{"id":8158656,"date":"2025-06-05T22:08:05","date_gmt":"2025-06-05T20:08:05","guid":{"rendered":"https:\/\/www.wildix.com\/case-studies\/comunicaciones-sanitarias-transinsa-wildix\/"},"modified":"2025-11-12T12:35:00","modified_gmt":"2025-11-12T11:35:00","slug":"transinsa-healthcare-communications-wildix","status":"publish","type":"case-studies","link":"https:\/\/www.wildix.com\/it\/case-studies\/transinsa-healthcare-communications-wildix\/","title":{"rendered":"Transinsa migliora l&#8217;assistenza ai\u00a0pazienti con\u00a0Wildix e\u00a0IPCOM"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"8158656\" class=\"elementor elementor-8158656 elementor-8142975\" data-elementor-post-type=\"case-studies\">\n\t\t\t\t<div class=\"elementor-element elementor-element-473f3e0 e-flex e-con-boxed e-con e-child\" data-id=\"473f3e0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45f01fc elementor-widget elementor-widget-heading\" data-id=\"45f01fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Transinsa gestisce le\u00a0chiamate critiche in\u00a0tempo reale con\u00a0l'IA e agenti virtuali, riducendo le\u00a0chiamate perse e i\u00a0tempi di\u00a0attesa grazie a\u00a0Wildix<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c323cd8 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"c323cd8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-60fdc1c e-flex e-con-boxed e-con e-child\" data-id=\"60fdc1c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8162f64 e-con-full e-flex e-con e-child\" data-id=\"8162f64\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ff23b3 elementor-widget elementor-widget-image\" data-id=\"7ff23b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"600\" height=\"220\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-logo.webp\" class=\"attachment-full size-full wp-image-8142988\" alt=\"Transinsa-logo\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-logo.webp 600w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-logo-300x110.webp 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-496c296 e-con-full e-flex e-con e-child\" data-id=\"496c296\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-652a68a elementor-widget elementor-widget-text-editor\" data-id=\"652a68a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tTransinsa \u00e8 un&#8217;azienda specializzata nel\u00a0trasporto sanitario in Asturias, attiva da oltre 30\u00a0anni nella regione. Dispone di una flotta di pi\u00f9 di\u00a0300\u00a0veicoli, conta 500\u00a0dipendenti e gestisce una media di 1.000\u00a0servizi giornalieri. \u00c8\u00a0concessionaria del\u00a0servizio di trasporto pazienti per il\u00a0Servizio Sanitario Asturiano, occupandosi sia dei servizi di\u00a0emergenza che del trasporto programmato di\u00a0pazienti, per\u00a0enti pubblici e\u00a0privati.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-752f9cb elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"752f9cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9c9b660 e-flex e-con-boxed e-con e-child\" data-id=\"9c9b660\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c45d956 elementor-widget elementor-widget-text-editor\" data-id=\"c45d956\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tTransinsa gestisce un centro di\u00a0coordinamento centrale per le\u00a0ambulanze, da\u00a0cui organizza la\u00a0distribuzione quotidiana dei servizi di\u00a0trasporto programmato, che\u00a0rappresentano il\u00a075% delle sue attivit\u00e0. Si\u00a0tratta di un servizio essenziale per i cittadini, per cui mantenere una comunicazione fluida, professionale e completamente trasparente \u00e8\u00a0fondamentale.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0c6d9ca elementor-widget elementor-widget-heading\" data-id=\"0c6d9ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">La grande sfida: coordinare chiamate critiche e migliorare l'esperienza del\u00a0paziente<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75cdd2d elementor-widget elementor-widget-text-editor\" data-id=\"75cdd2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tRecentemente, Transinsa ha individuato la\u00a0sua principale sfida: <b>migliorare i canali informativi<\/b>, sia\u00a0nei confronti dei pazienti che delle entit\u00e0 con cui collabora quotidianamente, per\u00a0rafforzare le relazioni e migliorare la\u00a0qualit\u00e0 del servizio grazie a una coordinazione efficiente dei\u00a0servizi\u00a0erogati.