{"id":8183746,"date":"2026-02-05T09:28:46","date_gmt":"2026-02-05T08:28:46","guid":{"rendered":"https:\/\/www.wildix.com\/?post_type=case-studies&#038;p=8183746"},"modified":"2026-02-05T09:29:38","modified_gmt":"2026-02-05T08:29:38","slug":"kiris-hotel-comunicazione-cloud-hospitality","status":"publish","type":"case-studies","link":"https:\/\/www.wildix.com\/it\/case-studies\/kiris-hotel-comunicazione-cloud-hospitality\/","title":{"rendered":"Kiris Hotel riduce dell&#8217;83% le\u00a0chiamate perse con\u00a0la\u00a0comunicazione cloud\u00a0Wildix"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"8183746\" class=\"elementor elementor-8183746\" data-elementor-post-type=\"case-studies\">\n\t\t\t\t<div class=\"elementor-element elementor-element-47dae32 e-flex e-con-boxed e-con e-child\" data-id=\"47dae32\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e54dfe elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"3e54dfe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1f5bd53 e-flex e-con-boxed e-con e-child\" data-id=\"1f5bd53\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d167781 e-con-full e-flex e-con e-child\" data-id=\"d167781\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-86f24e8 elementor-widget elementor-widget-image\" data-id=\"86f24e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"474\" height=\"474\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/02\/Kiris-Hotel-logo.webp\" class=\"attachment-full size-full wp-image-8183748\" alt=\"Kiris Hotel logo\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/02\/Kiris-Hotel-logo.webp 474w, https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/02\/Kiris-Hotel-logo-300x300.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/02\/Kiris-Hotel-logo-150x150.webp 150w\" sizes=\"(max-width: 474px) 100vw, 474px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-92eedc4 e-con-full e-flex e-con e-child\" data-id=\"92eedc4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-302e27c elementor-widget elementor-widget-text-editor\" data-id=\"302e27c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tKiris Hotel \u00e8 una struttura alberghiera italiana orientata all&#8217;ospitalit\u00e0 di qualit\u00e0, con un forte focus sull&#8217;esperienza dell&#8217;ospite e sull&#8217;efficienza operativa. L\u2019hotel accoglie sia viaggiatori leisure sia business, offrendo servizi pensati per garantire comfort, rapidit\u00e0 di risposta e continuit\u00e0 del servizio in ogni fase del\u00a0soggiorno.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef443e9 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"ef443e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-eba3a8f e-flex e-con-boxed e-con e-child\" data-id=\"eba3a8f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-05a08cb elementor-widget elementor-widget-heading\" data-id=\"05a08cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Esigenza \/ problema del cliente<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-95b56fe elementor-widget elementor-widget-text-editor\" data-id=\"95b56fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tNel settore alberghiero, la differenza tra un&#8217;esperienza positiva e una recensione negativa si gioca spesso su pochi secondi. Una chiamata senza risposta o una richiesta che rimbalza tra reparti pu\u00f2 avere un impatto diretto sulla percezione del\u00a0brand.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62502be elementor-widget elementor-widget-text-editor\" data-id=\"62502be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tPer il Kiris Hotel, la comunicazione interna era fortemente dipendente da infrastrutture fisiche e dalla rete locale. Questo approccio rendeva l&#8217;operativit\u00e0 vulnerabile a guasti, interruzioni e all&#8217;assenza di singole postazioni o persone, un rischio particolarmente elevato in un contesto caratterizzato da stagionalit\u00e0 e turnover del\u00a0personale.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3170fbf elementor-widget elementor-widget-text-editor\" data-id=\"3170fbf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tPrima dell&#8217;intervento, la struttura registrava:\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-547f617 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"547f617\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">un'elevata percentuale di chiamate perse in\u00a0reception<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">tempi di ripristino lunghi in caso di problemi tecnici<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">difficolt\u00e0 nel garantire continuit\u00e0 operativa e coordinamento tra\u00a0reparti<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cff1d2 elementor-widget elementor-widget-text-editor\" data-id=\"5cff1d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tIn un hotel, una chiamata senza risposta non \u00e8 solo un disservizio: \u00e8\u00a0un&#8217;opportunit\u00e0 persa e un potenziale danno\u00a0d&#8217;immagine.