Wildix are pleased to announce that we won the Contact Centre Vendor Award at Comms Business Awards 2022 at Royal Lancaster, London on July 21st 2022.
x-caracal, the first contact centre analytics tool enabling you to monitor in real-time the quality of your interactions with leads and customers and stay in control of your business, was recognised with this prestigious award to the greatest delight of all at Wildix.
The judges commented: “Wildix combines a great product with investment in its channel to enable partners to sell value on”.
Ian Rowan, Senior Channel Manager at Wildix said: “x-caracal by Wildix is a modern solution to a modern problem. No longer are the teams centralised, and no longer is the team a bank of agents being force-fed calls and treated like battery chickens as once was the case. Our contact centre as a UCaaS offering is simple and fully integrated into a single user interface. We are not the biggest and most complex product in the world but we understand the modern workforce and how this has evolved in just a few years.”
Senior Channel Manager at Wildix
To learn more about the Awards Final, please, visit Comms Business