Call Center Wallboard

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Call Center Wallboard

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Improve your call-agents performance by monitoring their SLA thanks to the Call Center Wallboard.

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PREMIUM APPLICATION

[/mk_fancy_title][/vc_column][/vc_row][vc_row fullwidth=”true” fullwidth_content=”false”][vc_column width=”1/3″ css=”.vc_custom_1602621335536{padding-top: 10px !important;padding-bottom: 10px !important;}”][mk_padding_divider visibility=”hidden-sm”][mk_padding_divider size=”20″ visibility=”hidden-dt”][mk_image src=”https://www.wildix.com/wp-content/uploads/2020/10/call-center-wallboard.jpg” image_width=”255″ image_height=”175″ align=”center” margin_bottom=”0″][mk_padding_divider size=”20″ visibility=”hidden-dt”][mk_padding_divider size=”20″ visibility=”hidden-sm”][/vc_column][vc_column width=”1/3″ css=”.vc_custom_1602621246164{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 40px !important;}”][mk_padding_divider size=”20″ visibility=”hidden-sm”][mk_custom_list style=”” margin_bottom=”-0″ align=”left” el_class=”smalltext”]

  • Type of Partnership: Standard
  • Type of Integration: Wildix Certified
  • Type of Connection: WebAPI
  • Product Category: Call Agent Monitoring
  • Wildix Product Concerned: Wildix PBX

[/mk_custom_list][mk_fancy_title color=”#65bc5d” margin_bottom=”0″ font_family=”none” responsive_align=”left”]FREE / EXTRA CHARGES: Free[/mk_fancy_title][/vc_column][vc_column width=”1/3″][mk_padding_divider size=”102″ visibility=”hidden-sm”][vc_column_text css=”.vc_custom_1603135065010{margin-bottom: 0px !important;}”]

[boxzilla_link box=”7857485″ action=”toggle” class=”button green css-classes”]Click Here to Send Your Request[/boxzilla_link]

[/vc_column_text][/vc_column][/vc_row][vc_row fullwidth=”true” fullwidth_content=”false” css=”.vc_custom_1602102690616{background-color: #f8f9fa !important;}”][vc_column width=”1/2″][mk_padding_divider size=”20″][mk_fancy_title color=”#222222″ size=”28″ force_font_size=”true” size_smallscreen=”25″ size_tablet=”25″ size_phone=”20″ margin_top=”20″ margin_bottom=”10″ font_family=”none” responsive_align=”left”]Call Center Wallboard[/mk_fancy_title][vc_column_text el_class=”smalltext” css=”.vc_custom_1603124666714{margin-bottom: 0px !important;}”]Wildix Call Center Wallboard allows you to monitor the call agents activity and provides the information on the SLA (service-level agreement) which helps to measure the call center performance.[/vc_column_text][/vc_column][vc_column width=”1/2″][mk_padding_divider size=”20″][mk_fancy_title color=”#222222″ size=”28″ force_font_size=”true” size_smallscreen=”25″ size_tablet=”25″ size_phone=”20″ margin_top=”20″ margin_bottom=”10″ font_family=”none” responsive_align=”left”]About Call Center Wallboard[/mk_fancy_title][vc_column_text el_class=”smalltext” css=”.vc_custom_1603124680345{margin-bottom: 0px !important;}”]Since 2005, Wildix has been helping companies with 50 to 1000 users grow their businesses through UC&C, by creating the first web-based VoIP PBX UC&C system.

Wildix is for companies that want to increase their productivity with a secure-by-design tool.
Wildix brings value to companies around the world, with offices in Europe and the United States. The Center for Research and Development in Odessa, Ukraine has been in operation since 2007, deploying, supporting and even creating integrations.[/vc_column_text][mk_padding_divider size=”20″][/vc_column][/vc_row][vc_row][vc_column][mk_padding_divider size=”50″][/vc_column][/vc_row][vc_row equal_columns=”true” attached=”true” column_padding=”2″][vc_column width=”1/4″ css=”.vc_custom_1598928359808{border-top-width: 0px !important;border-right-width: 1px !important;border-left-width: 1px !important;background-color: rgba(101,188,93,0.02) !important;*background-color: rgb(101,188,93) !important;border-left-color: #65bc5d !important;border-left-style: dotted !important;border-right-color: #65bc5d !important;border-right-style: dotted !important;border-top-color: #65bc5d !important;border-top-style: dotted !important;border-radius: 2px !important;}”][mk_fancy_title color=”#65bc5d” size=”20″ font_weight=”500″ margin_top=”20″ margin_bottom=”10″ font_family=”none” align=”center”]Requirements[/mk_fancy_title][mk_custom_list align=”center” el_class=”smalltext”]

