Kuando Busylight

Plenom

Kuando Busylight UC is a USB device which uses a multi color LED light to provide real-time presence status information to your colleagues.
 

It is available in two different models:
 

  • Alpha – with a smart click ON/OFF system for monitors/ laptops
  • Omega – with a bigger light for cubicles etc.

 

Alpha und Omega models

  • Multi color LED light
  • USB connected
  • 3 meter cord

 

Integration with Wildix

 
Kuando Busylight UC has plug&play compatibility with Wildix Collaboration—a web-based tool that enables simple, instant and secure communication between the employees from different offices of the company, from any location and using any device.
 
Thanks to the visual presence status indicator designed by Plenom, everyone in the office can see immediately, whether a colleague is available for a conversation, busy on the phone, or does not want to be disturbed.
 

PRESENCE STATUS (synced with Wildix Collaboration)
 

Collaboration Status Busylight Color
Away Status

Away

Yellow
Available status

Logged in – available

Green
Do not disturb Status

Do not disturb (DND)

Violet
Offline Status

Logged out – offline

Grey

 

CALL STATUS (synced with Wildix Collaboration)
 

Collaboration Status Busylight Color
On the phone Status

On the phone

solid red
Incoming Call

Incoming Call

user status color + fast blinking red + delay
missed call

Missed Call

user status color + one blink red every 4 seconds
Requirements

  • Wildix Collaboration WMS v. 3.83.33737 (Headset integration) and higher – compatible with Mac OS X 10.8 or higher (accessible via the latest version of an HTML5 browser), Microsoft Windows 7 or higher (accessible via the latest version of an HTML5 browser), Linux (accessible via Chrome browser)
  • Kuando Busylight Hardware (Alpha / Omega)
Video tutorial:

CASE STUDY: VALORE BF

Valore BF is a single point of contact for technology for companies, providing consulting and operational support in various ICT areas.

With the opening of the new office in Gallarate, which includes large open spaces, BF has introduced Kuando devices, to facilitate interaction between colleagues and optimize productivity.

Valore BF

Case Study: Swoop

Swoop

SWOOP is a Dutch company which gives a second life to iPhones, iPads, Samsung smartphones, Macbooks and other electronic devices.

The company has an ecommerce website where it sells refurbished devices, that is, a used device is inspected, disassembled, tested, some parts are replaced if necessary, and then the device is resold.

Pluscloud, a Wildix Partner in the Netherlands, has installed the Wildix Cloud system integrated with Kuando Busylight of Plenom.

 

Renata Kuijpers, a customer service agent, says it was very easy for her and her co-workers to start using Kuando Busylight integrated with Wildix system.

Previously they were more prone to unwanted interruptions, since they could not see right away whether their colleagues, working in the same office, were busy on the phone.

“Now it’s really easy to see the agent’s status. In the past we used to talk to each other and we didn’t see if that person was busy on the phone, talking to a customer”, explains Renata Kuijpers, “We are happy to have these lights right now”.

Plenom

About the manufacturer

Plenom company is based in Denmark and works through a channel of trusted distributors, System Integrators and resellers in more than 30 countries in the world. Since 2003 the company produces Kuando Busylight, real-time presence status light indicators, to improve information flows and office intelligence.

Info request

This plug & play interoperability is provided by Wildix. Kuando Busylight is only responsible for the hardware. Please contact Wildix if you have any questions about the software or/and compatibility.
 

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