Regulatory Compliance & Safety Information for Wildix Products

Please read the safety precautions and the instructions on how to set up and use the device thoroughly before using it. Datasheets, user guides and other documentation can be found at Wildix Documentation.

Note: Wildix reserves the right to make changes to the data contained in this documentation without prior notice.

General Safety Information

  • Do not install Wildix products in rooms with high humidity (for example, in bathrooms, laundry rooms, damp basements), unless explicitly specified otherwise. Do not immerse Wildix products in water and do not spill or pour liquids of any kind onto or into any parts of it.
  • Do not install Wildix products in surroundings at risk for explosions and do not use Wildix products in such surroundings (paint shops, for example), unless explicitly specified otherwise. Do not use Wildix products if you smell gas or other potentially explosive fumes!
  • Wildix products are intended for indoor installation only, unless explicitly specified otherwise.
  • Wildix devices and their enhancements may contain small parts. Keep them out of the reach of small children.
  • Read the mounting instructions carefully before beginning installation. Failure to use the correct hardware or to follow the correct procedures could result in a hazardous situation to people and damage to the system.
  • Telephone receivers of WP series phones and W-AIR series handsets produce a magnetic field that can attract small magnetic objects such as pins and staples. To avoid the possibility of injury, do not place the handset where such objects may be picked up.
  • Wildix media gateways, WP series, W-AIR series are intended for use with a Wildix PBX and Wildix products. Any other use is considered unintended use. Any modification or reconstruction not described in the user manual is considered unintended use.
  • When using Wildix phones and handsets: do not hold the loudspeaker at the back of the handset against your ear when the phone is ringing or when speakerphone is switched on. Danger of serious, irreversible damage to your hearing! If you are wearing a hearing aid: Please note that the handset may cause an annoying background noise.
  • Use only attachments / accessories provided by Wildix or explicitly recommended by Wildix.
  • Unauthorized opening, changing, or modifying the device will cause the warranty to lapse and may also result in the loss of CE / CFF / UKCA conformity. In case of malfunction contact authorized service personnel.
  • Environmental conditions for using and storing Wildix products, unless explicitly specified otherwise in the product’s datasheet published at Wildix Documentation:
    • Operating temperature range: 5°C – 40°C / 41°F – 104°F
    • Storage temperature range: 5°C – 60°C / 41°F – 140°F
    • Operating relative humidity: 10% – 85%, non-condensing
    • Storage relative humidity: 5%~90%, non-condensing
    • Devices with detachable battery / batteries: Store battery in a cool, dry place without corrosive gases. Temperature range for storage up to 3 months: -20° C to 35° C / -4° F to 95° F. Storage up to 6 months: Charge battery to 30% to 70% of its capacity and store at +5° C and +25° C / 41° F to 77° F). Charging temperature range: 5°C – 40°C / 41°F – 104°F

Wiring Guidelines

These guidelines apply for any cable, supplied or not, used with a Wildix unit.
  • Always use straight through cables.
  • Cables must not pull or create a lateral stress on the connectors, i.e. they must be long enough.
  • Cables must be installed in such a way not to present a trip hazard to personnel working in the vicinity of the equipment.
  • Keep cables away from:
    • Sources of electrical noise such as radios, transmitters, and broadband amplifiers
    • Power lines
    • Fluorescent lighting fixtures
    • Liquids or moisture
    • Heat sources
  • Always use standard telecommunication cables with a minimum of 26 AWG wire gauge.
The RJ-11 cable should comply with UL 1863 and CSA C22.2 No 233 standards.

Power Supply Installation Warnings

  • The power supply must be placed indoors.
  • Compliance is required with respect to voltage, and current requirements indicated on the manufacturer’s label. Connection to a different power source than those specified may result in improper operation, damage to the equipment or pose a fire hazard if the limitations are not followed.
  • Wildix products must PoE must be connected to a power-over-ethernet (PoE) IEEE 802.3af compliant power source or an IEC60950 compliant limited power source.
  • Wildix product rely on the building’s installation for short-circuit (over-current) protection. Ensure that the protective device is rated not greater than: 120 VAC, 15A U.S. (240 VAC, 10A international)
  • Do not connect or disconnect cables during periods of lightning activity. We recommend the instalment of an AC surge arrester in the AC outlet to which this device is connected to avoid damage to the equipment caused by local strikes of lightning or other electrical surges.
  • The plug-socket combination must be accessible at all times, because it serves as the main disconnecting device.
  • To avoid electric shock, do not connect safety extra-low voltage (SELV) circuits to telephone-network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45 connectors. Use caution when connecting cables.
  • Voltages that present a shock hazard may exist on Power over Ethernet (PoE) circuits if interconnections are made using uninsulated exposed metal contacts, conductors, or terminals. Avoid using such interconnection methods, unless the exposed metal parts are located within a restricted access location and users and service people who are authorized within the restricted access location are made aware of the hazard. A restricted access area can be accessed only through the use of a special tool, lock and key or other means of security.
  • Installation of the equipment must comply with local and national electrical codes.
  • Only use the Wildix specified power supply. Check the datasheet of the product published at Wildix Documentation for details.
  • Adequate earth grounding connection of Wildix devices is mandatory to avoid any damage or injuries.
  • Safety status of Input/Output connections comply with SELV requirements.

