{"id":7926585,"date":"2022-05-25T16:56:26","date_gmt":"2022-05-25T14:56:26","guid":{"rendered":"https:\/\/www.wildix.com\/?post_type=case-studies&p=7926585"},"modified":"2025-12-29T12:49:32","modified_gmt":"2025-12-29T11:49:32","slug":"medifast","status":"publish","type":"case-studies","link":"https:\/\/www.wildix.com\/it\/case-studies\/medifast\/","title":{"rendered":"Medifast"},"content":{"rendered":"\t\t
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Medifast<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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How Medifast cuts monthly costs by 50% thanks to Vatacom<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Medifast, a nationwide leader in weight loss and healthy living programs utilizes Vatacom, a value added voice and data integrator out of Minneapolis, to substantially cut costs and provide efficient and effective customer service using Wildix.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Challenge<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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With 90 employees across 9 sites nationwide,\u00a0Medifast<\/a>\u00a0, a leading manufacturer and distributor of clinically proven, healthy living products and programs, was saddled with a network of disparate voice and data solutions that consistently failed to meet its requirement to provide effective customer service. Their outdated technology lacked cohesion and was an acrossthe-board drain on efficiency.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Solution<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Enter\u00a0Vatacom<\/a>\u00a0, a Wildix Gold Partner that was tasked with finding the right LAN\/WAN infrastructure and\u00a0Unified Communications<\/a>\u00a0VoIP platform for Medifast.<\/p>

Medifast leadership was intent on finding a replacement solution that would enable employees \u2013 across all nine office locations \u2013 to collaborate with each other from any location, and with external stakeholders, including customers. They also wanted a single platform that consolidated existing technology into one, easy-to-use tool.<\/p>

Vatacom saw right away that Medifast not only needed a platform for employee communications, but one that empowered customers to easily connect with company points of contact.<\/p>

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Result<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Working with Vatacom over a three-month period, Medifast chose to deploy\u00a0Wildix Collaboration<\/a>.<\/p>

The UCaaS suite boasts features and functionality including \u201cubiquitous\u201d presence (Geo-Presence), remote desktop control, attendant console, file sharing, video conferencing, live streaming to Facebook and YouTube, and more. Ubiconf, the company\u2019s flexible videoconferencing solution, is also based entirely on WebRTC and is accessible to corporate and public users worldwide with a single click.<\/p>

By simultaneously sharing both presence status and geolocation, the platform allows users to monitor in real-time who is online, absent, busy in another conversation, or does not want to be disturbed.<\/p>

In addition to Wildix Collaboration, Medifast included in their deployment,\u00a0Wildix Kite<\/a>\u00a0to allow customers direct connectivity from Medifast\u2019s website instead of just chat or filling out a contact page. Kite is a fully-integrated UC system based on WebRTC technology that brings UC to a company\u2019s website, effectively transforming the property into an efficient sales and marketing tool. With just one click, a website visitor can communicate with company agents via chat, audio and video call, desktop sharing and file transfer, all within the web browser. Presence functionality lets them know who\u2019s available to connect.<\/p>

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Benefits<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Leveraging Wildix thanks to Vatacom, has allowed Medifast to overcome a number of their communications and collaboration challenges.<\/p>

“Working with Vatacom has helped us not only achieve our goals but drastically cut costs. We look forward to working with them in the future as more room for growth comes.”- Medifast<\/b><\/p>

In addition to drastically cutting costs, Medifast has reported numerous other benefits reflected in spikes in performance and efficiency. These benefits include:<\/p>

