Revenue Intelligence: Know why you win, why you lose and who's about to leave
x-bees’ Revenue Intelligence Analyzes Every Conversation, on Every Channel, and Hands You The Receipts to Prove What Happened
Hundreds of Conversations a Day. Do You Have Visibility into All of Them?
Every day your team has hundreds of conversations. Calls, chats, WhatsApp messages, bot interactions, Teams calls, field worker calls. You know they’re happening, but do you know what’s in them?
Do you know which customers mentioned a competitor, which deals went quiet after an objection or which bot interaction frustrated someone before they reached a human?
Without Revenue Intelligence, that’s all invisible.
This isn’t analytics bolted onto your phone system. It’s built into x-bees, so the call is the intelligence from the first second. And, there’s nothing to integrate or add.
Most Conversation Analytics Covers Your Sales Calls. Revenue Intelligence Covers Everything.
Every recorded interaction across your entire business, analyzed in one place:
Every human call, inbound and outbound
Voice agent interactions and calls
Every chat, including chatbot conversations
WhatsApp messages and calls
SMS threads
Microsoft Teams calls
Field worker calls via eSIM
Contact center queue, live and historical
Human agents and AI agents, supervised in the same place.
The Questions Every Manager Needs Answered
Revenue Intelligence gives sales leaders, customer success teams, marketing leaders and contact center managers direct answers to the questions that matter most.
1
Why did we lose that deal?
Find the exact moment sentiment shifted, the competitor mentioned, the objection that wasn’t handled.
2
Which customers are about to leave us?
Churn risk signals surfaced automatically before the customer cancels.
3
What did we agree on that call?
Find the exact quote with timestamp in seconds, not hours.
4
How is my team actually performing?
Talk/listen ratio, sentiment scores, filler words, patience score, per agent, per team, per week. Coaching becomes built on evidence, not memory.
Every Conversation, Judged by the Same Standard
One AI tool across everything, not five tools with five verdicts
Most platforms split the work: one tool for the contact center, another for internal collaboration, a different one for calls, and yet another for meetings.
x-bees does the opposite.
One platform for every interaction, with one AI engine, Wilma, reasoning across all of it. Not a different AI bolted onto every channel. Every interaction is judged by the same standard, wherever it happened.
Enriched with AI call analytics
Read conversations without listening to them and skim what happened in 500 calls before your first coffee with:
- Customer Satisfaction (CSAT) prediction
- Customer and agent sentiment
- Sentiment shifts and key moments
- AI-generated highlights and next steps
- Filler word tracking
Human agents and AI agents are evaluated side by side, with the same metrics, dashboard and intelligence layer. You’ll see which conversations improved, which deteriorated and which need follow-up, all in one place.
Intelligence at every level: Macro to micro
Start with the company trend. End on the exact second the deal turned
- Organization-wide trends
- Team and individual performance
- Specific moments inside a single call
- Multi-language support
Listen to recordings, watch meetings, read transcripts or let AI summarize what matters. Revenue Intelligence gives leaders visibility without overwhelming them.
Build the dashboard you need in one sentence
Wildix’s Revenue Intelligence software is fully configurable, not just in what it analyzes, but in how insights are presented.
You decide what matters. Build dashboards and widgets, and save the views you want to return to with no BI team or ticket queue.
Managers can:
- Build their own dashboards from a prompt
- Build widgets
- Save custom filter views as dedicated tabs
- Focus on specific teams, accounts or topics
Who is Revenue Intelligence For?
01
Sales managers and
team leaders
02
Revenue and
customer success leaders
03
Support and service
managers
04
Technical and
product leaders
05
Executives who
need clarity
Access is role-based, ensuring insights are available to those responsible for monitoring performance and driving improvement.
Our Revenue Intelligence platform also supports multilingual analysis, with conversations evaluated in the original language and insights delivered in the language you choose.
See What Your Conversations Are Really Telling You
Get the insights you need to prevent problems before they happen
Wilma AI: Conversational Intelligence on Demand
You shouldn’t need a BI team to understand your own business.
01
With Revenue Intelligence, you can build a dashboard from a single sentence. Ask a question like “Which day of the week do our BDR calls book the most meetings?” and get an actual answer with sources, not a query builder or a filter menu.
02
With Wilma AI, you can ask why conversations succeeded, why they failed, what caused a sentiment shift, which objections appear most often, and what your team should do next. Unlike manual review, which only covers a sample, Wilma reasons across every single conversation, so nothing stays invisible.
03
Lost a deal to a competitor? If that pattern exists in your calls, Wilma will surface it. She isn’t just working from the handful you happened to check; she analyzes all conversations and delivers clear explanations, patterns and recommendations, turning hours of review into instant insight.
