{"id":8048560,"date":"2023-08-31T16:10:17","date_gmt":"2023-08-31T14:10:17","guid":{"rendered":"https:\/\/www.wildix.com\/?post_type=case-studies&#038;p=8048560"},"modified":"2026-02-06T10:44:18","modified_gmt":"2026-02-06T09:44:18","slug":"muta-sante-migliora-la-gestione-delle-chiamate","status":"publish","type":"case-studies","link":"https:\/\/www.wildix.com\/it\/case-studies\/muta-sante-migliora-la-gestione-delle-chiamate\/","title":{"rendered":"Muta Sant\u00e9 Migliora la Gestione delle Chiamate Grazie a Wildix"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"8048560\" class=\"elementor elementor-8048560 elementor-8041734\" data-elementor-post-type=\"case-studies\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-201d604d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"201d604d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6e9aaf59\" data-id=\"6e9aaf59\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7f0882e elementor-widget elementor-widget-heading\" data-id=\"7f0882e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Muta Sant\u00e9 si affida a Collaboration e x-caracal <br>per Aumentare la Soddisfazione del Cliente<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7e88d6a8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7e88d6a8\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3f0e0eac\" data-id=\"3f0e0eac\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1ac01fd5 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"1ac01fd5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3d00a8f0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3d00a8f0\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-20f83e3d\" data-id=\"20f83e3d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-259197a0\" data-id=\"259197a0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e24273f elementor-widget elementor-widget-image\" data-id=\"e24273f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"300\" height=\"180\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/06\/muta-sante-logo.webp\" class=\"attachment-full size-full wp-image-8043624\" alt=\"muta sante logo\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-3912c7b1\" data-id=\"3912c7b1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-70ffc6ad elementor-widget elementor-widget-text-editor\" data-id=\"70ffc6ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tMuta Sant\u00e9, la prima compagnia di mutua assicurazione dell&#8217;Alsazia, conta circa 135.000 clienti e offre copertura sanitaria e personale sia ai privati che alle aziende. L&#8217;azienda, nata nel 1994, conta oggi 107 dipendenti a Mulhouse e genera un fatturato di circa 120 milioni di euro.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-2eafcd7e\" data-id=\"2eafcd7e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1b6fe285 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1b6fe285\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1608b9ff\" data-id=\"1608b9ff\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7f0c03ee elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"7f0c03ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4a39684c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4a39684c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-5e57f088\" data-id=\"5e57f088\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-723f7728\" data-id=\"723f7728\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-97f78bc elementor-widget elementor-widget-heading\" data-id=\"97f78bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Lavorare in modo Flessibile e Migliorare la Qualit\u00e0 delle Chiamate<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45c9bc52 elementor-widget elementor-widget-text-editor\" data-id=\"45c9bc52\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tMuta Sant\u00e9, che apparteneva a un gruppo nazionale, \u00e8 diventata indipendente nel 2018, il momento perfetto per rivedere e aggiornare gli strumenti in uso, in particolare per quanto riguarda la telefonia. Philippe Faulhaber, responsabile di produzione dell&#8217;azienda, \u00e8 stato il promotore di questo cambiamento, che mirava in particolare a ottenere l&#8217;indipendenza.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65a80954 elementor-widget elementor-widget-text-editor\" data-id=\"65a80954\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tIl progetto si \u00e8 concentrato su tre questioni principali: &#8220;avevamo bisogno di strumenti che si adattassero meglio alle nostre esigenze attuali e future&#8221;, spiega Adrien Fran\u00e7ois, Project Management Assistant, responsabile del progetto. &#8220;Era inoltre necessario massimizzare la disponibilit\u00e0 verso i clienti, cos\u00ec come migliorare la qualit\u00e0 e l&#8217;affidabilit\u00e0 delle nostre chiamate. C&#8217;era anche un aspetto normativo riguardante la possibilit\u00e0 di registrare le conversazioni delle cosiddette cold call, le chiamate a freddo, cosa non possibile con la vecchia soluzione&#8221;.