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-255bc7d testimonials-block elementor-widget elementor-widget-testimonial\" data-id=\"255bc7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"testimonial.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-wrapper\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-content\">Il\u00a0nostro problema era che agiamo come centro di\u00a0coordinamento, non\u00a0come un\u00a0semplice call center, quindi distribuire equamente il\u00a0carico di\u00a0lavoro tra gli operatori era molto complicato per\u00a0noi. Con\u00a0la\u00a0nuova applicazione x\u2011bees, siamo riusciti a\u00a0ridurre i tempi di\u00a0attesa e anche a\u00a0diminuire le\u00a0chiamate\u00a0perse.<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-testimonial-meta elementor-has-image elementor-testimonial-image-position-aside\">\n\t\t\t\t<div class=\"elementor-testimonial-meta-inner\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-image\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Eva-Salas-Transinsa-150x150.webp\" class=\"attachment-thumbnail size-thumbnail wp-image-8143011\" alt=\"Eva Salas, Transinsa\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Eva-Salas-Transinsa-150x150.webp 150w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Eva-Salas-Transinsa-300x300.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Eva-Salas-Transinsa.webp 600w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-name\">Eva Salas<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-job\">Controller del\u00a0Centro di\u00a0Coordinamento Ambulanze<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-814e665 elementor-widget elementor-widget-text-editor\" data-id=\"814e665\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tPoich\u00e9 il servizio offerto \u00e8 urgente ed\u00a0essenziale, Transinsa affronta quotidianamente situazioni critiche in\u00a0cui i\u00a0tempi di\u00a0risposta sono determinanti. Offrire una\u00a0risposta immediata era la\u00a0loro priorit\u00e0 principale; come\u00a0sottolinea Eva\u00a0Salas: &#8220;Abbiamo deciso di\u00a0<b>implementare la\u00a0priorit\u00e0 nelle code di\u00a0chiamata in\u00a0base al\u00a0livello di\u00a0urgenza<\/b>, e\u00a0ogni operatore pu\u00f2 rispondere alle chiamate in\u00a0cui \u00e8\u00a0pi\u00f9 specializzato. In\u00a0questo modo abbiamo migliorato il\u00a0flusso delle chiamate e\u00a0l&#8217;assistenza ai\u00a0pazienti&#8221;.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d54e36a elementor-widget elementor-widget-heading\" data-id=\"d54e36a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Un PBX intelligente con\u00a0intelligenza artificiale e gestione dinamica delle\u00a0code<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff0421d elementor-widget elementor-widget-text-editor\" data-id=\"ff0421d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tPrima di\u00a0implementare il\u00a0nuovo canale di\u00a0comunicazione, Transinsa si \u00e8\u00a0posta alcune domande: Chi\u00a0ci chiama e perch\u00e9 ci chiama? Da\u00a0questa riflessione, si\u00a0sono resi conto che il\u00a0loro centralino fisico era ormai obsoleto e avevano bisogno di\u00a0una soluzione in\u00a0grado di\u00a0rispondere alle esigenze e agli sviluppi\u00a0attuali.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e2931b elementor-widget elementor-widget-text-editor\" data-id=\"5e2931b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tI principali servizi attualmente utilizzati da\u00a0Transinsa sono quelli che integrano l&#8217;intelligenza artificiale applicata alle chiamate. Come afferma Fernando\u00a0Benavides, Responsabile Operativo e Coordinatore del\u00a0Centro di\u00a0Coordinamento Transinsa: &#8220;Fino ad ora, con\u00a0il\u00a0nostro centralino, tutto questo non era possibile, e\u00a0<b>x\u2011bees ci ha fornito lo\u00a0strumento per\u00a0creare un\u00a0riepilogo abbastanza accurato della chiamata<\/b>, degli obiettivi discussi e\u00a0di un\u00a0piano di\u00a0azione successivo. Questo ha cambiato completamente il\u00a0nostro approccio nella gestione delle chiamate che riceviamo\u00a0quotidianamente&#8221;.