Who is Salesforce?
Salesforce is an innovative company behind the world’s #1 CRM solution. The software is cloud-based, it permits to access to past customer interactions, and even identify new sales opportunities by analyzing your best customers’ purchase histories.
Who is Mirage?
Mirage Computer, founded in 1995, is an innovative provider of tools for developers and computer telephony applications.
- More than 3500 customers in over 75 countries
- Salesforce ISV Partner
CTI Data Connector for Salesforce
- Native Browser computer telephony integration (CTI) in Salesforce
- Outgoing and incoming calls
- Automatically saves call Information as an activity
- Call history list with quick access to recent phone calls
- Works with Sales and Service Cloud, person accounts
- Call history list with previous and missed calls
- Caller identification from salesforce.com accounts, contacts and leads
- Type in a phone note which is automatically saved – including the information about call duration, call type (incoming / outgoing call), call result, call start and end time
- Runs on Terminal Server / Citrix, Windows 10, Internet Explorer, Firefox, and Chrome
- Integrates using Wildix TAPI (TSP) driver