCaaS provider and the only European vendor recognized in Gartner’s Magic Quadrant for UCaaS, Worldwide. With a 100% channel-first model and deployments in more than 135 countries, Wildix serves over 1.5 million users across industries including retail, healthcare and education. Its secure, AI‑driven solutions, including the flagship x‑bees platform powered by Wilma AI, help businesses accelerate sales, streamline operations and adapt without friction.
About RoboReception:
RoboReception is one of the UK’s fastest-growing healthcare software companies, founded by dental and healthcare professionals with their own in-house development teams to solve real frontline challenges. Its flagship solution, RoboReception Remote AI, automates call handling with workflows tailored for dental, medical, legal, and financial practices, ensuring every enquiry is captured, tracked, and converted. Alongside a suite of tools including ChatBot, a Reviews tool to boost Google visibility, LeadTracker and Remote Answering, RoboReception helps practices save time, grow revenue and improve patient experience.
About Focus Group:
Focus Group, established in 2003, is proud to be one of the UK’s leading providers of essential business technology. Focus Group deliver innovative technology solutions, so its customers are free to focus all their energy on the important stuff. Like growing their business.
With a team of over 1,200 experts who are passionate about what they do, Focus Group provide c.30,000 businesses with an extensive range of the latest technology solutions across Telecoms, IT, Cyber Security, Connectivity, Mobile and Energy. Within the group, Focus CX specialises in AI, contact centre solutions, and API systems integration, delivering expertise from project inception through to go‑live and ongoing support.
Media Contact:
- Deliah Mathieu, VP of Global Communication, Wildix
- deliah.mathieu@wildix.com
