Turn Website Visitors Into Customers With Kite
Everything You Need to Convert Prospects
WebRTC Kite is a communications widget that allows visitors to instantly message, schedule meetings, call or video chat with your team directly from your website. Never miss an opportunity again.
Stop Losing Customers to Slow Response Times
Customers abandon websites because they can’t find help quickly. Kite ensures you never miss an opportunity.
With Kite, You Can:
Add a WebRTC Kite widget to your website:
Connect visitors instantly via chat, video and screen sharing, managed through your unified communications interface
Start SMS and WhatsApp conversations:
All conversations in one unified inbox
Create a contact page:
Display team members with live presence status, avatars and click-to-call functionality directly on your website
Generate an email signature:
Generate professional signatures with contact details, social links and integrated chat and scheduling buttons
Designed for Real-Time Customer Engagement
Kite is more than just live chat; it’s a complete customer engagement solution.
Live chat and messaging:
Real-time text conversations with file sharing and chat history. Route to the right team member automatically.
Browser-based voice calls:
Let visitors call your team with one click. No phone numbers or apps required and it works directly in any browser.
Video calls:
Show products live or provide face-to-face support. Build trust with visual engagement.
Screen sharing:
Guide customers through complex processes or troubleshoot issues together with two-way screen sharing.
AI chatbot ready:
Handle after-hours inquiries and qualify leads automatically. Seamlessly hand off to human agents when needed. Smart routing works across Kite, WhatsApp and SMS based on working hours, directing conversations to AI agents, individual team members or queues.
Fully customizable:
Match your brand perfectly. Create embedded buttons or floating widgets that are designed to fit your website.
Connect Instantly with Your Customers
See how clients use the Kite widget on their websites
Convert More Visitors in Real Time
Start turning website traffic into qualified conversations today.
Simple for Visitors, Powerful for Your Team
How it works
1
Visitor clicks your WebRTC Kite widget:
Shows available team members and AI agents with photos and status. Visitors can chat with an AI agent (which escalates to humans as needed) or select a specific team member to contact.
2
Choose a communication method:
Chat for quick questions, voice for detailed discussions or video for face-to-face support, all without leaving your site.
3
Your team responds instantly:
All conversations, whether from Kite, WhatsApp, SMS or internal team chats, appear in your Wildix app. No switching between tabs or apps.
4
Convert while engaged:
Answer objections, share resources, and close deals while the customer is actively interested in your product.
How Companies Use Kite
Lead qualification and meeting scheduling
- Don't make prospects wait. Connect them instantly via Kite or WhatsApp.
- Wilma AI automatically creates CRM leads, schedules meetings and routes to the right team member.
Technical support and customer care
- Resolve issues in real-time with chat, voice, video or screen sharing.
- Faster support means happier customers and fewer tickets.
Sales and product demos
- Show your product live via video calls.
- Answer questions, demonstrate features and close deals while prospects are engaged on your site.
Ways to Use Kite
Kite can be added anywhere your customers interact with your brand, not just on your homepage.
Website widget:
Embed Kite on any page to provide instant chat, voice and video access to your team.
Call button:
Add a customizable ‘Call Us’ button or contact bubble to let users connect in one click.
Email signature integration:
Include a Kite link in your email footer so clients can start a chat or call directly from your signature.
Dedicated contact page:
Display live agent availability and presence information for quick connections.
WhatsApp and SMS integration:
Let customers contact you on their preferred channel. All messages route to your team through the same unified inbox, with smart routing based on working hours.
Meeting scheduling button:
Display real-time availability for team members and let customers book meetings instantly.
Real Results from Real Companies
Alessio Porcellati,
IT Manager,
Tempur Italia.
Tempur Italia.
“The most striking innovation introduced with the Wildix system is the new way to manage customer service: 98% of communications with customers are now realized via the live chat service present on our company website.”
Emiliano De Rossi,
Head of Telephony and UC
of the Roma Tre University
of the Roma Tre University
“Our university’s objective is to offer increasingly advanced and innovative services to our students. With Kite they can connect to a web page conveniently from home or the library, indicate which faculties they belong to, see the person available at that moment, and easily access the information.”
Michele Difrancesco,
Digital Marketing & CRM Manager,
Nital S.p.A
Nital S.p.A
“Using Kite, we have added online chat on our portals, which has in fact lightened our load of calls and reduced wait time for our clients. Thanks to the ease in accessing the Wildix communications system for our operators, we have been able to extend our hours of service and even made it possible for some operators to work from home.”
Why Businesses Choose Kite
Kite combines simplicity for visitors with powerful communication tools for your team all in one place.
All-in-one communication:
1
Chat, call, video and screen sharing available directly in the browser. Plus WhatsApp and SMS integration.
Seamless integration:
2
Fully connected with the Wildix Collaboration app with no extra logins or tools required.
Fast deployment:
3
Add WebRTC Kite to your website in minutes and start communicating instantly.
Always available:
4
24/7 functionality with AI chatbot support and mobile app connectivity.
Scalable for every team:
5
Perfect for small teams or large enterprises to expand their communication reach as their business grows.
Try Kite Now: Choose an agent
Nick Gatica
Customer Success Specialist
Valerie Myers
Demand Generation Specialist
Will Smith
Business Development Representative UK
Frequently Asked Questions
How is Kite different from other live chat widgets?
Kite goes beyond text chat by offering voice and video calls directly in the browser, fully integrated with your business phone system. No separate tools needed. Plus, it’s part of a true omnichannel solution. Manage Kite conversations alongside WhatsApp and SMS messages, all from one inbox. No separate tools needed.
Do visitors need to download anything?
No downloads required. Kite works entirely in the web browser using WebRTC technology. Visitors just click and start communicating.
Can I customize how Kite looks on my website?
Absolutely. Customize colors, positioning, agent photos and even create embedded contact buttons instead of a floating widget. Full API access for advanced customization.
How does pricing work?
For pricing information, take a look at our Plans and Pricing page.
Is there a mobile app for my team?
Yes. All Kite conversations sync with the Wildix Collaboration 7 and x-bees mobile apps, so your team can respond from anywhere.
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