Dubber

Unified Call Recording and Voice AI on Wildix

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Dubber on Wildix enables the capture, recording and analysis of 100% of calls taking place across the business, enabling SMBs and enterprises to address critical compliance mandates, improve sales performance and unlock the possibilities contained within voice data.

Stay Secure & Compliant

Make sure every call is securely recorded for compliance with MiFID II, PCI DSS, GDPR and more

Improve Customer Experience

Gain deep customer insights with sentiment analysis, keyword notifications and customer satisfaction reports

Boost Productivity & Performance

Automatically create meeting notes; reduce manual data entry with integration of voice data into CRM and BI applications

Fast Dispute Resolution

Use elastic search to quickly locate moments within phone calls and meetings to settle customer and employee disputes

Dubber Unified Call Recording

Dubber Features

Automatic recording of every call and conversation across networks, collaboration platforms, locations and devices.

Unified Call Recording:

  • It’s in the cloud – turn it on with a click. No hardware needed.
  • Replay calls instantly in the web portal or mobile app
  • Unlimited recording downloads
  • Flexible retention periods
  • Strict user permission controls
  • PCI DSS, Dodd-Frank, GDPR, KYC, MiFID II, HIPAA compliant and more
  • Instant recording search

+ Voice Intelligence Cloud:

  • Automatic call transcriptions
  • Line-by-line sentiment analysis
  • Customised notifications of negative calls and keywords alerts
  • Advanced API for integration of call data in BI tools and apps
  • Templated call and AI data dashboards and reports

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