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c1ffe44 elementor-widget elementor-widget-heading\" data-id=\"c1ffe44\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Soluzione adottata<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-01d3ac1 elementor-widget elementor-widget-text-editor\" data-id=\"01d3ac1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tWildix Unified Communications\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b0dccf elementor-widget elementor-widget-text-editor\" data-id=\"6b0dccf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tKiris Hotel ha scelto di ripensare completamente il proprio modello di comunicazione adottando una piattaforma di Unified Communication Wildix in\u00a0cloud.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c6d146 elementor-widget elementor-widget-text-editor\" data-id=\"5c6d146\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLa soluzione ha\u00a0permesso\u00a0di:\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f16fc50 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"f16fc50\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">eliminare la dipendenza da singole postazioni fisiche<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">gestire le chiamate da pi\u00f9 reparti e dispositivi<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">instradare automaticamente le chiamate verso le risorse disponibili<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">migliorare la comunicazione interna tramite presenza, chat e softphone<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">garantire tracciabilit\u00e0 e storico delle comunicazioni<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45a0c1e elementor-widget elementor-widget-text-editor\" data-id=\"45a0c1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tGrazie a code intelligenti e regole di instradamento avanzate, ogni chiamata viene gestita in modo efficiente, riducendo drasticamente il rischio di chiamate perse e migliorando la reattivit\u00e0 del\u00a0servizio.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45bf1a4 elementor-widget elementor-widget-heading\" data-id=\"45bf1a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Prodotti \/ dispositivi installati<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d92594f elementor-widget elementor-widget-text-editor\" data-id=\"d92594f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tWildix R\u2011Start\u20115\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d626ada elementor-widget elementor-widget-text-editor\" data-id=\"d626ada\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tTelefono VoIP essenziale per aree condivise, ideale per postazioni operative con esigenze di\u00a0base.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3fdff54 elementor-widget elementor-widget-text-editor\" data-id=\"3fdff54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tWildix R-WelcomeConsole5\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a3d678 elementor-widget elementor-widget-text-editor\" data-id=\"1a3d678\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tTelefono da reception progettato per la gestione di alti volumi di chiamate, con monitoraggio avanzato degli\u00a0interni.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5954446 elementor-widget elementor-widget-text-editor\" data-id=\"5954446\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tWildix R\u2011Wi\u2011One\u20111\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-516f882 elementor-widget elementor-widget-text-editor\" data-id=\"516f882\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tTelefono Wi-Fi portatile per il personale in movimento, che consente di rispondere alle chiamate ovunque nella\u00a0struttura.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc3cf0e elementor-widget elementor-widget-heading\" data-id=\"fc3cf0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Risultati ottenuti (dati e KPI)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f782843 elementor-widget elementor-widget-text-editor\" data-id=\"f782843\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tIl passaggio al modello cloud ha generato benefici misurabili sia in termini di esperienza ospite sia di efficienza\u00a0operativa.