Press release
Sixth Consecutive Year of Recognition as the Only European Vendor Included in the Report; advanced in "Ability to Execute" compared to 2025 positioning
Tallinn, Estonia — August 6, 2026 — Wildix, a global player in AI-powered Unified Communications solutions, today announced it has been recognized as a Niche Player in the 2026 Gartner® Magic Quadrant™ for Unified Communications as a Service (UCaaS). This marks the sixth consecutive year Wildix has been included in the report, extending a track record that began with its debut in the 2021 edition. The company remains the only European vendor named in this year’s research.
In the 2026 edition, Wildix advanced further on the “Ability to Execute” axis within the Niche Players quadrant, building on the progress it made on “Completeness of Vision” in the 2025 report.
With a 100% channel-only model, we remain committed to giving our partners the technology, programs and confidence they need to grow. That has not changed in six years, and it is not going to.
Behind the model is an ecosystem where technology, people and partners move together. Our teams build and use the same solutions we bring to market, and our partners turn them into results for customers around the world.
Thank you to the Wildix team for the work behind this, and to every partner who chose to build a business on our platform. Congratulations on this recognition, it's yours as much as it is ours.
Behind the model is an ecosystem where technology, people and partners move together. Our teams build and use the same solutions we bring to market, and our partners turn them into results for customers around the world.
Thank you to the Wildix team for the work behind this, and to every partner who chose to build a business on our platform. Congratulations on this recognition, it's yours as much as it is ours.
Emiliano Tomasoni
Chief Marketing Officer, Wildix
Wildix was engineered from day one around a trust-first architecture with a focus on privacy, sovereignty, and transparent governance. Unlike the multi-tenant norm common across the UCaaS market, Wildix provides each customer its own single-tenant environment, a distinction that matters most in regulated industries such as healthcare, legal and financial services. That single-tenant approach has become the backbone for the sovereignty, resilience and customer-specific AI governance that Wildix builds into its platform.
Over the past year, Wildix has advanced Wilma AI from an assistive layer into an agentic, always-on intelligence system embedded across the platform, including:
- A no-code agentic ecosystem. Wilma Tools and Knowledge Bases let partners build and deploy AI voice agents using natural language, with no developers or middleware required.
- CLASSOUND eSIM. This extends Wilma AI's transcription, scoring and CRM logging to native mobile calls, closing a long-standing coverage gap for field and remote workers.
- Revenue Intelligence 2.0. This automatically scores 100% of telephony interactions for talk ratio, sentiment and CSAT without manual configuration.
- Integrations Hub. This writes AI‑generated call summaries and action items directly into CRM records, including native Salesforce Omnichannel and Service Cloud Voice support.
- Enhanced Transcription. The ability to transcribe calls without storing the underlying voice recording, removing a common compliance objection to AI adoption in regulated industries.
Early deployments illustrate the impact. AI voice agents built on Wilma Tools are already handling authentication, multi-step resolution and human handoff with full context for organisations including Nationwide Energy (U.K.), Delgo Transit (U.S.), Valencian Football Club (Spain) and Fratelli Circosta (Italy). Revenue Intelligence 2.0 is helping teams at SDL Minorfern (U.K.) and GB Hotels (Italy) surface coaching opportunities across thousands of recorded interactions.
Wildix’s portfolio spans x‑bees, an AI‑native UCaaS and CCaaS platform built around Wilma, an always‑on intelligence layer that captures, scores and routes every voice, chat, meeting and WhatsApp interaction into CRM; x‑hoppers for frontline and retail workers; and Collaboration 7 for organisations centered on core telephony and internal communication. CLASSOUND, Wildix’s integrated global SIP service, now extends that same intelligence layer to mobile calling via eSIM. Together, these products keep Wildix’s channel partners and their customers on a single, continuously evolving platform.
Wildix continues to grow its UCaaS business across Europe, with expanding momentum in North America and the Asia/Pacific region, reinforcing its position as this year’s only European vendor recognized in the report.
About Wildix:
Wildix is a global, AI-powered UCaaS provider dedicated to redefining business communication. With a suite of AI‑driven tools, including industry-leading Wilma AI intelligency virtual agent, and a 100% channel-only model, Wildix empowers partners to deliver secure, scalable, and outcome-focused solutions across industries. Recognized for six consecutive years in the Gartner® Magic Quadrant™ for UCaaS, Wildix helps organisations connect communication directly to revenue workflows, across sales, service, and customer engagement.
Media Contact:
- Wildix Marketing Team
- marketingpbx@wildix.com
Gartner Disclaimer:
Gartner, Magic Quadrant for Unified Communications as a Service, Pankil Sheth, Megan Fernandez, Nitin Narang, 28 July 2026.
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