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-242e5f9 elementor-widget elementor-widget-text-editor\" data-id=\"242e5f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tGrazie a Wildix, Transinsa ha migliorato in\u00a0modo esponenziale la\u00a0propria produttivit\u00e0. Da\u00a0un\u00a0lato, ha\u00a0ottenuto una\u00a0<b>distribuzione pi\u00f9 equa delle chiamate tra gli operatori<\/b>, cosa\u00a0prima\u00a0impossibile.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c241e2 elementor-widget elementor-widget-text-editor\" data-id=\"4c241e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tDall&#8217;altro, ha\u00a0affrontato un\u00a0tema molto importante: le\u00a0<b>chiamate perse<\/b>. Fernando\u00a0Benavides fornisce un\u00a0esempio concreto: &#8220;Con\u00a0Wildix, in\u00a0un\u00a0solo mese siamo passati dal\u00a018% di\u00a0chiamate perse (che\u00a0a\u00a0volte era difficile misurare con precisione, o\u00a0addirittura poteva essere pi\u00f9 alto) al\u00a0solo 7% di\u00a0questo mese. Il\u00a0miglioramento \u00e8\u00a0stato\u00a0incredibile&#8221;.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df63675 testimonials-block elementor-widget elementor-widget-testimonial\" data-id=\"df63675\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"testimonial.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-wrapper\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-content\">Fino ad ora, con\u00a0il\u00a0centralino che avevamo, l'intelligenza artificiale non esisteva, e\u00a0x\u2011bees ci ha fornito lo\u00a0strumento per\u00a0creare un\u00a0riepilogo abbastanza accurato della chiamata stessa, degli obiettivi discussi durante la\u00a0conversazione e di un\u00a0piano d'azione da\u00a0seguire. Questo ha cambiato completamente il\u00a0nostro approccio nella gestione delle chiamate che riceviamo\u00a0regolarmente.<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-testimonial-meta elementor-has-image elementor-testimonial-image-position-aside\">\n\t\t\t\t<div class=\"elementor-testimonial-meta-inner\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-image\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Fernando-Benavides-Transinsa-150x150.webp\" class=\"attachment-thumbnail size-thumbnail wp-image-8143018\" alt=\"Fernando Benavides, Transinsa\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Fernando-Benavides-Transinsa-150x150.webp 150w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Fernando-Benavides-Transinsa-300x300.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Fernando-Benavides-Transinsa.webp 600w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-name\">Fernando Benavides<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-job\">Responsabile Operativo e Coordinatore del\u00a0Centro di\u00a0Coordinamento Transinsa<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9122636 elementor-widget elementor-widget-heading\" data-id=\"9122636\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Un supporto costante con\u00a0IPCom\u00a0Asturias, Partner\u00a0Gold di\u00a0Wildix<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c9aa958 elementor-widget elementor-widget-text-editor\" data-id=\"c9aa958\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tWildix ha adattato ciascuna delle sue soluzioni alle esigenze di\u00a0Transinsa, creando un vantaggio competitivo in\u00a0un&#8217;attivit\u00e0 in cui si presentano momenti critici. Ad\u00a0esempio, la\u00a0possibilit\u00e0 di\u00a0creare diverse code di\u00a0chiamata nel centralino: ci\u00f2\u00a0consente a una parte della flotta di\u00a0continuare a lavorare con una coda convenzionale per i servizi quotidiani non urgenti, mentre un&#8217;altra parte \u00e8\u00a0dedicata esclusivamente alle chiamate dirette per\u00a0situazioni di\u00a0emergenza.