Wildix for Hotels and
Hospitality industry

WILDIX VERTICAL SOLUTIONS FOR HOTELS

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Hotels often have to face problems owing to inefficient processes, related to the old infrastructure, but not only.
The core of the problem is simply the lack of high-tech and automated tools that could meet the needs of the hospitality market.

Strong customer service and efficient communication within the team are the key points.

  • How much time wasted while trying to reach the staff on different stores of the hotel or in the conference hall?
  • How many resources are involved in different booking centers for reservations management?
  • How many opportunities are lost due to the poor customer service?

Wildix Hotel solution is designed to solve these problems.

The Wildix Hotel PBX and VoIP phones empowered with Unified Communications, provide you with the complete set of tools for internal and external communication management, thanks to its integration with FIAS protocol and with the most common hotel management software.

In addition, Wildix System supports fax management via email and ensures your mobility and availability thanks to smartphone apps for iOS and Android.

BOOKING CENTERS

The booking centers report a significant increase on service quality and at the same time, reduction of resources involved.
Thanks to WMS network, remote offices can be connected to the same corporate intra-network, which allows you to manage the calls either on-site or remotely, and to achieve considerable cost savings on internal and also on external calls, thanks to multi-operator lines management.

INTEGRATION WITH FIAS

Thanks to Wildix WebAPIs, Wildix PBX features are integrated into the most common hotel management systems that implement FIAS protocol.

Features supported: Check in, Check out, Charging of services, Wake up calls

WILDIX KITE:
THE MOST SIMPLE WAY FOR YOUR CUSTOMERS TO CONTACT YOU

Wildix Kite provides an instant and efficient way to contact the Hotel. Kite service can be integrated into any website to allow the customer to securely contact an operator or the Hotel booking center via chat, call or video.

The customer can access the Kite service directly from the website, while continuing to navigate the website.

Learn more about Wildix Kite

Mobility

Wildix Mobility ensures your full availability and reachability. Wildix Mobile Applications for iOS and Android make it much easier to stay in contact and minimize the risk of missing an important call.

Multisite

Leverage the power of WMS Network to ensure the centralized management of a chain of hotels, even those situated in different countries.

WILDIX PBX OFFERS THE FOLLOWING SERVICES

  • Check in and check out
  • Wake up calls
  • Request to make up the room
  • Call reporting and analysis of call activity
  • Calls history
  • Printing of charges for calls per room*

This set of features is managed from a dedicated webpage accessible via the browser, and does not require installation of any client, eliminating in this way the compatibility issues with different devices or OS (Windows, Mac, Linux).

*available in the next releases

Here are the testimonials of some of our customers

Parco San Marco Lifestyle Beach Resort

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Ròseo Hotels, Hotel Leon d’oro, Verona

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WHITE PAPER

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“The 5 rules for choosing the right Unified Communications solution for your hotel.”

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