  • WMS version: 4.01 or higher

[/mk_custom_list][mk_padding_divider size=”20″ visibility=”hidden-dt”][/vc_column][vc_column width=”1/4″ css=”.vc_custom_1598928368366{border-right-width: 1px !important;border-left-width: 1px !important;background-color: rgba(101,188,93,0.02) !important;*background-color: rgb(101,188,93) !important;border-left-color: #65bc5d !important;border-left-style: dotted !important;border-right-color: #65bc5d !important;border-right-style: dotted !important;}”][mk_fancy_title color=”#65bc5d” size=”20″ font_weight=”500″ margin_top=”20″ margin_bottom=”10″ font_family=”none” align=”center”]Wildix License[/mk_fancy_title][vc_column_text align=”center” el_class=”smalltext” css=”.vc_custom_1642602582559{margin-bottom: 0px !important;}”]

Premium License

[/vc_column_text][mk_padding_divider size=”20″ visibility=”hidden-dt”][/vc_column][vc_column width=”1/4″ css=”.vc_custom_1598928375958{border-right-width: 1px !important;border-left-width: 1px !important;background-color: rgba(101,188,93,0.02) !important;*background-color: rgb(101,188,93) !important;border-left-color: #65bc5d !important;border-left-style: dotted !important;border-right-color: #65bc5d !important;border-right-style: dotted !important;}”][mk_fancy_title color=”#65bc5d” size=”20″ font_weight=”500″ margin_top=”20″ margin_bottom=”10″ font_family=”none” align=”center”]

Level of Expertise

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Expert +++

[/vc_column_text][mk_padding_divider size=”20″ visibility=”hidden-dt”][/vc_column][vc_column width=”1/4″ css=”.vc_custom_1598928385632{border-right-width: 1px !important;border-left-width: 1px !important;background-color: rgba(101,188,93,0.02) !important;*background-color: rgb(101,188,93) !important;border-left-color: #65bc5d !important;border-left-style: dotted !important;border-right-color: #65bc5d !important;border-right-style: dotted !important;}”][mk_fancy_title color=”#65bc5d” size=”20″ font_weight=”500″ margin_top=”20″ margin_bottom=”10″ font_family=”none” align=”center”]Documentation[/mk_fancy_title][mk_custom_list style=”mk-moon-link-5″ align=”center” el_class=”smalltext”]