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b363847 elementor-widget elementor-widget-heading\" data-id=\"1b363847\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Flessibilit\u00e0 del Call Center grazie a x-caracal e Collaboration<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-524f0e73 elementor-widget elementor-widget-text-editor\" data-id=\"524f0e73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tMuta Sant\u00e9 ha chiesto aiuto a Wildix, in particolare a Collaboration.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d847122 elementor-widget elementor-widget-text-editor\" data-id=\"4d847122\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tQuonex Alsatel, Partner Gold di Wildix, ha raccomandato Wildix a Muta Sant\u00e9, per soddisfare le loro esigenze di flessibilit\u00e0.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-48fcd49 elementor-widget elementor-widget-text-editor\" data-id=\"48fcd49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tIl motivo per cui abbiamo scelto Collaboration di Wildix \u00e8 stato quello di rendere pi\u00f9 affidabile la ricezione telefonica e massimizzare la disponibilit\u00e0 per i nostri clienti. L&#8217;azienda si \u00e8 presa il tempo necessario per mettere le cose in ordine, in modo da poter selezionare la soluzione di telefonia giusta che si adattava alle proprie esigenze, invece di accettare semplicemente quella che le era stata imposta. Adrien osserva che il 98% delle esigenze di Muta Sant\u00e9 sono legate al mondo della telefonia.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa171d6 elementor-widget elementor-widget-text-editor\" data-id=\"aa171d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t&#8220;L&#8217;implementazione richiesta \u00e8 relativamente semplice dato che utilizziamo lo strumento principalmente per gestire le chiamate vocali&#8221;, afferma Philippe. Essendo un&#8217;azienda con un contact center aziendale suddiviso in tre reparti e con un sistema di trasferimento delle chiamate che organizza le chiamate in base alla disponibilit\u00e0 degli agenti, la ricezione e la qualit\u00e0 del menu telefonico sono stati al centro dell&#8217;implementazione effettuata da Quonex Alsatel.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d291fb2 elementor-widget elementor-widget-spacer\" data-id=\"d291fb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-afaa4d0 elementor-widget elementor-widget-text-editor\" data-id=\"afaa4d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<script src=\"https:\/\/fast.wistia.com\/embed\/medias\/8j3hm8jqz2.jsonp\" async><\/script><script src=\"https:\/\/fast.wistia.com\/assets\/external\/E-v1.js\" async><\/script><div class=\"wistia_responsive_padding\" style=\"padding:56.25% 0 0 0;position:relative;\"><div class=\"wistia_responsive_wrapper\" style=\"height:100%;left:0;position:absolute;top:0;width:100%;\"><div class=\"wistia_embed wistia_async_8j3hm8jqz2 seo=false videoFoam=true\" style=\"height:100%;position:relative;width:100%\"><div class=\"wistia_swatch\" style=\"height:100%;left:0;opacity:0;overflow:hidden;position:absolute;top:0;transition:opacity 200ms;width:100%;\"><img decoding=\"async\" src=\"https:\/\/fast.wistia.com\/embed\/medias\/8j3hm8jqz2\/swatch\" style=\"filter:blur(5px);height:100%;object-fit:contain;width:100%;\" alt=\"\" aria-hidden=\"true\" onload=\"this.parentNode.style.opacity=1;\" \/><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5aace027 elementor-widget elementor-widget-text-editor\" data-id=\"5aace027\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<strong><em><\/em><\/strong>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-374f3c22 elementor-widget elementor-widget-heading\" data-id=\"374f3c22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Meno Chiamate Perse, Miglior Soddisfazione del Cliente<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-3da0f2a4\" data-id=\"3da0f2a4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1118980c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1118980c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-242b79ec\" data-id=\"242b79ec\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-69f754bd\" data-id=\"69f754bd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-39a0f1df elementor-widget