Radio devices (WAIR series, GSM and bluetooth  products)

  • Wildix radio equipment is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.
  • Do not place Wildix radio products near an air conditioner, or near the outlets of a central air conditioner, radiator, in a very dusty environment, or in direct sunlight.
  • Metal surfaces, electrical cables and water pipes can degrade reception and transmission signals. Do not place Wildix radio products on or on metal surfaces, and keep a minimum distance of 20cm / 7.87’’ from electrical leads and water pipes.
  • Install Wildix radio products at a minimum distance of 100cm / 39″ to persons and animals.
  • Remember to follow any special regulations in force in any area, and always switch off Wildix radio devices when their use is prohibited or when they may cause interference or danger. Use Wildix radio devices only in its normal operating positions. Do not place credit cards or other magnetic storage media near the device, because information stored on them may be erased.

Interaction with medical devices

Medical devices might be adversely affected. Please consider the technical ramifications when installing Wildix radio devices in a doctor‘s office, for example. Operation of any equipment emitting radio frequency signals may interfere with the functionality of inadequately shielded medical devices. Consult a physician or the manufacturer of the medical device to determine if they are adequately shielded from external radio frequency (RF) energy or if you have any other questions concerning this topic. Switch off your device in health care facilities when signs posted in these areas instruct you to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF energy.

W-AIR DECT and medical devices

The low transmit power level generally permits operation of DECT handsets/ headsets in all environments; the exception being within a few feet of EKG, EEG, pulse oximetry, or similarly sensitive equipment typically found in certain areas of hospitals or medical offices. The general rule about electromagnetic compatibility for Wildix DECT handsets/ headsets is that units can be used wherever cellular phones can be used, and will be less of an electromagnetic compatibility challenge than a cellular phone because of the very much lower transmit signal level.

Implanted medical devices

Manufacturers of medical devices recommend that a minimum distance should be maintained between a radio device and an implanted medical device, such as pacemakers or cardioverter defibrillators, to avoid potential interference with the medical device. Persons who have such devices should:

  • always keep the radio device more than 100 centimeters / 39 inches from the medical device when the wireless device is turned on,
  • not carry the wireless device in a breast pocket,
  • turn the radio device off immediately if there is any reason to suspect that interference is taking place,
  • read and follow the directions of the medical device‘s manufacturer.

If you have any questions about using your wireless device with an implanted medical device, consult your healthcare provider.

If you have an implanted pacemaker:

  • Do not use if you have an implanted pacemaker unless the pacemaker manufacturer‘s directions expressly permit the use of devices emitting pulsating radio frequency signals. Always follow the manufacturer‘s directions!
  • FOR THE USA: Do not use if you have a pacemaker.

Sensitive Electronic Equipment

The current state of research concludes that operational Wildix radio devices normally do not adversely affect electronic equipment. Nevertheless, you should take some precautions if you want to operate Wildix radio devices in the immediate vicinity of such equipment like sensitive laboratory equipment. Always keep a minimum distance of 10cm / 3.94“ to the equipment even when the radio device is in standby.

Maximum transmission power

Max. transmission power of Wildix W-AIR-series radio devices: EU: 250mW (24.0dBm); US: 100mW (20.0dBm).