  • Streamlined collaboration and mobility:\u00a0<\/b>Vatacom has empowered Medifast to optimize how its teams can work together, and the
    freedom of mobility.<\/li>
  • Convenient user experience:\u00a0<\/b>Medifast users can video conference instantly without having to install, download or update any plugin or expensive hardware.<\/li>
  • Enhanced customer interaction<\/b>: Kite has significantly improved customer interactions. Since neither download nor installation are required, Medifast is now able to mitigate customers\u2019 stress and save them time. With Kite, customers enjoy an instant and pluginfree means for engaging the company over the Internet.Seamless integration with their UC solution enables auto-authentication, allowing Medifast to personalize the interaction experience and quickly route customers to the right agent or group.<\/li>
  • Simplified workflows and communications<\/b>: The ability to share files or share one\u2019s screen without the the need for external applications has significantly streamlined the sales and support processes.<\/li>
  • Transformed company website into interactive marketing resources<\/b>: Kite has evolved Medifast\u2019s website into a truly interactive asset, converting occasional passers-by into potential customers. By virtue of the platform\u2019s easy-to-use, browser-based experience, agents know which pages a prospect landed on. Real-time visibility into a site visitor\u2019s navigation elevates customer service to new heights of efficiency.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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    Medifast How Medifast cuts monthly costs by 50% thanks to Vatacom Medifast, a nationwide leader in weight loss and healthy living programs utilizes Vatacom, a value added voice and data integrator out of Minneapolis, to substantially cut costs and provide efficient and effective customer service using Wildix. Challenge With 90 employees across 9 sites nationwide,\u00a0Medifast\u00a0, […]<\/p>\n","protected":false},"featured_media":7932806,"template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_jet_sm_ready_style":"","_jet_sm_style":"","_jet_sm_controls_values":"","_jet_sm_fonts_collection":"","_jet_sm_fonts_links":"","footnotes":""},"case_study_industry":[834],"case_study_region":[840],"case_study_size":[841],"class_list":["post-7926585","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry","case_study_industry-trade-services-it","case_study_region-americas-it","case_study_size-10-50-it"],"acf":[],"yoast_head":"\nMedifast | Wildix<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Medifast | Wildix\" \/>\n<meta property=\"og:description\" content=\"Medifast How Medifast cuts monthly costs by 50% thanks to Vatacom Medifast, a nationwide leader in weight loss and healthy living programs utilizes Vatacom, a value added voice and data integrator out of Minneapolis, to substantially cut costs and provide efficient and effective customer service using Wildix. Challenge With 90 employees across 9 sites nationwide,\u00a0Medifast\u00a0, […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.wildix.com\/it\/case-studies\/medifast\/\" \/>\n<meta property=\"og:site_name\" content=\"Wildix\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/groups\/wildixtechwizards\/?mibextid=6NoCDW\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-29T11:49:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.wildix.com\/wp-content\/uploads\/2022\/06\/medifast-wildix-case-study.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@wildix_\" \/>\n<meta name=\"twitter:label1\" content=\"Tempo di lettura stimato\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minuti\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Medifast | Wildix","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"it_IT","og_type":"article","og_title":"Medifast | Wildix","og_description":"Medifast How Medifast cuts monthly costs by 50% thanks to Vatacom Medifast, a nationwide leader in weight loss and healthy living programs utilizes Vatacom, a value added voice and data integrator out of Minneapolis, to substantially cut costs and provide efficient and effective customer service using Wildix. Challenge With 90 employees across 9 sites nationwide,\u00a0Medifast\u00a0, […]","og_url":"https:\/\/www.wildix.com\/it\/case-studies\/medifast\/","og_site_name":"Wildix","article_publisher":"https:\/\/www.facebook.com\/groups\/wildixtechwizards\/?mibextid=6NoCDW","article_modified_time":"2025-12-29T11:49:32+00:00","og_image":[{"width":1200,"height":630,"url":"https:\/\/www.wildix.com\/wp-content\/uploads\/2022\/06\/medifast-wildix-case-study.jpeg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@wildix_","twitter_misc":{"Tempo