elementor-widget-image\" data-id=\"39a0f1df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"363\" height=\"338\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/06\/Philippe-Faulhaber1.jpg\" class=\"attachment-large size-large wp-image-8042106\" alt=\"philippe-faulhaber\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/06\/Philippe-Faulhaber1.jpg 363w, https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/06\/Philippe-Faulhaber1-300x279.jpg 300w\" sizes=\"(max-width: 363px) 100vw, 363px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-11c630ea\" data-id=\"11c630ea\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-34367254 elementor-blockquote--skin-border elementor-widget elementor-widget-blockquote\" data-id=\"34367254\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\t\"Siamo molto soddisfatti della soluzione Wildix, abbiamo visto miglioramenti nella qualit\u00e0 delle chiamate, abbiamo aumentato il tasso di risposta e, di conseguenza, abbiamo migliorato la soddisfazione del cliente\", un obiettivo che, come afferma Phillippe, rimane il focus principale di Muta Sant\u00e9.\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">Philippe Faulhaber, Production Manager, Muta Sant\u00e9<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-1d7733de\" data-id=\"1d7733de\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bd97b3f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bd97b3f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-85131ec\" data-id=\"85131ec\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-1f0afc9\" data-id=\"1f0afc9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-392130f3 elementor-widget elementor-widget-text-editor\" data-id=\"392130f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tUn d\u00e9ploiement efficace qui a pu s\u2019effectuer sur un mois, fin 2022, sans interruption des activit\u00e9s, et ce malgr\u00e9 une p\u00e9riode d\u2019activit\u00e9s des plus strat\u00e9giques pour Muta Sant\u00e9 : \u201cLe d\u00e9ploiement de la solution Collaboration de Wildix concerne l\u2019ensemble des 100 salari\u00e9s de Muta Sant\u00e9 m\u00eame si notre choix s\u2019est port\u00e9 avant tout sur les avantages apport\u00e9s par Wildix sur la gestion des solutions de centre de contact. L\u2019int\u00e9r\u00eat de la solution est que les fonctionnalit\u00e9s Wildix b\u00e9n\u00e9ficient \u00e9galement \u00e0 nos groupes de d\u00e9bordements\u201d, poursuit Philippe Faulhaber.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-321da12e elementor-widget elementor-widget-text-editor\" data-id=\"321da12e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tL&#8217;implementazione \u00e8 stata molto efficace, si \u00e8 svolta nell&#8217;arco di un mese alla fine del 2022 e non ci sono state interruzioni, nonostante abbia avuto luogo in un periodo di attivit\u00e0 altamente strategiche per Muta Sant\u00e9: &#8220;l&#8217;implementazione di Collaboration riguarda tutti i 100 dipendenti di Muta Sant\u00e9, anche se l&#8217;abbiamo scelta per tutti i vantaggi che Wildix porta nella gestione del contact center. Le funzionalit\u00e0 di Wildix sono vantaggiose anche ai nostri gruppi di overflow&#8221;, continua Philippe.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d7ea258 elementor-widget elementor-widget-text-editor\" data-id=\"2d7ea258\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t&#8220;Wildix ci ha permesso di essere pi\u00f9 flessibili e di passare interamente al softphone&#8221;, aggiunge Adrien. Attualmente, infatti, tutte le chiamate vengono effettuate e ricevute dal desktop, sia che i dipendenti siano presenti in ufficio, sia che si trovino fuori sede; l&#8217;applicazione mobile \u00e8 stata in grado di portare una maggior flessibilit\u00e0 all\u2019azienda, che ha molto a cuore il lavoro flessibile e da remoto.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67c7685 elementor-widget elementor-widget-text-editor\" data-id=\"67c7685\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tMuta Sant\u00e9 ha anche migliorato la propria capacit\u00e0 di analizzare i flussi di chiamate attraverso x-caracal: &#8220;possiamo elaborare statistiche molto pi\u00f9 facilmente rispetto al vecchio strumento&#8221;. L&#8217;implementazione ha inoltre permesso all&#8217;azienda di configurare in autonomia la soluzione, qualcosa che prima non era possibile perch\u00e9 sarebbe stato necessario passare attraverso l&#8217;ex fornitore di servizi&#8221;.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-254b13e elementor-widget elementor-widget-text-editor\" data-id=\"254b13e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tRisultati visibili con un impatto significativo: &#8220;con Wildix abbiamo chiaramente ottenuto un guadagno economico e funzionale&#8221; conclude Adrien.