Chargers with attached power supply, rechargeable batteries

  • Use only the power converter (AC/DC adapter) delivered with the device or a power supply explicitly recommended by Wildix.
  • The full performance of a new battery is achieved only after two or three complete charge and discharge cycles. The batteries can be charged and discharged hundreds of times, but they will eventually wear out.
  • If left unused, a fully charged battery will lose its charge over time. If the batteries are completely discharged, it may take a few minutes before the charging indicator appears on the display.
  • Use the batteries only for their intended purpose. Do not short-circuit the batteries. Short-circuiting the terminals may damage the battery or the connecting object. Do not use a damaged charger or battery. Using a damaged battery may cause it to explode.
  • Do not place or store the batteries, inside or outside a Wildix device, in the immediate vicinity of open fire or other heat sources.
  • Leaving the batteries in hot or cold places will reduce their capacity and lifetime. Charge batteries within an ambient temperature range of +5° C to +45° C / 41° F to 113° F. A device with a hot or cold batteries may not work temporarily, even when the batteries are fully charged.
  • Avoid overcharging. Repeated overcharging can lead to deterioration in battery performance. Never attempt charging a battery with reversed polarity as this may cause the gas pressure inside the battery to rise and lead to leakages.
  • Remove the batteries if storing phone for more than 1 month.
  • Store batteries in a cool, dry place without corrosive gases. Temperature range for storage up to 6 months: charge batteries to 30% to 70% of their capacity and store at -20° C to 35° C (-4° F to 95° F). Relative humidity approx. 50%.

Battery disposal

The battery provided with a Wildix product is subject to European Directive 2006/66/EC and may not be disposed of with general household garbage. If you do not know where you may dispose of the battery at the end of its lifespan, contact your municipality, your local waste management provider.

Disposal of electrical and electronic products in countries outside the European Union should be done in line with local regulations. Please contact local authorities for further information.

Cleaning

Use an antistatic cloth. Please avoid water and liquid or solid cleaning products as they might damage the surface or internal electronics of Wildix devices.

Disposal

Wildix products are subject to European Directive 2012/19/EU and may not be disposed of with general household garbage. If you do not know where you may dispose of a device at the end of its lifespan, contact your municipality, your local waste management provider.

Disposal of electrical and electronic products in countries outside the European Union should be done in line with local regulations. Please contact local authorities for further information.

Batteries disposal:
The battery provided with a Wildix product is subject to European Directive 2006/66/EC and may not be disposed of with general household garbage. If you do not know where you may dispose of the battery at the end of its lifespan, contact your municipality, your local waste management provider.

CE / FCC / UKCA Standards Conformity

Wildix devices comply with the essential health, safety, and environmental requirements of all relevant European directives. Wildix devices are FCC certified and meet US health, safety, and environmental standards. The declaration of conformity can be downloaded at: Certifications. Unauthorized opening, changing, or modifying Wildix devices will cause the warranty to lapse and may also result in the loss of CE / FCC / UKCA conformity. In case of malfunction contact authorized service personnel.

FCC IDs

Product Code

FCC ID

WP600ACG

 2AI49-WP600ACG

WP600ACG-WHITE

2AI49-WP600ACG

UBICONF-VOICE

2AI49-UBICONF-V

WHS-BT

2AI49-WHS-BT

WAIR-Med

2AI49-R-MED

WAIR-Office

2AI49-R-OFFICE

WAIR70

2AI49-R70

WAIR100

2AI49-R100

WAIR150

2AI49-R150

WAIR-Headset

2AI49-R-Headset

WAIR-Base-Sync-Plus

 2AI49-R-BASE-S-P

WAIR-BASE-SB

 2AI49-R-BASE-SB

WAIR-REP

2AI49-R-REP

WIFIDONGLE

2AI49-WIFIDONGLE

Wildix physical addresses

Wildix Holding – Wildix EE OÜ

Laeva tn. 2,
10111, Tallinn, Estonia
Tel. + 372 (63) 46194
Email: info@wildix.com
VAT ID: EE101984698

Wildix Italy – Wildix srl

Operational headquarters:
Località le Basse, 3
38123 Trento, Italy
Tel: +39 0461 1715111
Email: info@wildix.com

Registered office:
Piazza Luigi di Savoia, 22
20124 Milano (MI) Italy
P.IVA IT01928890225

Wildix USA – Wildix Inc.

175 S. Third Street
Suite # 1050
Columbus, Ohio 43215
Tel.: 614-484-1500
Email: info@wildix.com

Wildix UK – Wildix Ltd

Rolt house, Coventry Canal Basin,
St. Nicholas Street, Coventry,
West Midlands, CV1 4LY, England
Tel.: +443300 563 634
Email: info@wildix.com
VAT ID: 276226491

Wildix France – Wildix sarl

9, rue du Quatre Septembre
75002 Paris, France

TVA : FR 44498492743
Siret : 498 492 743
APE 721Z

Wildix Germany – Wildix GmbH

Lichtenbergstraße 8
85748 Garching bei München, Deutschland
Tel: +49 89 2000 60 60
Email: info@wildix.com
HR-Nummer HRB 211246

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