Cloud PBX Phone System for Business Communications
Wildix PBX: Available in the cloud, on‑prem or hybrid
Transform your business communications with Wildix Cloud PBX, a complete unified communications solution that’s fully scalable, reliable and ready to deploy in seconds.
Cloud PBX Deployment: Instant setup, zero hardware
- Hosted on AWS infrastructure with enterprise-grade reliability and FTR validation
- Deploy instantly with zero hardware investment
- Secure-by-design architecture with single-tenant isolation
On-Premise PBX: Full control of your phone system
- Hardware: Purpose-built appliances for small offices to enterprise deployments
- Private Cloud (Virtualization): Deploy on your own virtualized infrastructure (VMware, Hyper-V and more). Ideal for regulated industries and organizations requiring complete data control
- Full control over your communications infrastructure
Hybrid PBX Deployment: Best of cloud and on-premise
- Load sharing across multiple locations
- Geographic distribution for dispersed teams
- Enhanced survivability and failover protection
- Ideal for healthcare, finance, emergency services and regulated industries
Why Choose Wildix Cloud PBX?
Whether you’re a growing startup or an established enterprise with global offices, Wildix VoIP Cloud PBX adapts to your needs with the flexibility to choose cloud, on-premise hardware or a hybrid approach.
Deploy with one click
Activate your Cloud PBX instantly through our intuitive management interface, giving you access to the full suite of Wildix Unified Communications features.
Need additional resilience? Create a hybrid cloud PBX setup by adding a physical on-premise PBX for failover protection, ensuring your communications never go down.
Scale without limits with WMS Network
Connect multiple Wildix PBX systems across cities and countries to create a single, unified communications network. With the WMS (Wildix Management System) Network, your distributed teams collaborate seamlessly with free inter-office calling and centralized management, no matter where they’re located.
WMS serves as both the operating system powering your PBX and your centralized configuration hub. Manage users, dial plans, lines, queues and routing rules through one unified interface. As a regularly updated platform, WMS keeps your system current with the latest features and security updates.
For the latest updates, see the WMS changelog.
Optimize for global performance
Deploy PBX systems in different geographic regions to ensure your users always connect to the nearest server for zero latency and crystal-clear quality. Place teams on regionally distributed PBX systems, utilizing AWS servers in each zone to deliver optimal performance for your global organization while maintaining unified communications across all locations.
Built for business continuity
When downtime isn’t an option, Wildix delivers the redundancy you need. Our integrated failover capabilities ensure your communications stay active even during network outages or PBX failures, with automatic, seamless switching that requires no manual intervention.
Configure any PBX in your network as a backup system, or deploy a cloud PBX with failover by pairing it with a physical on-premise unit for local survivability, all included as standard with no additional subscription fees.
Ready to transform your business communications?
Learn how Wildix PBX can adapt to your specific needs and industry requirements.
Secure-by-Design: Single‑tenant architecture that protects your business
1
What makes
Wildix different?
Wildix different?
While most UCaaS providers host all customers in a shared, multi-tenant infrastructure, Wildix takes a different approach. Each customer gets their own PBX instance: isolated, secure and fully configurable. You gain the flexibility of private-cloud architecture with the simplicity of cloud management.
2
Segmented Environment for
maximum security
maximum security
When you deploy a Wildix Cloud PBX on AWS, you receive a dedicated, single-tenant PBX instance, the same level of isolation as if you had a physical PBX in a metal box on your premises.
Your PBX runs in a dedicated instance with no shared PBX software environment, database, or configurations.
3
What this means for
your organization:
your organization:
- Security and data isolation: Zero risk of data overlap or cross-tenant access
- Customization and flexibility: Full control to adapt your PBX to specific requirements with custom dial plans, integrations and security policies
- Dedicated performance: Reserved resources eliminate contention risks and ensure consistent performance
- Regulatory compliance: Simplified adherence to data protection and privacy regulations with complete data isolation
- Protected from cascade failures: Should any issue occur with another customer's system, yours remains completely unaffected
4
Private Cloud (Virtualization):
The ultimate in control
The ultimate in control
For organizations with strict regulatory requirements or those who prefer to maintain complete infrastructure control, Wildix offers deployment on your own virtualized infrastructure (VMware, Hyper-V and more).
This private cloud option provides:
- Complete control over where your data resides
- Full control of the hosting environment
- Compliance with industry-specific regulations
- The same powerful Wildix features with maximum data sovereignty
Compliance and Certifications
AWS Foundational Technical Review Certified
Validated infrastructure meeting AWS enterprise-grade security and operational standards.
Contact Center Capabilities Built In
Wildix VoIP Cloud PBX isn’t just for internal communication; it’s a full-featured contact center solution ideal for SMBs and lower mid-market organizations.
