ipSCAPE was founded in Sydney, Australia in 2005, is a customer experience technology solution that is feature rich, highly scalable and offers powerful integration capabilities.
Designed to be simple to use, ipSCAPE is a full feature solution that can be used to improve customer experience, increase employee productivity and maximise sales conversions.
Features offered by ipSCAPE:
- Inbound contact centre / voice campaigns
- Outbound contact centre / dialler
- Web Chat
- APIs and Webhooks for integrations
- Self Service Administration
ipSCAPE offers multi-channel customer experience technology with feature-rich solutions and advanced integration capability with leading CRM and Business Intelligence applications. This functionality enables our clients to provide an exceptional customer experience in both sales and service environments and to generate strategic insights in customer management. The ipSCAPE platform also leverages AI-based technology and intelligent algorithms at the core of applications such as our Virtual Agent Voice and Predictive Dialler
ipSCAPE integration with Wildix
Wildix is the first browser-based Unified Communications and VoIP PBX, secure by design, that helps companies boost their business and increase their efficiency.
ipSCAPE’s solutions for contact centres are specifically designed to help businesses deliver greater customer service through increased control, agility and easy integration with other business-critical applications.
Companies who are using the Wildix communication system can benefit from the professional solutions for contact centres, offered by ipSCAPE. The two systems can be integrated via SIP trunking.
FCP Technologies – Wildix Partner for the integration with ipSCAPE
Founded in 2005 by one of the founders of ipSCAPE, FCP Technologies specialises in true cloud voice based solutions.
With established infrastructure, FCP provide market leading, enterprise level cloud solutions capable of delivering calls and voice services to destinations across the globe.
We offer sophisticated Cloud IVR Solutions, Cloud Telephony Services, Cloud Contact Centre, Managed Services and Consultancy in a number of specialist areas including a direct partnership with ipSCAPE.