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1add312 elementor-widget elementor-widget-text-editor\" data-id=\"1add312\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tTransinsa evidenzia l&#8217;eccellente lavoro svolto da\u00a0IPCOM\u00a0Asturias, Partner\u00a0Gold di\u00a0Wildix dal\u00a02024. Come sottolinea Fernando Benavides: &#8220;L&#8217;esperienza con\u00a0Wildix e IPCOM \u00e8\u00a0stata fantastica. Quando si vuole realizzare un cambiamento di questa portata, soprattutto per un&#8217;azienda di trasporto sanitario che si basa sulle comunicazioni, \u00e8\u00a0fondamentale avere qualcuno che ti accompagni nel percorso, ti\u00a0offra il supporto necessario, sia attento alle tue esigenze e fornisca soluzioni rapide a qualsiasi domanda durante l&#8217;implementazione del\u00a0centralino&#8221;.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c5cf7eb elementor-widget elementor-widget-heading\" data-id=\"c5cf7eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Guardando al futuro: nuove integrazioni per\u00a0migliorare le\u00a0operazioni\u00a0quotidiane<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cd253a elementor-widget elementor-widget-text-editor\" data-id=\"5cd253a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLa soddisfazione di Transinsa nei confronti di\u00a0Wildix \u00e8\u00a0stata ampia, come dimostrano le nuove funzionalit\u00e0 che stanno aggiungendo: l&#8217;obiettivo \u00e8\u00a0notificare ai tecnici delle ambulanze quando viene assegnato loro un nuovo servizio dal Centro di Coordinamento. In\u00a0passato, veniva inviato un SMS al dispositivo del tecnico e un&#8217;e\u2011mail a\u00a0un\u00a0secondo dispositivo. &#8220;Ora, <b>grazie all&#8217;uso della nuova piattaforma Wildix e alle sue capacit\u00e0 di integrazione<\/b>, abbiamo modificato il\u00a0nostro processo di notifica: un\u00a0agente virtuale chiama direttamente i tecnici per informarli personalmente dell&#8217;assegnazione di un nuovo servizio, tutto senza l&#8217;intervento dei\u00a0responsabili del\u00a0Centro di\u00a0Coordinamento&#8221;, aggiunge\u00a0Transinsa.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8bcc9ac elementor-widget elementor-widget-text-editor\" data-id=\"8bcc9ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tPer concludere, Fernando\u00a0Benavides afferma: &#8220;Consiglierei Wildix ad altre aziende del\u00a0settore del\u00a0trasporto sanitario perch\u00e9 \u00e8\u00a0una\u00a0soluzione che\u00a0aggiunge valore alla\u00a0gestione quotidiana del\u00a0servizio&#8221;.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-55c7be9 e-con-full e-flex e-con e-child\" data-id=\"55c7be9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-558267e elementor-widget elementor-widget-html\" data-id=\"558267e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script src=\"https:\/\/fast.wistia.com\/embed\/medias\/oerv7os2mu.jsonp\" async><\/script>\n<script src=\"https:\/\/fast.wistia.com\/assets\/external\/E-v1.js\" async><\/script>\n\n<div class=\"wistia_responsive_padding\" style=\"padding:56.25% 0 0 0; position:relative;\">\n    <div class=\"wistia_responsive_wrapper\" style=\"position:absolute; left:0; top:0; height:100%; width:100%;\">\n\t    <span class=\"wistia_embed wistia_async_oerv7os2mu videoFoam=true popover=true\" style=\"display:inline-block; position:relative; height:100%; width:100%\"><\/span>\n    <\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a7ef17c e-flex e-con-boxed e-con e-child\" data-id=\"a7ef17c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-cd303b6 e-con-full e-flex e-con e-child\" data-id=\"cd303b6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5841926 elementor-widget elementor-widget-heading\" data-id=\"5841926\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Requisiti<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ced380b elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"ced380b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Comunicazioni unificate<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">PBX