VTECRM is specially designed for Customer Driven companies operating in different industries: hospitality, real estate, retail, software designers, wholesale business, etc, as it helps to improve customer management and customer communication, to plan and organize the work activities. VTECRM provides efficient tools for managing the business processes at 360°. Available on-premise or in the cloud, VTECRM offers customizable modules for different needs (helpdesk, telemarketing, sales) and integrates with the company’s business tools (ERP, Ecommerce sites, Mail Server, E-mail client, Business intelligence).
- Customer management: multi-site management (hierarchy of accounts), events history (activities and communications), post-sale management, campaigns creation on existing customers, quotes and orders management.
- Sales management: quotes, orders, products and product lines management.
- Customer communication: VTE webmail, mass messaging, custom email templates, multi upload of email attachments, SMS and fax sending and mass sending, possibility to enable a reserved customer area (Customer Portal).
- Customer service: ticketing management (requests management and track of resolution process), SLA management, possibility to enable a reserved customer area (Customer Portal), customer satisfaction surveys and statistics.
- Agenda management: Google-like calendar (shared and private), events management, customizable modules for each user, VTE webmail, reporting, documents management.
- Advanced modules: geolocation, surveys, courses, telemarketing, mail query and many others.
Wildix CTIconnect PRO integration:
- Set up your activity status
- Incoming call pop-ups
- Calls history
- Possibility to use the Collaboration embedded into the homepage of the application