di lettura stimato":"4 minuti"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.wildix.com\/it\/case-studies\/medifast\/","url":"https:\/\/www.wildix.com\/it\/case-studies\/medifast\/","name":"Medifast | Wildix","isPartOf":{"@id":"https:\/\/www.wildix.com\/it\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.wildix.com\/it\/case-studies\/medifast\/#primaryimage"},"image":{"@id":"https:\/\/www.wildix.com\/it\/case-studies\/medifast\/#primaryimage"},"thumbnailUrl":"https:\/\/www.wildix.com\/wp-content\/uploads\/2022\/06\/medifast-wildix-case-study.jpeg","datePublished":"2022-05-25T14:56:26+00:00","dateModified":"2025-12-29T11:49:32+00:00","breadcrumb":{"@id":"https:\/\/www.wildix.com\/it\/case-studies\/medifast\/#breadcrumb"},"inLanguage":"it-IT","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.wildix.com\/it\/case-studies\/medifast\/"]}]},{"@type":"ImageObject","inLanguage":"it-IT","@id":"https:\/\/www.wildix.com\/it\/case-studies\/medifast\/#primaryimage","url":"https:\/\/www.wildix.com\/wp-content\/uploads\/2022\/06\/medifast-wildix-case-study.jpeg","contentUrl":"https:\/\/www.wildix.com\/wp-content\/uploads\/2022\/06\/medifast-wildix-case-study.jpeg","width":1200,"height":630},{"@type":"BreadcrumbList","@id":"https:\/\/www.wildix.com\/it\/case-studies\/medifast\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.wildix.com\/it\/"},{"@type":"ListItem","position":2,"name":"Case Studies","item":"https:\/\/www.wildix.com\/it\/case-studies\/"},{"@type":"ListItem","position":3,"name":"Medifast"}]},{"@type":"WebSite","@id":"https:\/\/www.wildix.com\/it\/#website","url":"https:\/\/www.wildix.com\/it\/","name":"Wildix","description":"","publisher":{"@id":"https:\/\/www.wildix.com\/it\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.wildix.com\/it\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"it-IT"},{"@type":"Organization","@id":"https:\/\/www.wildix.com\/it\/#organization","name":"Wildix","url":"https:\/\/www.wildix.com\/it\/","logo":{"@type":"ImageObject","inLanguage":"it-IT","@id":"https:\/\/www.wildix.com\/it\/#\/schema\/logo\/image\/","url":"https:\/\/www.wildix.com\/wp-content\/uploads\/2021\/09\/logo-1.svg","contentUrl":"https:\/\/www.wildix.com\/wp-content\/uploads\/2021\/09\/logo-1.svg","caption":"Wildix"},"image":{"@id":"https:\/\/www.wildix.com\/it\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/groups\/wildixtechwizards\/?mibextid=6NoCDW","https:\/\/x.com\/wildix_"]}]}},"clean_content":"Medifast How Medifast cuts monthly costs by 50% thanks to Vatacom Medifast, a nationwide leader in weight loss and healthy living programs utilizes Vatacom, a value added voice and data integrator out of Minneapolis, to substantially cut costs and provide efficient and effective customer service using Wildix. Challenge With 90 employees across 9 sites nationwide,\u00a0Medifast\u00a0, a leading manufacturer and distributor of clinically proven, healthy living products and programs, was saddled with a network of disparate voice and data solutions that consistently failed to meet its requirement to provide effective customer service. Their outdated technology lacked cohesion and was an acrossthe-board drain on efficiency. Solution Enter\u00a0Vatacom\u00a0, a Wildix Gold Partner that was tasked with finding the right LAN\/WAN infrastructure and\u00a0Unified Communications\u00a0VoIP platform for Medifast.Medifast leadership was intent on finding a replacement solution that would enable employees \u2013 across all nine office locations \u2013 to collaborate with each other from any location, and with external stakeholders, including customers. They also wanted a single platform that consolidated existing technology into one, easy-to-use tool.Vatacom saw right away that Medifast not only needed a platform for employee communications, but one that empowered customers to easily connect with company points of contact.