ElemenTel is a leading provider of next generation voice over internet (VoIP) telephony solutions to businesses of all types and sizes, with a headquarter in Romsey, Hampshire, UK.
Founded in 2012, ElemenTel has established itself as a provider of a unique portfolio of products and services to manage the vast range of communication needs. The Company prides itself on its customer service and believes it is what sets it apart from the competition. The fact that over 75% of new business comes from customer referrals proves that excellent service has paid dividends.
“Our Ecosystem of partners in the UK is growing at a great rate however we are not just partnering with anyone, we are selecting and partnering with companies that fit a preferred profile and as such ElemenTel are a perfect match for Wildix. We are really excited to work with Paul, Martin and their team. What is most exciting for us is that ElemenTel have selected Wildix to replace their existing lead product from a vendor that no longer offered ElemenTel the features and services their customers needed. We know ElemenTel will do great things with our solution and look forward to working with them closely in this partnership”.
Rob Loakes, Wildix UK Channel Manager
Wildix was recently awarded an Italian government contract that was featured in many UC&C magazines worldwide due to the sheer size of the contact, it was this news that inspired ElemenTel to look into the Wildix solution and was the starting point of the partnership between both companies: “Having read an article in one of the UK communications magazines about Wildix’s 45k+ deployment for a governmental organisation in Italy, I have contacted someone at the Marketing Department at Wildix and arranged a web demo with Rob (note: Mr Rob Loakes, Wildix UK Channel Manager) – said Mr Paul Farr, the Technical Director at ElemenTel Ltd.
“I think, initially, when we did the web demonstration, the first thing that really grabbed us and we were excited about was the WebRTC and the lack of installation – its there and it’s ready to go. The web collaboration, the video conferencing, the voicemail transcription- all the things we didn’t have available with the former primary vendor. It was something that was out of the box for Wildix. It is all very exciting!”
Starting by using the Wildix solution internally, ElemenTel is now in the process of marketing the Product to new Prospects and existing Clients. The management team is already noticing the embracement of the Collaboration by the entire ElemenTel Team.
Among the changes the Wildix solution is able to bring to ElemenTel, Mr Farr underlined: “with the flexibility of Wildix dialplans, we can see avenues that will open up different customers for us in areas that previously have been limited in the routing flexibility.”
All of the office staff have been really excited about taking on the product as they can see the difference it can make to the initial contact with potential Clients. Everyone is looking forward to being able to demonstrate all the features live, it’s going to help to open up doors to sales leads before we have even stepped through the door.”
Talking about the features that distinguish Wildix from Elementel’s former lead product, it is important to mention the Collaboration, the CDR collaboration, the ability to consult developers for further integration, the direct feedback with the developers: “The Wildix Senior leaders Dimitry (note: Dimitri Osler, Wildix CTO) and his Team, are obviously very involved with the development. I think, the development process of other Vendors we have used previously and the road map were very limited. The things that we see Wildix working on, just reinforce how the Product continues to push the boundaries of telecoms systems and unified communications.”
Commenting on the features Mr Farr likes the most about the Wildix he said: “Being an engineer, I must admit the great flexibility of the dialplans, it looks like the developers have put a lot of thought and consideration in the deployment and it’s straight forward to connect, devices. Along with that, the phones are well built across the range, from the desktop handsets, the Vision and the entire DECT range of handsets and Headsets. The Collaboration, the core coding, the call recording and CDR – it just seems really easy from an engineering point of view.”
WHEN THE GUYS FROM WILDIX UNIFIED COMMUNICATIONS INTRODUCED US TO THEIR WEBRTC (REAL TIME COMMUNICATION) SYSTEM WE WERE BLOWN AWAY AND WE CANNOT WAIT TO LET OUR CUSTOMERS KNOW ABOUT HOW IT WILL SAVE THEM TIME AND IMPROVE THEIR BUSINESS. FROM THE AMAZING UBICONF-HUDDLE, A FULL HD WEBCAM WITH 120 DEGREE SUPER-WIDE FIELD OF VIEW, TO REVOLUTIONISED CONFERENCE CALLS AS WE KNOW THEM, TO THE VOICEMAIL TRANSCRIPTION FEATURE – SO A VOICEMAIL CAN EVEN BE READ WHEN YOU’RE IN MEETINGS! REALLY LOOKING FORWARD TO WORKING WITH THE WILDIX GUYS AND ARE EXCITED ABOUT THE FUTURE OF TELECOMS… THIS FUTURE IS NOW.
Martin Jupp, Sales Director,
ElemenTel Ltd, UK