Measure What You Care About,
Not What We Preselected
Revenue Intelligence adapts to your priorities. Create custom modules for: sales objections, pricing discussions, competitor mentions
- Sales objections
- Pricing and budget discussions
- Competitor mentions
- Account health and churn risk
- Product feedback
- Compliance or internal reviews
You can also:
- Create modules from scratch
- Generate them by simply describing what you want to measure
- Generate modules specifically for AI agent performance
AI builds the structure automatically, including categories, risk levels, root causes and evidence extracted directly from conversations.
Don't Start From a Blank Page
Pick a template, adjust it and build it your way in x-bees
Competitor Analysis
Track competitor mentions, the reasons they came up, and your competitive position in every conversation.
Evaluation parameters:
Competitor Mentioned
Competitor Names
Reason Competitor Is Considered
Competitive Position
Churn Reason Signals
Capture early churn indicators and the dominant reasons behind them before a customer cancels.
Evaluation parameters:
Churn Signal Strength
Primary Churn Reason
Stakeholder Stability
Save Probability
Support QA Review Scorecard
Get structured QA signals on every support conversation, not just the ones a manager had time to listen to.
Evaluation parameters:
Communication Quality
Process Adherence
Technical Accuracy
Overall QA Result
Sales to CS Handoff Quality
Measure how completely deals get handed from Sales to Customer Success, and where expectations slip between teams.
Evaluation parameters:
Handoff Completeness
Expectation Alignment
Scope Clarity
Handoff Risk
Workflow Bottleneck Detection
Surface exactly where process delays happen, instead of guessing.
Evaluation parameters:
Bottleneck Presence
Primary Bottleneck Stage
Throughput Impact
Resolution Complexity
Build your own
Describe what you want to measure and AI builds the structure automatically, including categories, risk levels, root causes and evidence.
Native AI Agent Sales Call Monitoring
Most intelligence tools fail to monitor AI agents effectively because they lack context. They see transcripts but don’t understand the agent’s purpose or intended goal.
Because Wilma AI agents are native to your communications platform, Revenue Intelligence understands the “why” behind every interaction. It connects the initial problem to the final outcome.
True native integration allows you to:
Measure intent:
Evaluate performance against what agents are designed to do.
Track workflows:
Monitor the exact questions asked and actions performed during live calls.
Optimize execution:
Go beyond basic sentiment to see how agents follow your specific logic.
Revenue Intelligence generates meaningful performance metrics based on real agent behavior rather than generic benchmarks, so you can confidently monitor and optimize AI‑driven interactions.
Compliance, Evidence and Audit Readiness
In a dispute, every hour spent searching recordings is an hour your customer’s trust is eroding. Wildix’s Revenue Intelligence platform captures every interaction and makes it instantly searchable, so when you need evidence, it’s there in seconds.
Every conversation is documented, searchable and defensible, giving you audit-ready records that support GDPR, HIPAA, NIS2 and SOC 2 Type II compliance requirements.
For full certification details, visit our trust center.
See Revenue Intelligence in Action
From the Contact Center to the Field
Most analytics stops at the desk. Revenue Intelligence doesn’t.
From field workers on eSIM to the contact center floor, every conversation is captured, analyzed, and made actionable: live view, sentiment-shift alerts, intent-based triage.
What Our Customers Say
Brand Integrity at Scale: US automotive dealership with 700 users
“Before Revenue Intelligence, managers manually sampled calls against a checklist, catching only a fraction of conversations.
Now every call is analyzed automatically and managers know whether the brand promise is being kept in every single conversation, not just the ones they happened to review.”
Now every call is analyzed automatically and managers know whether the brand promise is being kept in every single conversation, not just the ones they happened to review.”
Client Care and Compliance: UK law firm with 100+ users
A firm with two centuries of reputation for personalized client service chose Wildix specifically for the AI transcription and revenue intelligence capabilities, to document legal discussions more efficiently, improve client care quality and maintain searchable records of every client interaction.
Our intelligence layer was the specific reason they chose Wildix over competitors.
Our intelligence layer was the specific reason they chose Wildix over competitors.
Coaching on Evidence: GB Viaggi - Italian tour operator
Before Revenue Intelligence, managers ran the floor blind, coaching on gut feeling from a handful of the 500 calls happening each day, usually catching problems only after the damage was done.
Now every call is transcribed and analyzed automatically, giving managers around 80% real-time visibility. And, because feedback points to exactly what happened on a specific call, agents act on it instead of pushing back.
Now every call is transcribed and analyzed automatically, giving managers around 80% real-time visibility. And, because feedback points to exactly what happened on a specific call, agents act on it instead of pushing back.
Dispute Evidence in Seconds: Nationwide Energy
Nationwide Energy reduced dispute evidence retrieval from hours to three seconds, protecting both their reputation and their customer relationships.
How Teams Use Revenue Intelligence
Wildix’s Revenue Intelligence platform gives every team a different lens on the same conversations
1
Improve sales performance
Identify which tactics work, replicate top-performer behaviors and coach with real conversation examples
2
Optimize customer engagement
Understand customer needs, concerns and buying signals directly from conversations, leading to more relevant and effective interactions.