avanzato<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Integrazione ERP<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Intelligenza artificiale<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-15976b0 e-con-full e-flex e-con e-child\" data-id=\"15976b0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-77afbf5 elementor-widget elementor-widget-heading\" data-id=\"77afbf5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Valore ottenuto<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-00870ec elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"00870ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">12% in meno di\u00a0chiamate perse<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Implementazione della\u00a0priorit\u00e0 nelle\u00a0code di\u00a0chiamata<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Riduzione dei\u00a0tempi di\u00a0attesa<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Agenti virtuali per\u00a0l'assegnazione dei\u00a0servizi<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ecf7fb3 gallery-spacing-custom elementor-widget elementor-widget-image-gallery\" data-id=\"ecf7fb3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-gallery.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-gallery\">\n\t\t\t<div id='gallery-1' class='gallery galleryid-8158656 gallery-columns-3 gallery-size-internal-gallery'><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"ecf7fb3\" data-elementor-lightbox-title=\"Transinsa Case study 1\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODE0MzAzMCwidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI1XC8wNlwvVHJhbnNpbnNhLUNhc2Utc3R1ZHktMS53ZWJwIiwic2xpZGVzaG93IjoiZWNmN2ZiMyJ9\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-1.webp'><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"800\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-1.webp\" class=\"attachment-internal-gallery size-internal-gallery\" alt=\"Transinsa Case study\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-1.webp 1200w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-1-300x200.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-1-1024x683.webp 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-1-768x512.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"ecf7fb3\" data-elementor-lightbox-title=\"Transinsa Case study 2\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODE0MzAzNywidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI1XC8wNlwvVHJhbnNpbnNhLUNhc2Utc3R1ZHktMi53ZWJwIiwic2xpZGVzaG93IjoiZWNmN2ZiMyJ9\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-2.webp'><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"800\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-2.webp\" class=\"attachment-internal-gallery size-internal-gallery\" alt=\"Transinsa Case study\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-2.webp 1200w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-2-300x200.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-2-1024x683.webp 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-2-768x512.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"ecf7fb3\" data-elementor-lightbox-title=\"Transinsa Case study 3\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODE0MzA0NCwidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI1XC8wNlwvVHJhbnNpbnNhLUNhc2Utc3R1ZHktMy53ZWJwIiwic2xpZGVzaG93IjoiZWNmN2ZiMyJ9\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-3.webp'><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"800\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-3.webp\" class=\"attachment-internal-gallery size-internal-gallery\" alt=\"Transinsa Case study\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-3.webp 1200w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-3-300x200.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-3-1024x683.webp 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-3-768x512.