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed57a3a elementor-widget elementor-widget-text-editor\" data-id=\"ed57a3a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<table>\n<tbody>\n<tr>\n<td><b>KPI<\/b><\/td>\n<td><b>Prima<\/b><\/td>\n<td><b>Dopo Wildix<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Percentuale di camere operative<\/span><\/td>\n<td><span style=\"font-weight: 400;\">92%<\/span><\/td>\n<td><span style=\"font-weight: 400;\">99,8%<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Tempo medio di ripristino<\/span><\/td>\n<td><span style=\"font-weight: 400;\">24\u201348 ore<\/span><\/td>\n<td><span style=\"font-weight: 400;\">&lt; 1 ora<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Chiamate perse in reception<\/span><\/td>\n<td><span style=\"font-weight: 400;\">~18%<\/span><\/td>\n<td><span style=\"font-weight: 400;\">&lt; 3%<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Soddisfazione ospite<\/span><\/td>\n<td><span style=\"font-weight: 400;\">7,2\/10<\/span><\/td>\n<td><span style=\"font-weight: 400;\">8,8\/10<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c819681 elementor-widget elementor-widget-text-editor\" data-id=\"c819681\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tRisultati chiave:\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a9493ad elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"a9493ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\u221283% di chiamate perse in\u00a0reception<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Riduzione drastica dei\u00a0tempi di\u00a0inattivit\u00e0<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Migliore coordinamento tra\u00a0reparti<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Incremento significativo della soddisfazione degli\u00a0ospiti<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-85ac80e elementor-widget elementor-widget-heading\" data-id=\"85ac80e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Valore per il business<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-baa842d elementor-widget elementor-widget-text-editor\" data-id=\"baa842d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tGrazie a Wildix, Kiris\u00a0Hotel oggi pu\u00f2 contare su un&#8217;organizzazione pi\u00f9 flessibile e resiliente, in grado di rispondere rapidamente alle richieste degli ospiti e di mantenere un&#8217;esperienza coerente su tutti i punti di\u00a0contatto.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df8fcb0 elementor-widget elementor-widget-text-editor\" data-id=\"df8fcb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tQuesto progetto dimostra come la comunicazione cloud per hotel non sia solo una scelta tecnologica, ma una leva strategica per proteggere il valore pi\u00f9 importante di una struttura ricettiva: il\u00a0tempo dell&#8217;ospite e la serenit\u00e0 dello\u00a0staff.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f64206 testimonials-block elementor-widget elementor-widget-testimonial\" data-id=\"3f64206\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"testimonial.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-wrapper\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-content\">Da quando abbiamo adottato Wildix Cloud, le chiamate perse in reception sono calate del\u00a083%, i\u00a0tempi di ripristino sono scesi a meno di un'ora e la soddisfazione degli ospiti \u00e8 passata da\u00a07,2 a\u00a08,8 su\u00a010.<\/div>\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0273617 gallery-spacing-custom elementor-widget elementor-widget-image-gallery\" data-id=\"0273617\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-gallery.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-gallery\">\n\t\t\t<div id='gallery-1' class='gallery galleryid-8183746 gallery-columns-4 gallery-size-full'><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"0273617\" data-elementor-lightbox-title=\"Kiris Hotel - Case study - 01\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODE4Mzc3NiwidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI2XC8wMlwvS2lyaXMtSG90ZWwtQ2FzZS1zdHVkeS0wMS53ZWJwIiwic2xpZGVzaG93IjoiMDI3MzYxNyJ9\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/02\/Kiris-Hotel-Case-study-01.webp'><img width=\"1200\" height=\"800\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/02\/Kiris-Hotel-Case-study-01.webp\" class=\"attachment-full size-full\" alt=\"Kiris Hotel - Case study - 01\" decoding=\"async\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/02\/Kiris-Hotel-Case-study-01.webp 1200w, https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/02\/Kiris-Hotel-Case-study-01-300x200.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/02\/Kiris-Hotel-Case-study-01-1024x683.webp 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/02\/Kiris-Hotel-Case-study-01-768x512.