Northwest Pipe Fittings
A wholesale distributor of pipes, plumbing, and other industrial supplies across all of Montana, (the fourth-largest state in the US), Northwest Pipe Fittings has an inherent need for a centralized, remotely configurable communications system. Compounding this necessity is the fact that the company’s six locations do business throughout Wyoming as well, broadening the area their business covers.
Although Northwest Pipe’s previous PBX was effective on its own, it was also inflexible and outdated, making it a poor fit for managing the increasing scale of the company’s operation.
The constraints of this setup became all the more apparent as Northwest Pipe sought to settle into a new office space to head up their business.
Mr. Malone elaborated, « As we moved into this new building, we decided to go with a new phone system that we could share and manage from the headquarters, but it could be in all the cities. That way, everybody would get the same new phone system at the same time. »
That new phone system came from Wildix, provided by certified Wildix Partner Proficient Technologies.
We were looking to grow, looking to have better tech than we had in the past, and Wildix offered it, » said Mr. Malone. He also added: “Proficient has just been great since day one. When there’s some weird error that shows up, they’re always responding right away and helping us figure out the problem.”
Currently, Northwest Pipe Fittings utilizes between 150 and 160 active Wildix devices, making regular use of Collaboration as well as hardware such as WelcomeConsoles and the Vision phone.