[/mk_custom_list][/vc_column][/vc_row][vc_row][vc_column][mk_padding_divider size=”50″][/vc_column][/vc_row][vc_row fullwidth=”true” fullwidth_content=”false” css=”.vc_custom_1593983143423{background-color: #f8f9fa !important;}”][vc_column][mk_padding_divider][vc_row_inner][vc_column_inner][mk_fancy_title color=”#222222″ size=”28″ force_font_size=”true” size_smallscreen=”25″ size_tablet=”25″ size_phone=”20″ margin_top=”20″ margin_bottom=”10″ font_family=”none” align=”center”]Call Center Wallboard and Wildix Integration Supported Features[/mk_fancy_title][mk_padding_divider size=”20″][/vc_column_inner][/vc_row_inner][vc_row_inner css=”.vc_custom_1593983095908{background-color: #f8f9fa !important;}”][vc_column_inner width=”1/4″][mk_icon_box2 icon_size=”32″ icon=”mk-icon-check” icon_color=”#65bc5d” icon_background_color=”rgba(0,0,0,0)” icon_border_color=”#65bc5d” title_size=”16″ title_color=”#6c757d” title_top_padding=”5″ description_color=”#6c757d”]Monitor the SLA for each call group[/mk_icon_box2][/vc_column_inner][vc_column_inner width=”1/4″][mk_icon_box2 icon_size=”32″ icon=”mk-icon-check” icon_color=”#65bc5d” icon_background_color=”rgba(0,0,0,0)” icon_border_color=”#65bc5d” title_size=”16″ title_color=”#6c757d” title_top_padding=”5″ description_color=”#6c757d”]Dynamically add call group members[/mk_icon_box2][/vc_column_inner][vc_column_inner width=”1/4″][mk_icon_box2 icon_size=”32″ icon=”mk-icon-check” icon_color=”#65bc5d” icon_background_color=”rgba(0,0,0,0)” icon_border_color=”#65bc5d” title_size=”16″ title_color=”#6c757d” title_top_padding=”5″ description_color=”#6c757d”]Visualize the actual SLA for each call group based on the parameters that you have set up and the average waiting time[/mk_icon_box2][/vc_column_inner][vc_column_inner width=”1/4″][mk_icon_box2 icon_size=”32″ icon=”mk-icon-check” icon_color=”#65bc5d” icon_background_color=”rgba(0,0,0,0)” icon_border_color=”#65bc5d” title_size=”16″ title_color=”#6c757d” title_top_padding=”5″ description_color=”#6c757d”]Monitor the presence and activity status of each call group member[/mk_icon_box2][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/4″][mk_icon_box2 icon_size=”32″ icon=”mk-icon-check” icon_color=”#65bc5d” icon_background_color=”rgba(0,0,0,0)” icon_border_color=”#65bc5d” title_size=”16″ title_color=”#6c757d” title_top_padding=”5″ description_color=”#6c757d”]Receive the information on the number of agents in a call group (total number, number of users who are free, paused and talking on the phone) and on the total number of treated calls[/mk_icon_box2][/vc_column_inner][vc_column_inner width=”1/4″][mk_icon_box2 icon_size=”32″ icon=”mk-icon-check” icon_color=”#65bc5d” icon_background_color=”rgba(0,0,0,0)” icon_border_color=”#65bc5d” title_size=”16″ title_color=”#6c757d” title_top_padding=”5″ description_color=”#6c757d”]See the idle time and conversation time for each group member[/mk_icon_box2][/vc_column_inner][vc_column_inner width=”1/4″][mk_icon_box2 icon_size=”32″ icon=”mk-icon-check” icon_color=”#65bc5d” icon_background_color=”rgba(0,0,0,0)” icon_border_color=”#65bc5d” title_size=”16″ title_color=”#6c757d” title_top_padding=”5″ description_color=”#6c757d”]See the information on active calls with relative conversation and waiting time, and the number of calls in queue[/mk_icon_box2][/vc_column_inner][vc_column_inner width=”1/4″][mk_icon_box2 icon_size=”32″ icon=”mk-icon-check” icon_color=”#65bc5d” icon_background_color=”rgba(0,0,0,0)” icon_border_color=”#65bc5d” title_size=”16″ title_color=”#6c757d” title_top_padding=”5″ description_color=”#6c757d”]See the information on each caller (both for active calls and calls in the queue)[/mk_icon_box2][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/4″][/vc_column_inner][vc_column_inner width=”1/2″][/vc_column_inner][vc_column_inner width=”1/4″][/vc_column_inner][/vc_row_inner][mk_padding_divider][/vc_column][/vc_row][vc_row disable_element=”yes”][vc_column][mk_divider style=”thin_solid” margin_top=”5″ margin_bottom=”5″][mk_padding_divider][mk_button dimension=”flat” corner_style=”rounded” size=”large” letter_spacing=”1″ icon=”mk-li-rocket” url=”https://www.wildix.com/request-features” target=”_blank” align=”center” margin_bottom=”” margin_right=”” el_class=”greenbutton” bg_color=”#65bc5d”]Request a Feature[/mk_button][mk_padding_divider][/vc_column][/vc_row][vc_row fullwidth=”true” fullwidth_content=”false”][vc_column][mk_padding_divider][vc_row_inner][vc_column_inner width=”1/6″][/vc_column_inner][vc_column_inner width=”2/3″][mk_fancy_title color=”#222222″ size=”28″ force_font_size=”true” size_smallscreen=”25″ size_tablet=”25″ size_phone=”20″ margin_top=”20″ margin_bottom=”10″ font_family=”none” responsive_align=”left”]

Wildix Call Center Wallboard

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Gallery

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They Already Installed This Integration

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[boxzilla_link box=”7857485″ action=”toggle” class=”button green css-classes”]Click Here to Send Your Request[/boxzilla_link]

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