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"0273617\" data-elementor-lightbox-title=\"Kiris Hotel - Case study - 02\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODE4Mzc4MywidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI2XC8wMlwvS2lyaXMtSG90ZWwtQ2FzZS1zdHVkeS0wMi53ZWJwIiwic2xpZGVzaG93IjoiMDI3MzYxNyJ9\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/02\/Kiris-Hotel-Case-study-02.webp'><img width=\"1200\" height=\"800\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/02\/Kiris-Hotel-Case-study-02.webp\" class=\"attachment-full size-full\" alt=\"Kiris Hotel - Case study - 02\" decoding=\"async\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/02\/Kiris-Hotel-Case-study-02.webp 1200w, https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/02\/Kiris-Hotel-Case-study-02-300x200.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/02\/Kiris-Hotel-Case-study-02-1024x683.webp 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/02\/Kiris-Hotel-Case-study-02-768x512.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"0273617\" data-elementor-lightbox-title=\"Kiris Hotel - Case study - 03\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODE4Mzc5MCwidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI2XC8wMlwvS2lyaXMtSG90ZWwtQ2FzZS1zdHVkeS0wMy53ZWJwIiwic2xpZGVzaG93IjoiMDI3MzYxNyJ9\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/02\/Kiris-Hotel-Case-study-03.webp'><img loading=\"lazy\" width=\"1200\" height=\"800\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/02\/Kiris-Hotel-Case-study-03.webp\" class=\"attachment-full size-full\" alt=\"Kiris Hotel - Case study - 03\" decoding=\"async\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/02\/Kiris-Hotel-Case-study-03.webp 1200w, https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/02\/Kiris-Hotel-Case-study-03-300x200.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/02\/Kiris-Hotel-Case-study-03-1024x683.webp 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/02\/Kiris-Hotel-Case-study-03-768x512.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"0273617\" data-elementor-lightbox-title=\"Kiris Hotel - Case study - 04\" 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https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/02\/Kiris-Hotel-Case-study-05-300x200.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/02\/Kiris-Hotel-Case-study-05-1024x683.webp 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/02\/Kiris-Hotel-Case-study-05-768x512.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"0273617\" data-elementor-lightbox-title=\"Kiris Hotel - Case study - 06\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODE4MzgxMSwidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI2XC8wMlwvS2lyaXMtSG90ZWwtQ2FzZS1zdHVkeS0wNi53ZWJwIiwic2xpZGVzaG93IjoiMDI3MzYxNyJ9\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/02\/Kiris-Hotel-Case-study-06.webp'><img loading=\"lazy\" width=\"1200\" height=\"800\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/02\/Kiris-Hotel-Case-study-06.webp\" class=\"attachment-full size-full\" alt=\"Kiris Hotel - Case study - 06\" decoding=\"async\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/02\/Kiris-Hotel-Case-study-06.webp 1200w, https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/02\/Kiris-Hotel-Case-study-06-300x200.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/02\/Kiris-Hotel-Case-study-06-1024x683.webp 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/02\/Kiris-Hotel-Case-study-06-768x512.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"0273617\" data-elementor-lightbox-title=\"Kiris Hotel - Case study - 07\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODE4MzgxOCwidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI2XC8wMlwvS2lyaXMtSG90ZWwtQ2FzZS1zdHVkeS0wNy53ZWJwIiwic2xpZGVzaG93IjoiMDI3MzYxNyJ9\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/02\/Kiris-Hotel-Case-study-07.webp'><img loading=\"lazy\" width=\"1200\" height=\"800\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/02\/Kiris-Hotel-Case-study-07.webp\" class=\"attachment-full size-full\" alt=\"Kiris Hotel - Case study - 07\" decoding=\"async\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/02\/Kiris-Hotel-Case-study-07.webp 1200w, https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/02\/Kiris-Hotel-Case-study-07-300x200.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/02\/Kiris-Hotel-Case-study-07-1024x683.webp 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/02\/Kiris-Hotel-Case-study-07-768x512.