\u00a0\u00a0 Result Working with Vatacom over a three-month period, Medifast chose to deploy\u00a0Wildix Collaboration.The UCaaS suite boasts features and functionality including \u201cubiquitous\u201d presence (Geo-Presence), remote desktop control, attendant console, file sharing, video conferencing, live streaming to Facebook and YouTube, and more. Ubiconf, the company\u2019s flexible videoconferencing solution, is also based entirely on WebRTC and is accessible to corporate and public users worldwide with a single click.By simultaneously sharing both presence status and geolocation, the platform allows users to monitor in real-time who is online, absent, busy in another conversation, or does not want to be disturbed.In addition to Wildix Collaboration, Medifast included in their deployment,\u00a0Wildix Kite\u00a0to allow customers direct connectivity from Medifast\u2019s website instead of just chat or filling out a contact page. Kite is a fully-integrated UC system based on WebRTC technology that brings UC to a company\u2019s website, effectively transforming the property into an efficient sales and marketing tool. With just one click, a website visitor can communicate with company agents via chat, audio and video call, desktop sharing and file transfer, all within the web browser. Presence functionality lets them know who\u2019s available to connect.\u00a0\u00a0 Benefits Leveraging Wildix thanks to Vatacom, has allowed Medifast to overcome a number of their communications and collaboration challenges.\u201cWorking with Vatacom has helped us not only achieve our goals but drastically cut costs. We look forward to working with them in the future as more room for growth comes.\u201d- MedifastIn addition to drastically cutting costs, Medifast has reported numerous other benefits reflected in spikes in performance and efficiency. These benefits include:Streamlined collaboration and mobility:\u00a0Vatacom has empowered Medifast to optimize how its teams can work together, and thefreedom of mobility.Convenient user experience:\u00a0Medifast users can video conference instantly without having to install, download or update any plugin or expensive hardware.Enhanced customer interaction: Kite has significantly improved customer interactions. Since neither download nor installation are required, Medifast is now able to mitigate customers\u2019 stress and save them time. With Kite, customers enjoy an instant and pluginfree means for engaging the company over the Internet.Seamless integration with their UC solution enables auto-authentication, allowing Medifast to personalize the interaction experience and quickly route customers to the right agent or group.Simplified workflows and communications: The ability to share files or share one\u2019s screen without the the need for external applications has significantly streamlined the sales and support processes.Transformed company website into interactive marketing resources: Kite has evolved Medifast\u2019s website into a truly interactive asset, converting occasional passers-by into potential customers. By virtue of the platform\u2019s easy-to-use, browser-based experience, agents know which pages a prospect landed on. Real-time visibility into a site visitor\u2019s navigation elevates customer service to new heights of efficiency.","clean_excerpt":"Medifast How Medifast cuts monthly costs by 50% thanks to Vatacom Medifast, a nationwide leader in weight loss and healthy living programs utilizes Vatacom, a value added voice and data integrator out of Minneapolis, to substantially cut costs and provide efficient and effective customer service using Wildix. Challenge With 90 employees across 9 sites nationwide,\u00a0Medifast\u00a0,...","_links":{"self":[{"href":"https:\/\/www.wildix.com\/it\/wp-json\/wp\/v2\/case-studies\/7926585","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wildix.com\/it\/wp-json\/wp\/v2\/case-studies"}],"about":[{"href":"https:\/\/www.wildix.com\/it\/wp-json\/wp\/v2\/types\/case-studies"}],"version-history":[{"count":2,"href":"https:\/\/www.wildix.com\/it\/wp-json\/wp\/v2\/case-studies\/7926585\/revisions"}],"predecessor-version":[{"id":8160216,"href":"https:\/\/www.wildix.com\/it\/wp-json\/wp\/v2\/case-studies\/7926585\/revisions\/8160216"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.wildix.com\/it\/wp-json\/wp\/v2\/media\/7932806"}],"wp:attachment":[{"href":"https:\/\/www.wildix.com\/it\/wp-json\/wp\/v2\/media?parent=7926585"}],"wp:term":[{"taxonomy":"case_study_industry","embeddable":true,"href":"https:\/\/www.wildix.com\/it\/wp-json\/wp\/v2\/case_study_industry?post=7926585"},{"taxonomy":"case_study_region","embeddable":true,"href":"https:\/\/www.wildix.com\/it\/wp-json\/wp\/v2\/case_study_region?post=7926585"},{"taxonomy":"case_study_size","embeddable":true,"href":"https:\/\/www.wildix.com\/it\/wp-json\/wp\/v2\/case_study_size?post=7926585"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}