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-f60850f\" data-id=\"f60850f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-68e6192b elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"68e6192b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-44c11fed\" data-id=\"44c11fed\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-7da1c7f4\" data-id=\"7da1c7f4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f7177ba elementor-widget elementor-widget-heading\" data-id=\"f7177ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Requisiti<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55b8086 elementor-widget elementor-widget-text-editor\" data-id=\"55b8086\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n \t<li class=\"elementor-icon-list-item\"><i class=\"fas fa-angle-right\" aria-hidden=\"true\"><\/i><span class=\"elementor-icon-list-text\" style=\"padding-left: 7px;\">Continuit\u00e0 del servizio<\/span><\/li>\n \t<li class=\"elementor-icon-list-item\"><i class=\"fas fa-angle-right\" aria-hidden=\"true\"><\/i><span class=\"elementor-icon-list-text\" style=\"padding-left: 7px;\">Idoneit\u00e0 al lavoro da remoto<\/span><\/li>\n \t<li class=\"elementor-icon-list-item\"><i class=\"fas fa-angle-right\" aria-hidden=\"true\"><\/i><span class=\"elementor-icon-list-text\" style=\"padding-left: 7px;\">Soluzione per il contact center<\/span><\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-6249788f\" data-id=\"6249788f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2b4f382 elementor-widget elementor-widget-heading\" data-id=\"2b4f382\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Valore ottenuto<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b896aa4 elementor-widget elementor-widget-text-editor\" data-id=\"b896aa4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n \t<li class=\"elementor-icon-list-item\"><i class=\"fas fa-angle-right\" aria-hidden=\"true\"><\/i><span class=\"elementor-icon-list-text\" style=\"padding-left: 7px;\">Miglioramento della soddisfazione del cliente<\/span><\/li>\n \t<li class=\"elementor-icon-list-item\"><i class=\"fas fa-angle-right\" aria-hidden=\"true\"><\/i><span class=\"elementor-icon-list-text\" style=\"padding-left: 7px;\">Autonomia di gestione<\/span><\/li>\n \t<li class=\"elementor-icon-list-item\"><i class=\"fas fa-angle-right\" aria-hidden=\"true\"><\/i><span class=\"elementor-icon-list-text\" style=\"padding-left: 7px;\">Guadagno economico<\/span><\/li>\n \t<li class=\"elementor-icon-list-item\"><i class=\"fas fa-angle-right\" aria-hidden=\"true\"><\/i><span class=\"elementor-icon-list-text\" style=\"padding-left: 7px;\">Lavoro flessibile<\/span><\/li>\n \t<li class=\"elementor-icon-list-item\"><i class=\"fas fa-angle-right\" aria-hidden=\"true\"><\/i><span class=\"elementor-icon-list-text\" style=\"padding-left: 7px;\">Dematerializzazione<\/span><\/li>\n \t<li class=\"elementor-icon-list-item\"><i class=\"fas fa-angle-right\" aria-hidden=\"true\"><\/i><span class=\"elementor-icon-list-text\" style=\"padding-left: 7px;\">Miglior analisi del flusso delle chiamate<\/span><\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-529263d1\" data-id=\"529263d1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2884b95 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2884b95\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1a4c1db8\" data-id=\"1a4c1db8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2ed21373 gallery-spacing-custom elementor-widget elementor-widget-image-gallery\" data-id=\"2ed21373\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-gallery.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-gallery\">\n\t\t\t<div id='gallery-1' class='gallery galleryid-8048560 gallery-columns-4 gallery-size-large'><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"2ed21373\" data-elementor-lightbox-title=\"Muta-Sant\u00e96\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODA0MjQ4MiwidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDIzXC8wN1wvTXV0YS1TYW50ZTYtMi5qcGciLCJzbGlkZXNob3ciOiIyZWQyMTM3MyJ9\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante6-2.jpg'><img decoding=\"async\" width=\"1024\" height=\"538\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante6-2-1024x538.jpg\" class=\"attachment-large size-large\" alt=\"Muta Sant\u00e9 gallery 6\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante6-2-1024x538.jpg 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante6-2-300x158.jpg 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante6-2-768x403.jpg 768w, https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante6-2.