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"0273617\" data-elementor-lightbox-title=\"Kiris Hotel - Case study - 08\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODE4MzgyNSwidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI2XC8wMlwvS2lyaXMtSG90ZWwtQ2FzZS1zdHVkeS0wOC53ZWJwIiwic2xpZGVzaG93IjoiMDI3MzYxNyJ9\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/02\/Kiris-Hotel-Case-study-08.webp'><img loading=\"lazy\" width=\"1200\" height=\"800\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/02\/Kiris-Hotel-Case-study-08.webp\" class=\"attachment-full size-full\" alt=\"\" decoding=\"async\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2026\/02\/Kiris-Hotel-Case-study-08.webp 1200w, 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Esigenza \/ problema del cliente Nel settore alberghiero, la differenza tra [&hellip;]<\/p>\n","protected":false},"featured_media":8183762,"template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_jet_sm_ready_style":"","_jet_sm_style":"","_jet_sm_controls_values":"","_jet_sm_fonts_collection":"","_jet_sm_fonts_links":"","footnotes":""},"case_study_industry":[831],"case_study_region":[908],"case_study_size":[921],"class_list":["post-8183746","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry","case_study_industry-tourism-it","case_study_region-italy-es","case_study_size-50-250-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Comunicazione Cloud per Hotel: Case Study Kiris Hotel\u00a0| Wildix<\/title>\n<meta name=\"description\" content=\"Come Kiris Hotel ha ridotto dell&#039;83% le chiamate perse e migliorato la soddisfazione ospite con Wildix Cloud. 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L\u2019hotel accoglie sia viaggiatori leisure sia business, offrendo servizi pensati per garantire comfort, rapidit\u00e0 di risposta e continuit\u00e0 del servizio in ogni fase del\u00a0soggiorno. Esigenza \/ problema del cliente Nel settore alberghiero, la differenza tra un\u2019esperienza positiva e una recensione negativa si gioca spesso su pochi secondi. Una chiamata senza risposta o una richiesta che rimbalza tra reparti pu\u00f2 avere un impatto diretto sulla percezione del\u00a0brand. Per il Kiris Hotel, la comunicazione interna era fortemente dipendente da infrastrutture fisiche e dalla rete locale. Questo approccio rendeva l\u2019operativit\u00e0 vulnerabile a guasti, interruzioni e all\u2019assenza di singole postazioni o persone, un rischio particolarmente elevato in un contesto caratterizzato da stagionalit\u00e0 e turnover del\u00a0personale. Prima dell\u2019intervento, la struttura registrava: un'elevata percentuale di chiamate perse in\u00a0reception tempi di ripristino lunghi in caso di problemi tecnici difficolt\u00e0 nel garantire continuit\u00e0 operativa e coordinamento tra\u00a0reparti In un hotel, una chiamata senza risposta non \u00e8 solo un disservizio: \u00e8\u00a0un\u2019opportunit\u00e0 persa e un potenziale danno\u00a0d\u2019immagine. Soluzione adottata Wildix Unified Communications Kiris Hotel ha scelto di ripensare completamente il proprio modello di comunicazione adottando una piattaforma di Unified Communication Wildix in\u00a0cloud. La soluzione ha\u00a0permesso\u00a0di: eliminare la dipendenza da singole postazioni fisiche gestire le chiamate da pi\u00f9 reparti e dispositivi instradare automaticamente le chiamate verso le risorse disponibili migliorare la comunicazione interna tramite presenza, chat e softphone garantire tracciabilit\u00e0 e storico delle comunicazioni Grazie a code intelligenti e regole di instradamento avanzate, ogni chiamata viene gestita in modo efficiente, riducendo drasticamente il rischio di chiamate perse e migliorando la reattivit\u00e0 del\u00a0servizio. Prodotti \/ dispositivi installati Wildix R\u2011Start\u20115 Telefono VoIP essenziale per aree condivise, ideale per postazioni operative con esigenze di\u00a0base. Wildix R-WelcomeConsole5 Telefono da reception progettato per la gestione di alti volumi di chiamate, con monitoraggio avanzato degli\u00a0interni. Wildix R\u2011Wi\u2011One\u20111 Telefono Wi-Fi portatile per il personale in movimento, che consente di rispondere alle chiamate ovunque nella\u00a0struttura. Risultati ottenuti (dati e KPI) Il passaggio al modello cloud ha generato benefici misurabili sia in termini di esperienza ospite sia di efficienza\u00a0operativa. KPI Prima Dopo Wildix Percentuale di camere operative 92% 99,8% Tempo medio di ripristino 24\u201348 ore < 1 ora Chiamate perse in reception ~18% < 3% Soddisfazione ospite 7,2\/10 8,8\/10 Risultati chiave: \u221283% di chiamate perse in\u00a0reception Riduzione drastica dei\u00a0tempi di\u00a0inattivit\u00e0 Migliore coordinamento tra\u00a0reparti Incremento significativo della soddisfazione degli\u00a0ospiti Valore per il business Grazie a Wildix, Kiris\u00a0Hotel oggi pu\u00f2 contare su un\u2019organizzazione pi\u00f9 flessibile e resiliente, in grado di rispondere rapidamente alle richieste degli ospiti e di mantenere un\u2019esperienza coerente su tutti i punti di\u00a0contatto. Questo progetto dimostra come la comunicazione cloud per hotel non sia solo una scelta tecnologica, ma una leva strategica per proteggere il valore pi\u00f9 importante di una struttura ricettiva: il\u00a0tempo dell\u2019ospite e la serenit\u00e0 dello\u00a0staff. 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