Wildix Partner Training
Get Certified to Install It. Get Trained to Sell It.
Wildix runs as a sales-oriented platform, so training follows the same logic. Technical certification gets your team deploying, configuring and troubleshooting with confidence. The Sales Academy gets them selling an AI-powered UC&C solution built for revenue, from the first call to the signed contract.
Skills go stale fast in this market. Partners who keep their teams current close more deals, install faster, and spend less time on support tickets. Pick a track below and get started.
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Training tracks — technical and sales
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Virtual delivery on W-FEX — watch, then take the quiz
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Time budget to complete W-FEX certification
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Day Sales Academy intensive at the core of Sales Elevate Lab
Wildix Field Engineer | Basic Technical Training (W-FE)
Wildix Field Engineer is the entry-level technical training. It certifies you on deploying, administering and managing the Wildix platform.
You’ll cover hardware, system architecture, deployment methodologies, installation, administration, provisioning, applications, debugging and fault finding. You’ll also learn to use the Wildix portal for PBX provisioning, licensing requirements, trouble tickets and RMA.
Who should attend: Phone and computer technicians at new Wildix Partners, this is where you build the baseline skills to install and configure a Wildix phone system and its components.
Training Objectives
- Select the components of a phone system infrastructure
- Install and configure a Wildix PBX
- Fix most common issues
- Configure call queues
- Configure softphone and desk phones
- Configure VoIP trunks and PSTN lines
- Provision Wildix devices and assign Wildix phones
- Use Wildix UC&C and WebRTC features
Agenda
- Presentation of the Wildix solution
- Introduction to WMP and system activation
- Introduction to WMS
- Time and date settings
- System backup and upgrades
- Basic WMS configuration
- New user creation and users import
- Provisioning of Wildix devices
- Assigning Wildix phones and FXS ports
- W-AIR DECT solution
- Introduction to Wildix UC&C
- Configuration of VoIP trunks and PSTN lines
- Wildix Dialplan
- Wildix WebRTC Kite and Wizyconf video conferencing solution
Note: Training agenda is subject to change
Register for the dates that fit your schedule using the form.
Wildix Field Engineer Expert (W‑FEX)
W-FEX is the next step for Wildix Partners: technicians who’ve completed FE training and are ready to go deeper. It builds advanced expertise in installing and configuring the Wildix communications system, past the basics and into the details that save time on real deployments.
What you get from W-FEX
- Faster configurations, less time managing tickets, and the ability to handle them on your own
- More confidence walking into installations and systems management
- Stronger performance on deployments, installations and configurations
What you get from W-FEX
Complete W-FEX and you earn official recognition as a Wildix Tech Wizard, an expert on the Wildix communications system. Your company gets recognized as a Wildix Professional, with added visibility on the Wildix website.
How it's delivered:
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100% virtual, on the Wildix eLearning platform
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Watch the videos (recommended)
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Then take the quiz (required)
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Time budget around 8 hours.
Agenda
- Presentation of the Wildix solution
- Introduction to WMP and system activation
- Introduction to WMS
- Time and date settings
- System backup and upgrades
- Basic WMS configuration
- New user creation and users import
- Provisioning of Wildix devices
- Assigning Wildix phones and FXS ports
- W-AIR DECT solution
- Introduction to Wildix UC&C
- Configuration of VoIP trunks and PSTN lines
- Wildix Dialplan
- Wildix WebRTC Kite and Wizyconf video conferencing solution
Wildix E-learning Platform
All Wildix training, technical and sales, lives on one platform: video lessons, hands-on modules and the quizzes that get you certified. Log in, pick your track and work through it at your own pace.
Sales Academy
What if your sales team closed more deals, in less time, without adding headcount?
That’s the outcome Sales Academy is built around: the two-day intensive at the core of the Sales Elevate Lab, the first training program built specifically for UC&C sales. Across two days, you work through every stage of the sales cycle, from the first prospecting call to closing the deal, using methodologies made for how UC&C actually gets sold, not generic sales theory retrofitted to fit.
It’s hands-on from the start: you apply the methodology to real UC&C deals, working alongside other partners tackling the same problems you are. What your team walks away with is a process they can run again on the next call, plus a network of peers to keep comparing notes with.
Objectives & Results
- Master every stage of the sales cycle, from prospecting to close
- Apply proven sales methodologies to real UC&C deals through hands-on exercises
- Build a peer network with other partners and trade what's working
- Increase your team's sales efficiency and close rate
Wildix Webinars
Free webinars on sales, tech and marketing, run regularly and open to every partner.
Find a topic that fits what you’re working on and sign up.
Missed one? Watch past sessions on demand.