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"ecf7fb3\" data-elementor-lightbox-title=\"Transinsa Case study 4\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODE0MzA1MSwidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI1XC8wNlwvVHJhbnNpbnNhLUNhc2Utc3R1ZHktNC53ZWJwIiwic2xpZGVzaG93IjoiZWNmN2ZiMyJ9\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-4.webp'><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"800\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-4.webp\" class=\"attachment-internal-gallery size-internal-gallery\" alt=\"Transinsa Case study\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-4.webp 1200w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-4-300x200.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-4-1024x683.webp 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-4-768x512.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"ecf7fb3\" data-elementor-lightbox-title=\"Transinsa Case study 5\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODE0MzA1OCwidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI1XC8wNlwvVHJhbnNpbnNhLUNhc2Utc3R1ZHktNS53ZWJwIiwic2xpZGVzaG93IjoiZWNmN2ZiMyJ9\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-5.webp'><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"800\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-5.webp\" class=\"attachment-internal-gallery size-internal-gallery\" alt=\"Transinsa Case study\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-5.webp 1200w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-5-300x200.webp 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-5-1024x683.webp 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-5-768x512.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"ecf7fb3\" data-elementor-lightbox-title=\"Transinsa Case study 6\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODE0MzA2NSwidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI1XC8wNlwvVHJhbnNpbnNhLUNhc2Utc3R1ZHktNi53ZWJwIiwic2xpZGVzaG93IjoiZWNmN2ZiMyJ9\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-6.webp'><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"800\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-6.webp\" class=\"attachment-internal-gallery size-internal-gallery\" alt=\"Transinsa Case study\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2025\/06\/Transinsa-Case-study-6.webp 1200w, 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[&hellip;]<\/p>\n","protected":false},"featured_media":8143009,"template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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gestisce le\u00a0chiamate critiche in\u00a0tempo reale con\u00a0l'IA e agenti virtuali, riducendo le\u00a0chiamate perse e i\u00a0tempi di\u00a0attesa grazie a\u00a0Wildix Transinsa \u00e8 un\u2019azienda specializzata nel\u00a0trasporto sanitario in Asturias, attiva da oltre 30\u00a0anni nella regione. Dispone di una flotta di pi\u00f9 di\u00a0300\u00a0veicoli, conta 500\u00a0dipendenti e gestisce una media di 1.000\u00a0servizi giornalieri. \u00c8\u00a0concessionaria del\u00a0servizio di trasporto pazienti per il\u00a0Servizio Sanitario Asturiano, occupandosi sia dei servizi di\u00a0emergenza che del trasporto programmato di\u00a0pazienti, per\u00a0enti pubblici e\u00a0privati. Transinsa gestisce un centro di\u00a0coordinamento centrale per le\u00a0ambulanze, da\u00a0cui organizza la\u00a0distribuzione quotidiana dei servizi di\u00a0trasporto programmato, che\u00a0rappresentano il\u00a075% delle sue attivit\u00e0. Si\u00a0tratta di un servizio essenziale per i cittadini, per cui mantenere una comunicazione fluida, professionale e completamente trasparente \u00e8\u00a0fondamentale. La grande sfida: coordinare chiamate critiche e migliorare l'esperienza del\u00a0paziente Recentemente, Transinsa ha individuato la\u00a0sua principale sfida: migliorare i canali informativi, sia\u00a0nei confronti dei pazienti che delle entit\u00e0 con cui collabora quotidianamente, per\u00a0rafforzare le relazioni e migliorare la\u00a0qualit\u00e0 del servizio grazie a una coordinazione efficiente dei\u00a0servizi\u00a0erogati. Il\u00a0nostro problema era che agiamo come centro di\u00a0coordinamento, non\u00a0come un\u00a0semplice call center, quindi distribuire