ContactQ

Provide to your call agents an integrated and secured solution to increase their performance.

PREMIUM APPLICATION

ContactQ - Wildix Partner
  • Type of Partnership: Standard
  • Type of Integration: Wildix Certified
  • Type of Connection: SIP End point
  • Product Category: Contact Center Application
  • Wildix Product Concerned: Wildix PBX

FREE / EXTRA CHARGES: Free

ContactQ

ContactQ is Contact Centre application suite, consisting of powerful and full-featured modules that seamlessly connect business applications with the communications infrastructure to help companies achieve enhanced customer sales and service transactions.
ContactQ is an adjunct ACD/IVR system that integrates with Wildix PBX SIP Trunks. Traditionally, ContactQ is positioned behind the Wildix PBX connected via SIP channels.

About ContactQ

Founded in 1997, Braxtel Communications provides comprehensive customer contact center solutions that enable organizations to more easily, effectively and economically manage their customer interactions inbound or outbound across multiple channels, including phone, email, fax and Web.

In December 2002 Braxtel was acquired by Homisco, Inc. Founded in 1981, Homisco, based in Melrose, MA, is an established telecommunications supplier of hardware and software solutions for a variety of vertical markets. Braxtel operates as a subsidiary of Homisco with continued focus on the sale and support of its technology in the U.S. and Western Europe.

 https://braxtel.com/

Requirements

  • WMS version: 3.85 or higher

Wildix Licence

Business Licence

Level of Expertise

Expert +++

Documentation

ContactQ and Wildix Integration Supported Features

Inbound calls from Wildix PBX forwarded to ContactQ

ACD Wildix PBX Diaplan sync with ContactQ interface

Secure IVR personalisation

Click-to-Call

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They Already Installed This Integration

  • …The introduction of the Plantronics headsets integrated with Wildix, had – as an immediate positive effect – an increase in productivity, above all, for the operators of the call center.

    Roberto Stronati
    Roberto Stronati Valore BF - Business Development Manager
  • …In addition, Wildix mobility service has changed the way we work. We are often on the move, on different floors of the hotel or in the conference center, but now we have more mobility and freedom in our movements. Wildix mobility allows us to increase our availability and reachability, which is essential in our work, since we must provide the information or to make reservations on the phone, and thus, stay in touch at any time of the day.

    Barbara Agos
    Barbara Agos Roseo Hotels - Vd