Technical Support Engineer | WILDIX UKRAINE (ODESSA)

Wildix is looking for a Technical Support Engineer in Odessa who speaks fluent English.

Required Skills:

  • Knowledge of English (min B2);
  • An experienced PC user;
  • Experience in problem analysis and resolution, previous experience in technical assistance / help desk is an advantage;
  • Strong communication, technical and analytical skills;
  • Quick learner, eager to learn new products and technologies;
  • Team player with high level of dedication and commitment;
  • Experience with IP-PBX’s, VoIP protocols and knowledge of wireshark is an advantage.

Primary Responsibilities:

  • Respond to support queries by phone, email, chat, ticketing system in English;
  • Advise customers on the proper use of the product;
  • Identify, analyze and troubleshoot technical issues to provide help in timely manner;
  • Work in collaboration with other members of Technical Support Team and our R&D team.

We Offer:

  • Paid lunch and vacations;
  • Possibility to travel for business to countries;
  • Working hours: Monday through Friday, 10am- 7pm (lunch break: 2pm-3pm).

After successful initial interview in English, please be prepared to have an interview on the basic understanding of the following concepts: DHCP, DNS, NTP, difference between TCP/UDP, between LAN/WAN, Internet, NAT router, firewall, switch, VoIP (SIP, RTP).

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Odessa – Bunina St, 10
Business Center Marine-1
0487340658

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