Ocean Telecom enabled Pellys Solicitors to boost reliability, flexibility, and client service with Wildix Unified Communications
Pellys Solicitors — Your first choice legal partner.
Pellys Solicitors have provided comprehensive and effective legal advice for three generations of personal and business clients.
With Wildix and Ocean Telecom, we've not only future-proofed our communications but also saved between £15,000 and £20,000 in avoided costs. Add to that the £500 a month we're saving directly, and it's clear this system is delivering real value to our firm and our clients.
Andrew Arnold
Managing Partner, Pellys Solicitors
The Problem
Pellys Solicitors has been serving clients since 1970, growing from a single office in Bishop’s Stortford to a four-office practice with 50 employees. Managing Partner Andrew Arnold knows that in the legal sector, communication isn’t just important — it’s the backbone of the business.
“Communication for us is absolutely vital — and it needs to be robust.” — Andrew Arnold, Managing Partner, Pellys Solicitors
However, with ISDN lines being phased out, Pellys faced a crossroads. Their existing phone setup had been reliable for decades, but it lacked the flexibility, visibility and integration required for a modern, multi-site legal practice. They needed a solution that could keep everyone connected — whether in the office, in court, or meeting clients — without compromising on reliability or simplicity.
The Solution
Enter Ocean Telecom, Pellys’ long-standing technology partner. For more than 15 years, Ocean had supported the firm’s communications, and Andrew’s trust in Sales Director Giles was absolute.
“It’s born out of an old-fashioned thing called a relationship — and a trust. Giles and his team have never let us down.” — Andrew Arnold, Managing Partner, Pellys Solicitors
Ocean recommended the Wildix Unified Communications platform, confident it could provide Pellys with the flexibility and reliability they needed. The implementation included:
- Wildix Collaboration software across all offices
- Mobile and desktop apps so solicitors could work seamlessly from court, home or client sites
- Integration with the firm's cloud-based case management system
From day one, the platform gave staff real-time visibility into colleague availability — who was in the office, on a call or with a client — improving internal coordination and responsiveness to clients.
The Result
The shift to Wildix has transformed the way Pellys communicates. Lawyers can now take calls from anywhere, switch between devices effortlessly, and manage their availability with precision. This means urgent matters are dealt with immediately, and non-urgent calls are scheduled for a better time, without missing a beat.
Having looked after Pellys' communications for more than 15 years, I can say with certainty that the flexibility Wildix gives them has been invaluable. In the past, closing or relocating offices would have cost them a fortune in new hardware. Now, they simply reassign licences at no extra cost. That change alone has saved them between £15,000 and £20,000 — savings that simply wouldn’t have been possible with a traditional PBX system.
Giles Ecclestone
Sales Director, Ocean Telecom
Beyond flexibility and reliability, the move has delivered measurable savings:
- Direct savings: Around £500 per month, or £5,000–£6,000 per year, compared with their previous setup.
- Scaling flexibility: Licences can be reassigned across offices at no extra cost.
- Estimated avoided costs: Across office relocations, Pellys avoided £15,000–£20,000 in expenses that would have been unavoidable under a legacy PBX system.
The Verdict
Andrew recognises the clear value of the new system: reduced dependency on outdated lines, fewer missed opportunities, and a platform that simply works. Training is ongoing to unlock even more features, particularly for newer, tech-savvy staff who “will make far better use of the functions.”
Pellys continues to recommend Wildix and Ocean Telecom to others in the legal sector, confident that the combination of cutting-edge technology and trusted support keeps them ahead.
Requirements
- A future-proof alternative to ISDN as legacy phone lines were being phased out.
- Robust, reliable communication system to support a multi‑site legal practice.
- Flexibility for remote and mobile work, ensuring solicitors stay connected from court, home, or client sites.
- Real-time visibility of staff availability to improve coordination and client responsiveness.
- Seamless integration with the firm’s cloud-based case management system for streamlined operations.
Value Gained
- Significant cost savings of £15,000–£20,000 by avoiding legacy PBX relocation expenses.
- Direct monthly savings of around £500 (£5,000–£6,000 annually) compared with the old setup.
- Enhanced flexibility and scalability, with licences easily reassigned across offices at no extra cost.
- Improved client service and responsiveness thanks to real‑time visibility of staff availability.
- Seamless remote and mobile working, enabling solicitors to take calls and manage availability from anywhere.
The solution has been provided by the Wildix Partner
- Ocean Telecom Ltd
- Ocean Telecom, 10 Woodside Business Park, Thetford Road, Ingham, Bury St Edmunds, Suffolk, IP31 1NR
- +44 1284 771 555
- oceantelecom.com