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"2ed21373\" data-elementor-lightbox-title=\"Muta-Sant\u00e95\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODA0MjQ3NSwidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDIzXC8wN1wvTXV0YS1TYW50ZTUtMi5qcGciLCJzbGlkZXNob3ciOiIyZWQyMTM3MyJ9\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante5-2.jpg'><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"538\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante5-2-1024x538.jpg\" class=\"attachment-large size-large\" alt=\"Muta Sant\u00e9 gallery 5\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante5-2-1024x538.jpg 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante5-2-300x158.jpg 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante5-2-768x403.jpg 768w, https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante5-2.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"2ed21373\" data-elementor-lightbox-title=\"Muta-Sant\u00e93\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODA0MjQ2OCwidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDIzXC8wN1wvTXV0YS1TYW50ZTMtMi5qcGciLCJzbGlkZXNob3ciOiIyZWQyMTM3MyJ9\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante3-2.jpg'><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"538\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante3-2-1024x538.jpg\" class=\"attachment-large size-large\" alt=\"Muta Sant\u00e9 gallery 3\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante3-2-1024x538.jpg 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante3-2-300x158.jpg 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante3-2-768x403.jpg 768w, https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante3-2.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"2ed21373\" data-elementor-lightbox-title=\"Muta-Sant\u00e92\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODA0MjQ2MSwidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDIzXC8wN1wvTXV0YS1TYW50ZTItMi5qcGciLCJzbGlkZXNob3ciOiIyZWQyMTM3MyJ9\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante2-2.jpg'><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"538\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante2-2-1024x538.jpg\" class=\"attachment-large size-large\" alt=\"Muta Sant\u00e9 gallery 2\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante2-2-1024x538.jpg 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante2-2-300x158.jpg 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante2-2-768x403.jpg 768w, https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante2-2.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"2ed21373\" data-elementor-lightbox-title=\"Muta-Sant\u00e91\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODA0MjQ1NCwidXJsIjoiaHR0cHM6XC9cL3d3dy53aWxkaXguY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDIzXC8wN1wvTXV0YS1TYW50ZTEtMi5qcGciLCJzbGlkZXNob3ciOiIyZWQyMTM3MyJ9\" href='https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante1-2.jpg'><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"538\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante1-2-1024x538.jpg\" class=\"attachment-large size-large\" alt=\"Muta Sant\u00e9 gallery 1\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante1-2-1024x538.jpg 1024w, https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante1-2-300x158.jpg 300w, https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante1-2-768x403.jpg 768w, https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/07\/Muta-Sante1-2.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure 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elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"37e2b05\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-19c25428\" data-id=\"19c25428\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cfe9670 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"cfe9670\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7513c910 elementor-widget elementor-widget-heading\" data-id=\"7513c910\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">La soluzione \u00e8 stata installata grazie al Partner Wildix<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4c372251 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4c372251\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-2857ba58\" data-id=\"2857ba58\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-4b5349a8\" data-id=\"4b5349a8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4c6163ca elementor-widget