Call analytics software
Full visibility across all your calls
Wildix’s call analytics software provides comprehensive monitoring and reporting tools that give you complete visibility into every call.
With our call analytics software, get information on the number, duration, types and costs of inbound and outbound traffic in easy-to-understand charts and data grids. And, all Wildix devices are monitored. So, whether you're using the browser, mobile app or desktop app, a physical deskphone, a cordless DECT or a new Wi-Fi handset, every call lands in our call analytics software for complete visibility across your entire communication ecosystem.
GDPR-Compliant Call Recording
For companies that need comprehensive compliance and control, such as legal firms, financial services and healthcare providers, Wildix ensures that every call is recorded in full compliance with GDPR.
All recordings are also securely saved and can be downloaded directly whenever needed.
Automatic Transcriptions and Summaries
Our call analytics software automatically saves transcriptions and summaries of your calls, making it easy to search, review and reference conversations for audit trails, quality assurance and regulatory requirements.
And, it’s not only customer calls. Internal calls are also saved and can be analyzed, giving you complete oversight of all communication within your organization.
Secure, Controlled Access
Only authorized users can access the call analytics software, ensuring companies have full control over who can view, download and analyze call data and recordings.
Insights as you Need Them
Frequency
Talk-time
Agent activity and performance
Reporting and Analytics Features
Automated internal and external call traffic reporting and analysis allows you to monitor call activity of employees when you need it, including:
- Number of calls
- Costs
- Call duration
- Usage of trunks
- Date and time
- Missed and answered calls
- And more
Report options:
- Frequency options: Every X minutes, hourly, daily, weekly or monthly
- Format options: PDF or CSV attachments
- Pause, edit, view run history or delete scheduled reports
- Add users or groups as recipients
Understand your data better with interactive charts that transform complex call data into clear, actionable insights. Visualize trends over time, compare performance across teams and identify patterns at a glance.
Choose from multiple chart types to suit your reporting needs:
Line chart
Bar chart
Pie chart
Column chart
Timeline column chart
Area chart
Customize your analysis with comprehensive filters, including:
- Date: Rolling and fixed date options, including yesterday, today, week to date and month to date
- Hour of day: Filter by specific time frames
- Direction: Inbound, internal, or outbound calls
- Status: Completed or missed calls
- Talk Time: Filter by talk time in seconds
- Tag: Filter by available tags
- Number: Filter by specific numbers/extensions
- Department: Select user departments
- Agent: Select specific users
- Client: Select specific clients
- And many more
See documentation for full details.
Beyond Call Analytics:
x-bees Intelligence Suite
When you use x-bees, Wildix offers expanded analytics to provide complete visibility into every customer interaction.
Sales
Intelligence:
Intelligence:
1
Boost sales performance and customer satisfaction with AI‑powered insights. Analyze transcriptions, recordings, customer satisfaction scores and sentiment to understand what works and coach your team effectively.
x-bees
Analytics:
Analytics:
2
Get the exact insights you need, when you need them. Build custom reports that answer your specific business questions about calls, conferences and communication patterns.
Meetings
Analytics:
Analytics:
3
Reduce wasted time and improve meeting outcomes. Identify attendance patterns, track engagement and optimize how your team collaborates with clients and colleagues.
Conversations
Analytics:
Analytics:
4
Never miss an opportunity to improve service. Identify response bottlenecks, reduce missed conversations and use automated reports to maintain consistently high service standards.
Live
Dashboard:
Dashboard:
5
Resolve issues before they escalate. Monitor live conversations, step in when needed, and ensure every customer interaction gets the attention it deserves.
Boost Performance With Call Analytics Software
See how scheduled reports and analytics could help you control communication costs
What our Customers are Saying
Melissa Thomas,
Director and Solicitor
at Thomas and Thomas Solicitors
at Thomas and Thomas Solicitors
“Flexibility of working with such features as call recording and call reporting, in hindsight, were the best things we have ever done because obviously we just didn’t miss any leads.”
Tyler Stafford,
Director of IT and CIO
at Houchin Community Blood Bank
at Houchin Community Blood Bank
“The two things where Wildix really moved us ahead were being able to do call recording without any additional licensing or anything like that, and then CDR-View for call analytics.”
Mark Beardsley,
Sales Director
at NT Voice & Data Solutions
at NT Voice & Data Solutions
“It’s kept several of our customers happy who really needed those improvements made. Things like scheduled reporting on CDR-View and x‑caracal for the contact centre market are very useful. These enhancements are great extra features that are relatively low-cost and have helped us to win business.”
Need Contact Center Analytics?
For organizations running contact centers, Wildix offers x-caracal, a specialized solution designed specifically for contact center environments.
x-caracal provides real-time wallboards, queue statistics and advanced performance metrics to help you manage high-volume customer interactions effectively.
Call Analytics Software FAQs
What is business phone analytics software?
Wildix’s call analytics software is a comprehensive business phone monitoring and reporting solution that tracks call activity, costs, duration and usage patterns. It provides detailed insights into communication performance through visual charts, automated reports and real-time data analysis to help businesses optimize their phone system operations.
What business communication metrics should I track?
Essential business communication metrics include:
- Total call volume and completion rates
- Employee talk time and response efficiency
- Communication costs and trunk utilization
- Inbound vs outbound call distribution
- Department and team performance statistics
- Peak usage times and communication patterns
Can I automate reports?
Yes, Wildix’s call analytics software offers flexible automated reporting with email delivery. You can schedule reports to be sent at customizable intervals (minutes, hours, daily, weekly or monthly) in PDF or CSV format. Reports can be distributed to multiple recipients with advanced formatting options, including branding and custom layouts.
What are the system requirements for Wildix's call analytics software?
Unlock Hidden Value With Call Analytics Software
Transform Data Into Savings