Handle both internal and external communications with professional contact center features, including:
Call queuing and intelligent distribution
IVR (Interactive Voice Response) for automated call routing
Advanced call routing based on skills, availability and business rules
Day and night service for after‑hours management
Voicemail with email integration and transcription
Real-time wallboards for monitoring queue performance
Contact center analytics powered by x-caracal
Support for additional communication channels, including web chat, WhatsApp and SMS
All features work together seamlessly to ensure every call is answered, routed to the right person, and handled professionally to reduce missed opportunities and improve customer satisfaction.
VoIP Integrations for Your Business Tools
- Wildix integrates into how you already work with an approach based on Communication-Enabled Business Processes (CEBP).
- Our open APIs, webhooks and ready-to-use integrations make it easy to embed communications capabilities directly into your existing workflows and business tools.
We don’t force you onto our systems; we integrate into how you already work.
Integrate with Everything You Already Use
Wildix PBX seamlessly connects with specialized systems across multiple industries:
Hotels and hospitality:
Property Management Systems (PMS) integration for guest services
Healthcare:
Nurse call systems (Bticino and others) for patient care coordination
Legacy and analog systems:
Full support for existing analog equipment through our media gateways
Paging Systems:
Overhead paging and intercom integration for facilities management
Fax and SMS:
Built-in fax server and SMS capabilities for complete communication coverage
Need to bridge analog and digital? Our media gateways enable you to leverage existing infrastructure while modernizing your communications.
For developers:
Full API documentation at docs.wildix.com
Fit Your Solution to Your Needs
Wildix offers three powerful communication clients, each designed for specific business needs and work styles. Select the solution that best matches how your team works:
For service-led companies
For every business
For retail companies
What our Customers are Saying
John McLoughlin,
IT & Systems Officer
at SIDERISE Group
at SIDERISE Group
“Before using Wildix, we were losing about 10-15% of calls from existing and potential customers. Thanks to the new communication system, the average time from a customer ringing to the agent picking up has dropped from 3 minutes to 40 seconds. We have seen a profit increase of about 10% in the last 4 months.”
Fernando Benavides,
Head of Operations at
TRANSINSA
TRANSINSA
“With Wildix, in just one month, we reduced our missed call rate from 18% to 7%. The improvement has been meteoric. The x-bees system provides a highly accurate summary of call objectives and action plans.”
PBX DATASHEET
- Support of ISDN and analog lines (FXO, BRI, PRI)
- SIP protocol management
- Support of analog devices (FXS)
- Support of SIP devices
- IP DECT System W-AIR
- GSM media gateway (1-sim)
- Support of VoIP and PSTN operators
- Audio codecs: G.711a, G.711u, G.729A/B; HD codecs (opus)
- WebRTC support
- Fax T.38 support
- Audio, Video call
- Caller name visualization; CLI generation
- CLIP recognition on analog line
- DTMF tones
- Blind/attended call transfer; return from transfer
- Call forward busy, Call forward unavailable, Call forward unconditional
- Call hold, Call park
- DID (direct inward dialing), DISA service
- Call completion; Callback; Mobility extension; Call waiting
- Call pickup; group call pickup; call recording
- Call intrusion: barge (conference intrusion), listen (silent intrusion), whisper (partial intrusion)
- Do not disturb (DND) activation/deactivation
- Hotline
- Distinctive Ringtones; Ringtones selection
- Director/secretary
- Graphical IVR; Audio file management
- Call billing
- Timetables and switches
- Local and shared phonebooks
- Import of contacts and users from MSSQL, MySQL, LDAP, Google, Exchange Server, Outlook, CSV, Active Directory, Office 365, Infusionsoft by Keap, Zoho CRM
- Advanced CDR; Call stats; Call center functionality
- SLA management
- Call groups strategies; Call queues management
- Unlimited Voicemail
- Dynamic LCR (least call routing)
- Call block; Outgoing call barring
- Paging
- Intercom
- Directory (Dial by name)
- ACL groups
- Active call switching from one device to another
- Conference (three-way calling; conference call)
- Speed Dial (users / phonebook contacts)
- Emergency numbers
- Music on hold
- Direct RTP support
- Artificial Intelligence (AI): ASR (automatic speech recognition), TTS (text-to-speech), STT (speech-to-text); Personal assistant (user status reporting via TTS), Dial by name via ASR, Voicemail transcription via STT, speech recognition with voice control
- Web-based administration interface WMS (Windows, Linux, Mac OS X)
