As Q2 comes to a close and following our latest Quarterly Partner Huddle, I’m excited to share with you some key takeaways and achievements:
Welcoming New Leadership
We warmly welcome Rob Loakes as the new UK Country Manager. His extensive market experience and visionary leadership are set to usher in an era of new opportunities and growth for Wildix UK.
Wildix Wins Gold
At the Telecom 2024 Merit Awards, Wildix clinched Gold for “WebRTC” leadership, underscoring our trailblazing achievement of being the first to integrate WebRTC into UC&C as early as 2013, and Bronze for “Business Services”. These accolades reflect our unwavering commitment to advancing our UC&C solutions.
Community and Rewards
The Wildix Partner Community now features new resources and tools, including exclusive tutorials and the capability to directly sell Veesion licenses. Our enhanced order and provisioning processes are designed to fuel your growth and streamline Wildix solution usage.
Introducing Pipeline Bonus Opportunity
This quarter, we launched a pipeline bonus for sales staff providing post-demo feedback, pending Account Manager approval. This, along with PBX/systems integration into the Partner Community, demonstrates our deep commitment to your success.
Innovations & Product Highlights
In Q1, we previewed upcoming features and solutions. Today, these have been successfully implemented, demonstrating our commitment to innovation and delivering advanced products and features:
The Latest Phone Series: We’ve unveiled WelcomeConsole 5, Start 5, WorkForce 5 and the new ForcePro 5, all available through HWaaS. Designed to cater to a range of business needs, these phones signify our pledge to provide you with superior offerings.
DECT ATEX Phone: Expanding the Wildix W-AIR family, this phone is designed for explosive environments, ensuring safety and communication without compromise, set to launch in Q3 2024.
x-bees Enhancements: Our platform now boasts real-time transcription, AI chat assistance and soon, sentiment analysis and the new “Insights” feature offering a holistic approach to analyzing customer interactions.
Elevating Communication with CLASSOUND: Recent updates have introduced online DID delivery and a dedicated premium numbers CTA. Soon, we’ll expand with Mobile DIDs for voice and 2-way SMS in select European countries and Singapore, Special DIDs for SMS, permanent virtual DIDs and enhanced WhatsApp Business integration via x-bees.
Product Innovations and Updates: We’ve added Arabic language support to our Collaboration platform, expanding our global reach. Additionally, our integration with Bigin by Zoho now enables click-to-call functionality and instant call notifications from customer records, streamlining communication and enhancing efficiency.
Spotlight on x-hoppers
We are welcoming Ian Rowan as CEO for x-hoppers, his expertise is expected to significantly contribute to our global expansion efforts. We also celebrate x-hoppers’ recent accolades at the Telecom 2024 Merit Awards, including Gold for “AI Services” and Silver for “Connecting the Unconnected”.
This quarter, x-hoppers enriches retail communications with new features like headset battery level display and voice authentication for store associates. x-hoppers also recently passed the FTR (Foundational Technical Review) by AWS, which confirms that the product conforms to all the requirements of AWS. Our upcoming updates are set to enhance retail communication efficiency and innovation, including the ability to broadcast messages, a wallboard for monitoring headset battery status and detailed information on who handled a request from a Help Point, including waiting times and other relevant data.
Strategic Pricing for Future Growth
In Q1, Wildix introduced enhanced pricing packages for storage with the upgrade to WMS 6.05, delivering significant cost reductions — up to 94% on the largest bundle (CDS-5000) — and offering extended data storage times for Cloud analytics, optimizing value and efficiency.
New Phones Order Process
Partners will soon be able to order our new phone series through a deposit-based system with mandatory HWaaS conversion.
Deposit Flat Fees:
- Start 5: 70 GBP / EURO
- Workforce 5: 80 GBP / EURO
- ForcePro 5: 100 GBP / EURO
- WelcomeConsole 5: 100 GBP / EURO
Stock Deposit Reduction Based on Quantity:
- 0-9 units: 0% Discount
- 10-49 units: 5% Discount
- 50-99 units: 20% Discount
- 100+ units: 50% Discount
Marketing and Sales
Our expansion into the Middle East, coupled with our partners’ success in generating end-user leads, marks an exciting phase of growth beginning in Q2 2024. Additionally, we’ve made our E-Learning platform available to guests, further enriching your end-users learning journey. If you have yet to join the Wildix Partner Community, you are invited to register here: https://www.wildix.com/join-e-learning/, to leverage these opportunities for enhanced collaboration and growth.
Upcoming Promotions and Opportunities
This March, our “Spring into Success” promo generated 26 opportunities, a campaign rewarding sales representatives with Amazon credits for their MRR achievements. This initiative targets opportunities registered in the SFPC from March 1-31 that reach a “closed won” status by the end of 2024. To be eligible, sales representatives must maintain at least a $50 MRR for three consecutive months on deals that have successfully closed.
Additionally, we’ve announced an exclusive chance for partners who missed their 2023 HWaaS MRR goals to test the latest phones at no upfront cost. Eligibility requires a commitment to boost HWaaS-based MRR in H1 2024 beyond December 2023 figures.
These initiatives are designed to enhance your sales strategies and promote MRR growth, leveraging the latest in our technology suite. We’re eager to support your efforts and celebrate the successes these opportunities will bring.
Q1 Partner Congratulations
Let’s give a big congratulations to the top 5 performing partners in Q1:
- 1st Place: ARO Tech
- 2nd Place: Tailor Made Technologies
- 3rd Place: Wavenet
- 4th Place: SolaaS
- 5th Place: SCG Midlands
Congratulations again for all your hard work!
As we advance into Q2, let’s leverage these updates and opportunities to make it our most successful quarter yet. Thank you for your continuous partnership and commitment to excellence.