3
Coach and train with confidence
Review real calls and leave time-stamped feedback. Your comments link directly to the moment they happened, launching a dedicated chat for targeted coaching.
4
Gain product and technical insight
Surface recurring product issues, feature requests and technical objections directly from customer conversations.
Transform Your Customer Intelligence
Revenue Intelligence gives you the visibility, flexibility and speed to turn conversations into confident decisions.
Revenue Intelligence FAQs
What is Revenue Intelligence?
Revenue Intelligence is the analytics layer built into x-bees. It reads every recorded call, meeting and chat, and turns them into answers: predicted CSAT, sentiment, key moments and next steps.
What is conversation intelligence?
Conversation intelligence is the technology that captures, transcribes and analyzes business conversations to surface insights about customer sentiment, sales performance and team behavior. Revenue Intelligence is Wildix’s conversation intelligence platform, built natively into your communications stack.
What is Revenue Intelligence vs conversation intelligence?
Conversation intelligence software typically focuses on sales calls. Revenue Intelligence goes further, covering every channel including voice, chat, WhatsApp, SMS, Teams, field worker calls and AI agent interactions, all in one platform.
Who is Revenue Intelligence designed for?
Revenue Intelligence is built for managers, supervisors and leaders who need visibility into team performance and trends, including sales, revenue, customer success, support, product leaders and executives, with access controlled by role.
What types of conversations does Revenue Intelligence analyze?
The platform analyzes recorded voice calls, video meetings, conferences and chat interactions, covering both human-led conversations and interactions handled by AI agents.
What insights does Revenue Intelligence provide?
Each interaction is enriched with predicted CSAT, agent and customer sentiment analysis, sentiment shifts, key moments, highlights and suggested next steps, helping teams understand what changed and why.
Do you support Quality Management (QM)?
Yes, x-bees Revenue Intelligence with Wilma AI acts as your native QM engine, evaluating 100% of interactions across voice, chat, meetings, WhatsApp, SMS, webchat and AI bot sessions, no manual sampling required.
Admins set scoring criteria using natural language prompts in WMS (Wildix Management System); for AI bots, Wilma reads the bot’s configuration and generates criteria automatically. Every agent action is auditable via Traces, and results feed into shareable dashboards you can query directly through Ask Wilma.
Admins set scoring criteria using natural language prompts in WMS (Wildix Management System); for AI bots, Wilma reads the bot’s configuration and generates criteria automatically. Every agent action is auditable via Traces, and results feed into shareable dashboards you can query directly through Ask Wilma.
Do you support Workforce Engagement Management (WEM)?
Yes, Revenue Intelligence and Live View cover WEM: Wilma briefs agents before calls and assists live, surfacing CRM context, playbooks and follow-up suggestions and generates post-interaction summaries automatically so agents skip note-taking.
Behavioral metrics like talk ratios and filler words give agents objective self-coaching data, while supervisors get automated alerts on keyword triggers and can monitor and coach live conversations through Live View.
Behavioral metrics like talk ratios and filler words give agents objective self-coaching data, while supervisors get automated alerts on keyword triggers and can monitor and coach live conversations through Live View.
Do you support Interaction Analytics?
Yes, beyond scoring individual interactions, Revenue Intelligence operates at portfolio level, making everything queryable at scale. Managers build shareable dashboards from a prompt, or ask Wilma for on-the-fly tables and trend analysis, with a choice of selectable AI models, including OpenAI GPT and Google Gemini. Coverage spans every channel including AI agents, surfacing buying signals, churn risk and competitor activity.
How customizable is Revenue Intelligence?
Fully configurable. You control what is monitored and how insights are displayed, with custom dashboards, saved views and monitoring modules tailored to your priorities.
How does Wilma AI work with Revenue Intelligence?
Wilma AI acts as an analyst within revenue intelligence. Ask questions about conversation outcomes, sentiment changes or next actions and Wilma explains patterns and summarizes insights instantly.
Can Revenue Intelligence monitor AI agents and human agents together?
Yes. Human agents and AI agents are evaluated side by side using the same metrics, the same dashboard and the same intelligence layer. Because Wilma AI agents are native to the platform, Revenue Intelligence understands the intent behind every AI interaction, not just the transcript.
Is Revenue Intelligence compliant with GDPR, HIPAA and NIS2?
Yes. Every interaction is captured, stored and made searchable in a way that supports audit readiness and data sovereignty requirements. For SOC 2 Type II and HIPAA certification details visit trust.wildix.com.
Does Revenue Intelligence work for contact centers and field workers?
Yes, contact center teams get a live view with sentiment shift alerts and intent-based triage. Field workers using eSIM have every cellular call automatically captured and analyzed through AI call analytics.
Can Revenue Intelligence be used by multilingual teams?
Yes. The platform analyzes conversations in their original language and delivers insights in the language you choose, supporting global and distributed teams.
Ready to Lead with Intelligence?
Stop guessing. Your customers are already telling you why they buy, why they leave and what they'll pay. Start listening at scale.
