IpSCAPE was founded in Sydney, Australia in 2005, is a customer experience technology solution that is feature rich, highly scalable and offers powerful integration capabilities.
Designed to be simple to use, ipSCAPE is a full feature solution that can be used to improve customer experience, increase employee productivity and maximise sales conversions.
Features offered by ipSCAPE:
- Inbound contact centre / voice campaigns
- Outbound contact centre / dialler
- Web Chat
- APIs and Webhooks for integrations
- Self Service Administration
ipSCAPE offers multi-channel customer experience technology with feature-rich solutions and advanced integration capability with leading CRM and Business Intelligence applications. This functionality enables our clients to provide an exceptional customer experience in both sales and service environments and to generate strategic insights in customer management. The ipSCAPE platform also leverages AI-based technology and intelligent algorithms at the core of applications such as our Virtual Agent Voice and Predictive Dialler
IPSCAPE INTEGRATION WITH WILDIX
Wildix is the first browser-based Unified Communications and VoIP PBX, secure by design, that helps companies boost their business and increase their efficiency.
ipSCAPE’s solutions for contact centres are specifically designed to help businesses deliver greater customer service through increased control, agility and easy integration with other business-critical applications.
Companies who are using the Wildix communication system can benefit from the professional solutions for contact centres, offered by ipSCAPE. The two systems can be integrated via SIP trunking.
COTU – WILDIX PARTNER FOR THE INTEGRATION WITH IPSCAPE
COTU provide an industry leading suite of cloud based SaaS applications to UCaS and IT&T Resellers and Partners, enabling them to deliver amazing solutions to their customers.