equamente il\u00a0carico di\u00a0lavoro tra gli operatori era molto complicato per\u00a0noi. Con\u00a0la\u00a0nuova applicazione x\u2011bees, siamo riusciti a\u00a0ridurre i tempi di\u00a0attesa e anche a\u00a0diminuire le\u00a0chiamate\u00a0perse. Eva Salas Controller del\u00a0Centro di\u00a0Coordinamento Ambulanze Poich\u00e9 il servizio offerto \u00e8 urgente ed\u00a0essenziale, Transinsa affronta quotidianamente situazioni critiche in\u00a0cui i\u00a0tempi di\u00a0risposta sono determinanti. Offrire una\u00a0risposta immediata era la\u00a0loro priorit\u00e0 principale; come\u00a0sottolinea Eva\u00a0Salas: \u201cAbbiamo deciso di\u00a0implementare la\u00a0priorit\u00e0 nelle code di\u00a0chiamata in\u00a0base al\u00a0livello di\u00a0urgenza, e\u00a0ogni operatore pu\u00f2 rispondere alle chiamate in\u00a0cui \u00e8\u00a0pi\u00f9 specializzato. In\u00a0questo modo abbiamo migliorato il\u00a0flusso delle chiamate e\u00a0l\u2019assistenza ai\u00a0pazienti\u201d. Un PBX intelligente con\u00a0intelligenza artificiale e gestione dinamica delle\u00a0code Prima di\u00a0implementare il\u00a0nuovo canale di\u00a0comunicazione, Transinsa si \u00e8\u00a0posta alcune domande: Chi\u00a0ci chiama e perch\u00e9 ci chiama? Da\u00a0questa riflessione, si\u00a0sono resi conto che il\u00a0loro centralino fisico era ormai obsoleto e avevano bisogno di\u00a0una soluzione in\u00a0grado di\u00a0rispondere alle esigenze e agli sviluppi\u00a0attuali. I principali servizi attualmente utilizzati da\u00a0Transinsa sono quelli che integrano l\u2019intelligenza artificiale applicata alle chiamate. Come afferma Fernando\u00a0Benavides, Responsabile Operativo e Coordinatore del\u00a0Centro di\u00a0Coordinamento Transinsa: \u201cFino ad ora, con\u00a0il\u00a0nostro centralino, tutto questo non era possibile, e\u00a0x\u2011bees ci ha fornito lo\u00a0strumento per\u00a0creare un\u00a0riepilogo abbastanza accurato della chiamata, degli obiettivi discussi e\u00a0di un\u00a0piano di\u00a0azione successivo. Questo ha cambiato completamente il\u00a0nostro approccio nella gestione delle chiamate che riceviamo\u00a0quotidianamente\u201d. Grazie a Wildix, Transinsa ha migliorato in\u00a0modo esponenziale la\u00a0propria produttivit\u00e0. Da\u00a0un\u00a0lato, ha\u00a0ottenuto una\u00a0distribuzione pi\u00f9 equa delle chiamate tra gli operatori, cosa\u00a0prima\u00a0impossibile. Dall\u2019altro, ha\u00a0affrontato un\u00a0tema molto importante: le\u00a0chiamate perse. Fernando\u00a0Benavides fornisce un\u00a0esempio concreto: \u201cCon\u00a0Wildix, in\u00a0un\u00a0solo mese siamo passati dal\u00a018% di\u00a0chiamate perse (che\u00a0a\u00a0volte era difficile misurare con precisione, o\u00a0addirittura poteva essere pi\u00f9 alto) al\u00a0solo 7% di\u00a0questo mese. Il\u00a0miglioramento \u00e8\u00a0stato\u00a0incredibile\u201d. Fino ad ora, con\u00a0il\u00a0centralino che avevamo, l'intelligenza artificiale non esisteva, e\u00a0x\u2011bees ci ha fornito lo\u00a0strumento per\u00a0creare un\u00a0riepilogo abbastanza accurato della chiamata stessa, degli obiettivi discussi durante la\u00a0conversazione e di un\u00a0piano d'azione da\u00a0seguire. Questo ha cambiato completamente il\u00a0nostro approccio nella gestione delle chiamate che riceviamo\u00a0regolarmente. Fernando Benavides Responsabile Operativo e Coordinatore del\u00a0Centro di\u00a0Coordinamento Transinsa Un supporto costante con\u00a0IPCom\u00a0Asturias, Partner\u00a0Gold di\u00a0Wildix Wildix ha adattato ciascuna delle sue soluzioni alle esigenze di\u00a0Transinsa, creando un vantaggio competitivo in\u00a0un\u2019attivit\u00e0 in cui si presentano momenti critici. Ad\u00a0esempio, la\u00a0possibilit\u00e0 di\u00a0creare diverse code di\u00a0chiamata nel centralino: ci\u00f2\u00a0consente a una parte della flotta di\u00a0continuare a lavorare con una coda convenzionale per i servizi quotidiani non urgenti, mentre un\u2019altra parte \u00e8\u00a0dedicata esclusivamente alle chiamate dirette per\u00a0situazioni di\u00a0emergenza. Transinsa evidenzia l\u2019eccellente lavoro svolto da\u00a0IPCOM\u00a0Asturias, Partner\u00a0Gold