elementor-widget-image\" data-id=\"4c6163ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"471\" height=\"108\" src=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/06\/logo-Quonex-Alsatel.jpg\" class=\"attachment-large size-large wp-image-8041939\" alt=\"Quonex-Alsatel\" srcset=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/06\/logo-Quonex-Alsatel.jpg 471w, https:\/\/www.wildix.com\/wp-content\/uploads\/2023\/06\/logo-Quonex-Alsatel-300x69.jpg 300w\" sizes=\"(max-width: 471px) 100vw, 471px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-308065\" data-id=\"308065\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6c1e156 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"6c1e156\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<strong><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Quonex Alsatel<\/span><\/span><\/strong><br\/>\n<span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"> 5 Impasse Antoine Imbs <\/span><\/span><br\/>\n<span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">67810 Holtzheim, France <\/span><\/span><br\/>\n<span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">+ 33 (0) 3 88 76 22 22 <\/span><\/span><br\/>\n<a href=\"https:\/\/www.quonex.fr\/\" target=\"_blank\" rel=\"noopener\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">www.quonex.fr<\/span><\/span><\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element 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dell&#8217;Alsazia, conta circa 135.000 clienti e offre copertura sanitaria e personale sia ai privati che alle aziende. L&#8217;azienda, nata nel 1994, conta oggi 107 dipendenti a Mulhouse e genera un fatturato di circa [&hellip;]<\/p>\n","protected":false},"featured_media":8042489,"template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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Sant\u00e9 si affida a Collaboration e x-caracal per Aumentare la Soddisfazione del Cliente Muta Sant\u00e9, la prima compagnia di mutua assicurazione dell\u2019Alsazia, conta circa 135.000 clienti e offre copertura sanitaria e personale sia ai privati che alle aziende. L\u2019azienda, nata nel 1994, conta oggi 107 dipendenti a Mulhouse e genera un fatturato di circa 120 milioni di euro. Lavorare in modo Flessibile e Migliorare la Qualit\u00e0 delle Chiamate Muta Sant\u00e9, che apparteneva a un gruppo nazionale, \u00e8 diventata indipendente nel 2018, il momento perfetto per rivedere e aggiornare gli strumenti in uso, in particolare per quanto riguarda la telefonia. Philippe Faulhaber, responsabile di produzione dell\u2019azienda, \u00e8 stato il promotore di questo cambiamento, che mirava in particolare a ottenere l\u2019indipendenza. Il progetto si \u00e8 concentrato su tre questioni principali: \u201cavevamo bisogno di strumenti che si adattassero meglio alle nostre esigenze attuali e future\u201d, spiega Adrien Fran\u00e7ois, Project Management Assistant, responsabile del progetto. \u201cEra inoltre necessario massimizzare la disponibilit\u00e0 verso i clienti, cos\u00ec come migliorare la qualit\u00e0 e l\u2019affidabilit\u00e0 delle nostre chiamate. C\u2019era anche un aspetto normativo riguardante la possibilit\u00e0 di registrare le conversazioni delle cosiddette cold call, le chiamate a freddo, cosa non possibile con la vecchia soluzione\u201d. Flessibilit\u00e0 del Call Center grazie a x-caracal e Collaboration Muta Sant\u00e9 ha chiesto aiuto a Wildix, in particolare a Collaboration. Quonex Alsatel, Partner Gold di Wildix, ha raccomandato Wildix a Muta Sant\u00e9, per soddisfare le loro esigenze di flessibilit\u00e0. Il motivo per cui abbiamo scelto Collaboration di Wildix \u00e8 stato quello di rendere pi\u00f9 affidabile la ricezione telefonica e massimizzare la disponibilit\u00e0 per i nostri clienti. L\u2019azienda si \u00e8 presa il tempo necessario per mettere le cose in ordine, in modo da poter selezionare la soluzione di telefonia giusta che si adattava alle proprie esigenze, invece di accettare semplicemente quella che le era stata imposta. Adrien osserva che il 98% delle esigenze di Muta Sant\u00e9 sono legate al mondo della telefonia. \u201cL\u2019implementazione richiesta \u00e8 relativamente semplice dato che utilizziamo lo strumento principalmente per gestire le chiamate vocali\u201d, afferma Philippe. Essendo un\u2019azienda con un contact center aziendale suddiviso in tre reparti e con un sistema di trasferimento delle chiamate che organizza le chiamate in base alla disponibilit\u00e0 degli agenti, la ricezione e la qualit\u00e0 del menu telefonico sono stati al centro dell\u2019implementazione effettuata da Quonex Alsatel. Meno Chiamate Perse, Miglior Soddisfazione del Cliente \"Siamo molto soddisfatti della soluzione