SWOOP is a Dutch company which gives a second life to iPhones, iPads, Samsung smartphones, Macbooks and other electronic devices.
The company has an ecommerce website where it sells refurbished devices, that is, a used device is inspected, disassembled, tested, some parts are replaced if necessary, and then the device is resold.Pluscloud, a Wildix Partner in the Netherlands, has installed the Wildix Cloud system integrated with Kuando Busylight of Plenom.
Renata Kuijpers, a customer service agent, says it was very easy for her and her co-workers to start using Kuando Busylight integrated with Wildix system. Previously they were more prone to unwanted interruptions, since they could not see right away whether their colleagues, working in the same office, were busy on the phone. “Now it’s really easy to see the agent’s status. In the past we used to talk to each other and we didn’t see if that person was busy on the phone, talking to a customer”, explains Renata Kuijpers, “We are happy to have these lights right now”.