Wildix has been positioned in the Innovators category of the Frost Radar™: Integrated Cloud Communications Platforms, 2026, Frost & Sullivan’s independent benchmark of the vendors shaping the future of business communications. From dozens of qualifying providers worldwide, Frost & Sullivan selected just 19 companies for evaluation, placing Wildix alongside the biggest names in UCaaS. The full report is now available to download.
A Market Moving Towards Outcomes, Rather Than Features
This year, Frost & Sullivan changed how it assesses the market. Rather than looking at UCaaS, contact centre and CPaaS as separate categories, the 2026 framework evaluates how well each vendor brings them together on one platform, with AI running across every layer rather than sitting on top as an add-on.
It is the same principle Wildix has built on from the start: communication is not IT plumbing, it is a business asset that should drive measurable results.
Why Frost & Sullivan Recognised Wildix
The report highlights several areas where Wildix stands out:
- One platform, shared intelligence: Wildix UC and contact centre capabilities share the same data, analytics and AI services, so context is never lost when a conversation moves between an AI agent and a person.
- Agentic AI built in: Wilma AI works as an always-on teammate across calls, meetings, chat and CRM data, generating insights, updating records and triggering next steps without manual effort.
- Sovereignty by design: Cloud, hybrid and dedicated-instance deployments give businesses control over where their data lives and how it is protected.
- Mobile-first communication: With Wildix eSIM, mobile phones become full business extensions, with every call captured and analysed like a desk call.
- Built for real industries: From x‑hoppers for retail teams to preconfigured workflows for healthcare, professional services and logistics, partners can tailor solutions without custom development.
Growth Powered by the Channel
Frost & Sullivan also points to Wildix’s strongest year to date in 2025, delivered entirely through its 100% channel-first model:
- Revenue growth of more than 23% year over year, with MRR up by more than 35%.
- Double-digit seat growth globally, with active seats up 15.7% year‑over‑year.
- 800+ partners across at least 135 countries.
- Net revenue retention above 110%.
- AI-initiative growth of more than 350%, supported by predictable AI bundles instead of unpredictable consumption pricing.
The most interesting thing about this year's Frost Radar™ is the change in the criteria. The market has stopped asking vendors how many features they ship and started asking what those features actually do for the business. That is a question we have been answering since day one: communication is not IT plumbing, it is a revenue engine. What the report recognises is the foundation we intend to keep building on.
Emiliano Tomasoni
Chief Marketing Officer, Wildix
What This Means for Partners and Customers
For partners, independent validation from Frost & Sullivan is a credible reference to bring into every sales conversation. For businesses choosing a communications platform, it offers an objective view of how Wildix compares with the wider market, particularly for SMB and mid-market organisations that need enterprise-grade control without the enterprise complexity.
Download the Full Report
Get the complete Frost Radar™ analysis, including the positioning of all 19 vendors and Frost & Sullivan’s detailed profile of Wildix.