Wildix, abbiamo visto miglioramenti nella qualit\u00e0 delle chiamate, abbiamo aumentato il tasso di risposta e, di conseguenza, abbiamo migliorato la soddisfazione del cliente\", un obiettivo che, come afferma Phillippe, rimane il focus principale di Muta Sant\u00e9. Philippe Faulhaber, Production Manager, Muta Sant\u00e9 Un d\u00e9ploiement efficace qui a pu s\u2019effectuer sur un mois, fin 2022, sans interruption des activit\u00e9s, et ce malgr\u00e9 une p\u00e9riode d\u2019activit\u00e9s des plus strat\u00e9giques pour Muta Sant\u00e9 : \u201cLe d\u00e9ploiement de la solution Collaboration de Wildix concerne l\u2019ensemble des 100 salari\u00e9s de Muta Sant\u00e9 m\u00eame si notre choix s\u2019est port\u00e9 avant tout sur les avantages apport\u00e9s par Wildix sur la gestion des solutions de centre de contact. L\u2019int\u00e9r\u00eat de la solution est que les fonctionnalit\u00e9s Wildix b\u00e9n\u00e9ficient \u00e9galement \u00e0 nos groupes de d\u00e9bordements\u201d, poursuit Philippe Faulhaber. L\u2019implementazione \u00e8 stata molto efficace, si \u00e8 svolta nell\u2019arco di un mese alla fine del 2022 e non ci sono state interruzioni, nonostante abbia avuto luogo in un periodo di attivit\u00e0 altamente strategiche per Muta Sant\u00e9: \u201cl\u2019implementazione di Collaboration riguarda tutti i 100 dipendenti di Muta Sant\u00e9, anche se l\u2019abbiamo scelta per tutti i vantaggi che Wildix porta nella gestione del contact center. Le funzionalit\u00e0 di Wildix sono vantaggiose anche ai nostri gruppi di overflow\u201d, continua Philippe. \u201cWildix ci ha permesso di essere pi\u00f9 flessibili e di passare interamente al softphone\u201d, aggiunge Adrien. Attualmente, infatti, tutte le chiamate vengono effettuate e ricevute dal desktop, sia che i dipendenti siano presenti in ufficio, sia che si trovino fuori sede; l\u2019applicazione mobile \u00e8 stata in grado di portare una maggior flessibilit\u00e0 all\u2019azienda, che ha molto a cuore il lavoro flessibile e da remoto. Muta Sant\u00e9 ha anche migliorato la propria capacit\u00e0 di analizzare i flussi di chiamate attraverso x-caracal: \u201cpossiamo elaborare statistiche molto pi\u00f9 facilmente rispetto al vecchio strumento\u201d. L\u2019implementazione ha inoltre permesso all\u2019azienda di configurare in autonomia la soluzione, qualcosa che prima non era possibile perch\u00e9 sarebbe stato necessario passare attraverso l\u2019ex fornitore di servizi\u201d. Risultati visibili con un impatto significativo: \u201ccon Wildix abbiamo chiaramente ottenuto un guadagno economico e funzionale\u201d conclude Adrien. Requisiti Continuit\u00e0 del servizio Idoneit\u00e0 al lavoro da remoto Soluzione per il contact center Valore ottenuto Miglioramento della soddisfazione del cliente Autonomia di gestione Guadagno economico Lavoro flessibile Dematerializzazione Miglior analisi del flusso delle chiamate La soluzione \u00e8 stata installata grazie al Partner Wildix Quonex Alsatel 5 Impasse Antoine Imbs 67810 Holtzheim, France + 33 (0) 3 88 76 22 22 www.quonex.fr","clean_excerpt":"Muta Sant\u00e9 si affida a Collaboration e x-caracal per Aumentare la Soddisfazione del Cliente Muta Sant\u00e9, la prima compagnia di mutua assicurazione dell'Alsazia, conta circa 135.000 clienti e offre copertura sanitaria e personale sia ai privati che alle aziende. L'azienda, nata nel 1994, conta oggi 107 dipendenti a Mulhouse e genera un fatturato di circa...","_links":{"self":[{"href":"https:\/\/www.wildix.com\/it\/wp-json\/wp\/v2\/case-studies\/8048560","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wildix.com\/it\/wp-json\/wp\/v2\/case-studies"}],"about":[{"href":"https:\/\/www.wildix.com\/it\/wp-json\/wp\/v2\/types\/case-studies"}],"version-history":[{"count":5,"href":"https:\/\/www.wildix.com\/it\/wp-json\/wp\/v2\/case-studies\/8048560\/revisions"}],"predecessor-version":[{"id":8184303,"href":"https:\/\/www.wildix.com\/it\/wp-json\/wp\/v2\/case-studies\/8048560\/revisions\/8184303"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.wildix.com\/it\/wp-json\/wp\/v2\/media\/8042489"}],"wp:attachment":[{"href":"https:\/\/www.wildix.com\/it\/wp-json\/wp\/v2\/media?parent=8048560"}],"wp:term":[{"taxonomy":"case_study_industry","embeddable":true,"href":"https:\/\/www.wildix.com\/it\/wp-json\/wp\/v2\/case_study_industry?post=8048560"},{"taxonomy":"case_study_region","embeddable":true,"href":"https:\/\/www.wildix.com\/it\/wp-json\/wp\/v2\/case_study_region?post=8048560"},{"taxonomy":"case_study_size","embeddable":true,"href":"https:\/\/www.wildix.com\/it\/wp-json\/wp\/v2\/case_study_size?post=8048560"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}