- Integrated Failover / redundancy / Load share
- LDAP Server; NTP Server; DHCP Server; SNMP Server
- Manual / Scheduled Backup
- Download and restore of configuration
- TLS/SRTP security; SIP Trunks over TCP
- Intelligent Bandwidth Management
- Anti SIP-ALG technology
- Multi user; Multisite (WMS Network of PBXs)
- Auto configuration of Wildix devices (autoprovisioning); phones configuration via HTTP/TFTP
- Advanced Dialplan; Separate Dialplan for each PBX in the Network (WMS Network)
- Sync of users, groups and ACLs over the WMS Network
- System upgrades
- Local and remote Survivability
- Diagnosis and debug tools; trace generation
- DoS attacks blocking
- Serial port password
- Storage on USB (Voicemail), Cifs/Windows Share/Samba
- Fax / SMS server; Fax2Mail, Fax2SMS services
- STUN / NAT / Firewall traversal (RFC 3489)
- System notifications to email with attachments
- Startup diagnosis; Network link status diagnosis
- LED: LAN, WAN, POWER
- LAN and WAN access; SSH console
- ACL for system administrators
- Hardware appliance / Virtual / Cloud PBX
- DHCP QoS
- 2FA (2 factor authentication)
- Tools: mtr, tsql, iftop, dig, iperf, sngrep (installed); mysql-client, htop, mc (available)
- SIP, in-band info and rfc2833
- RTP Proxy
- Fax over IP ( T30, T38)
- Instant Messaging / chat
- File Transfer
- Desktop sharing and Remote control
- CTI component accessible via browser (Collaboration)
- WebRTC audio call, video call from the browser
- Access to local and remote phonebooks
- Contact center interactive queues, call center wallboard
- WebRTC audio and video conference for PBX and external users
- Attendant console
- Windows TAPI Integration
- Google single sign-on (SSO), Office 365 single sign-on
- Active Directory single sign-on
- Push notifications
- Web CRM integration
- App for iOS and Android
- Presence status sync on all devices
- Geolocation
- Integration with web apps (CRM, ERP, Fias/Fidelio, hotel PMS, ESPA monitor)
- Popup URL / Popup APP; Callback URLs
- Click to dial, call popup
- PBX API library; WebAPI
- Support of URI for click to call
- AI Assistant
- AI Voice and Chat Agents
- Call / conference transcription
- Conference subtitles
- Face expression analysis
- Sales Intelligence
- Sentiment Analysis & CSAT
- Up to 5000 users on one PBX
- Up to 500 concurrent calls
- Up to 100,000 users in WMS network
- Up to 1000 nodes in WMS network
Interfaces
- 4 x Rj45 Ethernet ports 10/100/1000 Base T
- 2 USB 2.0
- 1 x Console interface RS-232 19200 bits/s
Environmental Conditions and Physical Dimension
- (5°C – 40°C) operating; (5°C – 60°C) storage
- 5% – 90% Relative humidity, non-condensing
- 430 x 250 x 46,2 mm, 1U; weight: 3,2 kg
CPU and Memory
- CPU: from J1800 to J1900
- Memory: from 4GB SLC SSD to 8 GB SLC SSD
Certifications
- Safety regulations: UL 60950
- CSA 22
- Certificates CE and RoHS
VoIP Cloud PBX FAQs
What is a VoIP Cloud PBX?
A VoIP Cloud PBX (Private Branch Exchange) is a business phone system hosted in the cloud that manages all your internal and external calls over the internet. It replaces traditional phone hardware, offering greater flexibility, scalability and advanced features such as call routing, IVR and CRM integration.
What are the main benefits of Wildix Cloud PBX?
Wildix Cloud PBX delivers enterprise-grade reliability through AWS hosting, instant deployment with zero hardware and automatic updates. It’s fully scalable, secure and designed to support businesses of any size.
Unlike competitors, Wildix also provides true single-tenant architecture, ensuring complete isolation and security for your communications.
Unlike competitors, Wildix also provides true single-tenant architecture, ensuring complete isolation and security for your communications.
Can I deploy Wildix PBX on-premise or in a hybrid setup?
Yes. Wildix PBX is available in the cloud, on-premise, or hybrid. A hybrid setup combines cloud flexibility with on-site redundancy for failover protection, making it ideal for industries where uptime is critical, such as healthcare, finance and emergency services.
What is single-tenant architecture, and why does it matter?
Whether in the cloud or on-premise, Wildix provides each customer with a dedicated, isolated PBX instance. Unlike multi-tenant systems where multiple customers share infrastructure, your Wildix PBX operates independently with its own resources, configurations and data. This ensures maximum security, compliance and performance, with zero risk of cross-tenant access or cascade failures.
Does Wildix PBX include contact center capabilities?
Yes. Wildix PBX includes built-in contact center features like call queuing, IVR, skill-based routing, voicemail with transcription and real-time analytics. It also supports web chat, WhatsApp and SMS, enabling omnichannel communication from one platform.
See What Wildix VoIP PBX Can Do for Your Business
Find out how Wildix can optimize your business communications.