di\u00a0Wildix dal\u00a02024. Come sottolinea Fernando Benavides: \u201cL\u2019esperienza con\u00a0Wildix e IPCOM \u00e8\u00a0stata fantastica. Quando si vuole realizzare un cambiamento di questa portata, soprattutto per un\u2019azienda di trasporto sanitario che si basa sulle comunicazioni, \u00e8\u00a0fondamentale avere qualcuno che ti accompagni nel percorso, ti\u00a0offra il supporto necessario, sia attento alle tue esigenze e fornisca soluzioni rapide a qualsiasi domanda durante l\u2019implementazione del\u00a0centralino\u201d. Guardando al futuro: nuove integrazioni per\u00a0migliorare le\u00a0operazioni\u00a0quotidiane La soddisfazione di Transinsa nei confronti di\u00a0Wildix \u00e8\u00a0stata ampia, come dimostrano le nuove funzionalit\u00e0 che stanno aggiungendo: l\u2019obiettivo \u00e8\u00a0notificare ai tecnici delle ambulanze quando viene assegnato loro un nuovo servizio dal Centro di Coordinamento. In\u00a0passato, veniva inviato un SMS al dispositivo del tecnico e un\u2019e\u2011mail a\u00a0un\u00a0secondo dispositivo. \u201cOra, grazie all\u2019uso della nuova piattaforma Wildix e alle sue capacit\u00e0 di integrazione, abbiamo modificato il\u00a0nostro processo di notifica: un\u00a0agente virtuale chiama direttamente i tecnici per informarli personalmente dell\u2019assegnazione di un nuovo servizio, tutto senza l\u2019intervento dei\u00a0responsabili del\u00a0Centro di\u00a0Coordinamento\u201d, aggiunge\u00a0Transinsa. Per concludere, Fernando\u00a0Benavides afferma: \u201cConsiglierei Wildix ad altre aziende del\u00a0settore del\u00a0trasporto sanitario perch\u00e9 \u00e8\u00a0una\u00a0soluzione che\u00a0aggiunge valore alla\u00a0gestione quotidiana del\u00a0servizio\u201d. Requisiti Comunicazioni unificate PBX avanzato Integrazione ERP Intelligenza artificiale Valore ottenuto 12% in meno di\u00a0chiamate perse Implementazione della\u00a0priorit\u00e0 nelle\u00a0code di\u00a0chiamata Riduzione dei\u00a0tempi di\u00a0attesa Agenti virtuali per\u00a0l'assegnazione dei\u00a0servizi Questa soluzione \u00e8\u00a0stata fornita dal\u00a0Partner\u00a0Wildix IPCOM ASTURIAS SISTEMAS Poligono\u00a0de\u00a0Asipo, Edificio\u00a0Asipo\u00a01, Portal\u00a03, Bajo\u00a012, 33428\u00a0Cayes\u2011Llanera\u00a0Asturias, Spain administracion@ipcomsistemas.es +34984281414 ipcomsistemas.es","clean_excerpt":"Transinsa gestisce le\u00a0chiamate critiche in\u00a0tempo reale con\u00a0l'IA e agenti virtuali, riducendo le\u00a0chiamate perse e i\u00a0tempi di\u00a0attesa grazie a\u00a0Wildix Transinsa \u00e8 un'azienda specializzata nel\u00a0trasporto sanitario in Asturias, attiva da oltre 30\u00a0anni nella regione. Dispone di una flotta di pi\u00f9 di\u00a0300\u00a0veicoli, conta 500\u00a0dipendenti e gestisce una media di 1.000\u00a0servizi giornalieri. \u00c8\u00a0concessionaria del\u00a0servizio di trasporto pazienti per il\u00a0Servizio...","_links":{"self":[{"href":"https:\/\/www.wildix.com\/it\/wp-json\/wp\/v2\/case-studies\/8158656","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wildix.com\/it\/wp-json\/wp\/v2\/case-studies"}],"about":[{"href":"https:\/\/www.wildix.com\/it\/wp-json\/wp\/v2\/types\/case-studies"}],"version-history":[{"count":5,"href":"https:\/\/www.wildix.com\/it\/wp-json\/wp\/v2\/case-studies\/8158656\/revisions"}],"predecessor-version":[{"id":8172560,"href":"https:\/\/www.wildix.com\/it\/wp-json\/wp\/v2\/case-studies\/8158656\/revisions\/8172560"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.wildix.com\/it\/wp-json\/wp\/v2\/media\/8143009"}],"wp:attachment":[{"href":"https:\/\/www.wildix.com\/it\/wp-json\/wp\/v2\/media?parent=8158656"}],"wp:term":[{"taxonomy":"case_study_industry","embeddable":true,"href":"https:\/\/www.wildix.com\/it\/wp-json\/wp\/v2\/case_study_industry?post=8158656"},{"taxonomy":"case_study_region","embeddable":true,"href":"https:\/\/www.wildix.com\/it\/wp-json\/wp\/v2\/case_study_region?post=8158656"},{"taxonomy":"case_study_size","embeddable":true,"href":"https:\/\/www.wildix.com\/it\/wp-json\/wp\/v2\/case_study_size?post=8158656"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}