Elevate Guest Experience With Modern Communications
Transform Your Hospitality Operations With Wildix.
Today’s guests expect immediate responses and flawless communication at every stage of their stay.
Wildix keeps your hospitality team connected, ensures guests can reach you around the clock and enables seamless mobility from reception to restaurant to housekeeping.
Get in touch with Wildix
Bring Your Guest Services Together with Wildix
Seamless Guest Communication From Booking to Checkout
AI, integrations and automation to deliver exceptional service and create memorable stays.
Unify front desk and operations
Hotels often struggle with fragmented communication among reception, housekeeping, maintenance and guest services, leading to delays, duplicate effort, and inconsistent guest experiences. Wildix solves this by uniting every department on one real-time cloud platform accessible from any device. Staff can message, call, coordinate tasks and share updates instantly, whether at the front desk, in a room or across the property. Integrated chats and unified workflows ensure nothing is missed, while mobile-first design keeps teams connected at all times. This eliminates silos, speeds up service delivery and ensures every guest request is handled quickly and accurately.
Eliminate guest communication gaps
Missed calls, incomplete information and a fragmented hospitality and hotel communication system can lead to slow responses, poor reviews and lost revenue opportunities. Wildix eliminates these issues by automatically capturing and centralising every interaction across voice, chat, WhatsApp, SMS and QR-based guest requests. AI agents log call details, surface next steps and ensure staff always have the full context they need to resolve issues efficiently. This means no enquiry goes unanswered, no guest detail is lost and every department can see the complete communication history in real time. The result is smoother operations, higher satisfaction and consistently personalised service throughout the guest journey.
Never miss a guest request or booking
During peak times or overnight shifts, hotels often miss calls, delay responses or struggle with language barriers, creating frustration and lost revenue. Wilma AI solves this by answering calls and chats 24/7, handling booking questions, confirming availability, managing common requests and communicating fluently in multiple languages. Smart routing ensures urgent enquiries reach the right team instantly, while AI-powered summaries keep staff fully informed. Guests receive immediate assistance even when teams are busy, and every interaction is logged for follow-up. This guarantees continuous availability, protects revenue and maintains exceptional service standards at all hours.
Connect Distributed Teams Across the Property
Large hotels and resorts frequently suffer from slow coordination due to an outdated communication system, radio limitations or staff moving across buildings. Wildix ensures seamless connectivity through a true cloud platform that requires no downloads and works across any device. Teams can call, message and collaborate instantly, whether on-site, off-site or moving around the property. Integrated telephony, video and task coordination tools streamline communication, while built-in redundancy and failover guarantee uninterrupted service. This keeps operations smooth during high occupancy, staff shortages or unexpected challenges, ensuring guests receive timely support and teams remain aligned no matter where they are.
Integrated Hospitality and Hotel Unified Communications Suite
Real-time, unified communication for modern hospitality operations.
Real-time service coordination: Housekeeping, maintenance and reception collaborate instantly
Contactless guest communication: Guests scan room QR codes for service requests, orders and info without downloading apps
Complete staff mobility: Mobile tools keep teams connected across the front desk, guest rooms and property grounds
24/7 AI call handling: Wilma AI manages calls, bookings and common requests in multiple languages, escalating to staff when needed
Full hardware support: Works with desk phones, softphones, headsets and external telephony
Guest outbound calling: Secure external calls from personal devices with hotel-controlled restrictions
Property management system integration: Works with leading hospitality and hotel communication systems for seamless operations
Smart automation: Requests route instantly to the right team, eliminating delays and missed tasks
Enterprise security: Cloud architecture with SSO, GDPR compliance and end-to-end encryption
Hospitality-proven: Deployed in hotels with measurable service improvements
Full hardware support: Works with desk phones, softphones, headsets and external telephony
Hospitality-proven: Deployed in hotels with measurable service improvements
What Our Customers Say
Ròseo Hotels – Hotel Leon d’oro
“We have a large, young and dynamic team that enjoys testing new technologies. Communication today is much smoother, especially thanks to the Wildix smartphone apps. We quickly got used to Collaboration: it’s faster, more informal than email, helps us stay constantly connected and integrates perfectly with the software we use every day.”
Barbara Agos
General Manager at Ròseo Hotel Leon d’Oro
Metropol Spa Hotel
“For us, it is very important that all of the communication between our guests, all of the communication between ourselves and our partners, be smooth.”
According to Mr. Triik, the new communication system had to be user-friendly and easy to use, should meet the needs they have today and look into the future, and offer after-sales support.
“These were key factors as to why we chose the Wildix system, and I think Wildix was the best solution for us. What I like most about the Wildix solution is the flexibility”.
Raigo Triik
General Manager at Metropol Spa Hotel
See How Users Rate us on Gartner Peer Insights
Frequently Asked Questions
What is a hotel communication system?
A hotel communication system is a unified platform that connects all hotel departments, enabling real-time messaging, task coordination and instant updates. It streamlines operations, reduces delays and ensures seamless guest service across reception, housekeeping and maintenance.
Does Wildix integrate with hotel PMS platforms?
Yes. Wildix offers property management system integration with leading platforms, including Mews, Guestline, HotSoft 8, Protel and Jazzware.
Can guests contact the hotel using their own mobile devices?
Absolutely. Guests can scan a QR code in their room to access a personalised communication portal without downloading an app. They can request services, make reservations, call reception, order room service and access hotel information directly from their smartphones.
How does Wilma AI support 24/7 guest communication?
Wilma AI answers calls and chats around the clock, handles booking questions, manages common requests and communicates in multiple languages. Wilma AI also ensures no call or enquiry is missed during peak times or overnight shifts, and can escalate urgent issues to staff instantly.
Can Wildix help hotels remove in-room phones?
Yes. By enabling secure outbound and internal calling through the guest’s own device, Wildix allows hotels to eliminate or greatly reduce in-room phone hardware. The system protects guest privacy, controls calling restrictions and lowers equipment and maintenance costs.
How quickly can Wildix be deployed in a hotel?
Wildix is a true cloud solution that requires minimal setup, no downloads and no operational disruption. Hotels can deploy rapidly and connect their teams across the property within hours, while still supporting existing hardware like desk phones or softphones if needed.
How does Wildix improve coordination between hotel departments?
Wildix brings reception, housekeeping, maintenance and guest services onto one platform for real-time communication. Staff can message, call, share updates and track requests instantly from any device. This reduces delays, prevents missed tasks and ensures a smoother guest experience across the entire property.
Ready to Deliver Seamless Guest Experiences? Let's talk
Replace disconnected communication with a unified platform that synchronizes your entire property, reduces administrative burden and directs every call to the right team member.
Get in touch with Wildix
